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Le Creuset Repair - Any Experiences?

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I have two large Le Creuset dutch ovens, and in one of them, the finish on the interior surface has deteriorated. The smooth enamel finish is no longer smooth, and the base of the interior stains no matter what I cook. There are no scratches, just a uniform lack of finish.

My other Le Creusets look fine, and I've had them just as long. I treat them all the same, and well - no metal utensils, no abrasive cleaners, no steel wool, etc.

Anyone else run into this problem?

And has anyone ever sent a pot back to Le Creuset for repair? They have a lifetime guarantee, but I'm wondering if the process is painful or gratifying.

Thanks for any comments!

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  1. I've given up on the darkened interior ever being clean again, since getting it clean seems to destroy the smooth finish. I don't know how to repair it. I'd be interested to know what the company says in response.

    1. I wouldn't call this something that needs to be "repaired." Mine are stained. Once in awhile if it bothers me I clean it up some with Soft Scrub with bleach. But since the discoloration doesn't affect the pot as far as cooking, I generally ignore it--my pots are about 15 years old.

      1. Hi, Valyn:

        Two observations: (1) For the white-enamel LC that gets much use, this result is to be expected. The finish will gradually go matte and start staining, then retaining the stains. (2) LC doesn't *repair* anything--they replace it. I would be astounded if they called this anything but ordinary wear-and-tear. And even if they "replaced", it would be with a discount that is equivalent to buying the same pan outright at an outlet or on sale.

        Aloha,
        Kaleo

        1. <The smooth enamel finish is no longer smooth, and the base of the interior stains no matter what I cook. There are no scratches, just a uniform lack of finish.>

          I don't know how bad we are talking about, but it is not usual to lose the glossy finish. This is considered nomral.

          <has anyone ever sent a pot back to Le Creuset for repair?>

          I doubt you can repair it. There is no easy way to replace it, and if there is one, it will cost more than making a pot. Le Cresuset may simply give you a new one if indeed the pot is defected.

          1. Maybe you could post a picture?