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Le Creuset Repair - Any Experiences?

Valyn Oct 22, 2012 07:08 AM

I have two large Le Creuset dutch ovens, and in one of them, the finish on the interior surface has deteriorated. The smooth enamel finish is no longer smooth, and the base of the interior stains no matter what I cook. There are no scratches, just a uniform lack of finish.

My other Le Creusets look fine, and I've had them just as long. I treat them all the same, and well - no metal utensils, no abrasive cleaners, no steel wool, etc.

Anyone else run into this problem?

And has anyone ever sent a pot back to Le Creuset for repair? They have a lifetime guarantee, but I'm wondering if the process is painful or gratifying.

Thanks for any comments!

  1. AmyInNC Nov 20, 2012 03:33 PM

    I had a 9 qt French oven that, after 10+ years of use developed some damage to the bottom after I accidentally burned a dish. I wasn't sure if I'd caused the problem or not when I tried to clean it. The bottom of the pot was rough & the iron appeared to be peeking through. I wasn't sure if I'd somehow caused this, but emailed anyway to see what they had to say, which, was to return the pot for them to evaluate. I got the required RA number and returned it for their inspection. With no questions asked they returned a brand new one in my choice of color (which they ask you to provide your choice of color when you send your existing one in for evaluation. If they can accommodate, they will) They even included the metal oven proof knob for the lid - which I didn't have before....

    1. j
      jhamiltonwa Nov 16, 2012 08:56 PM

      wrong thread.

      2 Replies
      1. re: jhamiltonwa
        jljohn Nov 16, 2012 09:10 PM

        I think you just posted to the wrong thread. Perhaps you meant to post here:


        1. re: jljohn
          jhamiltonwa Nov 16, 2012 09:35 PM

          Whoops, apologies everyone.

      2. s
        sparky403 Nov 16, 2012 08:07 PM

        a solution for getting your pot back to the white you're used too....

        Simply clean it fill it with water and add a couple of talbespoons of bleach... let it sit for a couple hours and the stains will vanish...

        I do this on my 70 year old enameled sink and it works like a charm.... try it!

        1. Jay F Oct 22, 2012 05:08 PM

          Maybe you could post a picture?

          1. Chemicalkinetics Oct 22, 2012 04:42 PM

            <The smooth enamel finish is no longer smooth, and the base of the interior stains no matter what I cook. There are no scratches, just a uniform lack of finish.>

            I don't know how bad we are talking about, but it is not usual to lose the glossy finish. This is considered nomral.

            <has anyone ever sent a pot back to Le Creuset for repair?>

            I doubt you can repair it. There is no easy way to replace it, and if there is one, it will cost more than making a pot. Le Cresuset may simply give you a new one if indeed the pot is defected.

            1. k
              kaleokahu Oct 22, 2012 03:45 PM

              Hi, Valyn:

              Two observations: (1) For the white-enamel LC that gets much use, this result is to be expected. The finish will gradually go matte and start staining, then retaining the stains. (2) LC doesn't *repair* anything--they replace it. I would be astounded if they called this anything but ordinary wear-and-tear. And even if they "replaced", it would be with a discount that is equivalent to buying the same pan outright at an outlet or on sale.


              1. e
                escondido123 Oct 22, 2012 08:08 AM

                I wouldn't call this something that needs to be "repaired." Mine are stained. Once in awhile if it bothers me I clean it up some with Soft Scrub with bleach. But since the discoloration doesn't affect the pot as far as cooking, I generally ignore it--my pots are about 15 years old.

                1. mcf Oct 22, 2012 07:33 AM

                  I've given up on the darkened interior ever being clean again, since getting it clean seems to destroy the smooth finish. I don't know how to repair it. I'd be interested to know what the company says in response.

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