Two blokes banned from all you can eat buffet.
- Paprikaboy Oct 3, 2012 12:21 PM
Saw this in the paper today.
Reminds me of the episode in the Simpsons where Homer got banned from the Frying Dutchmen.
Maybe Lionel Hutz will take the case!
These men must have lacked manner and common courtesy, but the owner could have dealt with this in a much better way, perhaps by politely speaking to the guys and explaining the situation.
Reminds me of Spirited Away, where Chihiko's parents pigged out all the food and were punished by being turned into pigs.
seems like a lot of bad behaviour all around.
If these two hung out at the prep tables like vultures, grabbing everything as it came out, then the owner has a legitimate beef -- how many other customers has he lost because they couldn't actually get anything to eat before these two emptied everything out?
The comment about not ordering anything but water and not tipping are legitimate points, as well -- once in a while I could understand, but if you're going here all the time, clearing out the buffet, never ordering so much as a Coca-Cola (read: items with profit....) and stiffing the staff? C'mon.
The owner was no model of manners, either -- he could easily have pulled them aside and requested that they let others into the line, etc, etc.,etc. -- a civilized conversation seems to have never been an option.
It seems the problem was more to do with the greedy and inconsiderate behavior of the patrons. Nothing is more disgusting than someone with bad manners. It sounds like the owner just got fed up with these guys - after 2 years - and snapped.
It's one thing witnessing these cheapskates gorge themselves biweekly, but it's another watching your other customers deal with an unsatisfactory visit at the expense of these guys. Reading both stories, it seems these guys thought £12 made them King Pig for the day without regard and consideration for the other patrons.
Who knows how many customers complained due to their behavior. As the stories claimed, they went there twice a month for 2 years, paid the £24 tab, pigged out, annoyed other customers, and stiffed the employees.
If the stories are true, banning them was worth the £600/yr loss.
It's actually not a buffet in the sense that most people understand the word. In the UK, we'd usually call this style of restaurant a "Mongolian BBQ". You select your own raw ingredients and take them to a chef who stir frys it. It's a given that customers make multiple visits and the restaurants are usually marketed on exactly that premise
I have absolutely no sympathy with the restaurant owner who appears to completely lack customer service skills. He should remember he's in the hospitality business. I hope he gets really bad press about this - and may well do so. Brighton is a very discerning dining city.
By the by, the tipping thing seems something of a red herring. The owner might have a discretionary service charge but this is the sort of place where most people wouldnt usually tip at all (and, in that sense, it's akin to a buffet, where we wouldnt tip either)
I take that aspect with a pinch of salt. Sounds very like the restauratn trying to justify its totally inappropriate action by trying to blame the customers. But we already know that the restaurant has zero hospitality skills so this outburst is hardly surprising. It's a sorry condemnation of the bottom end of the British restaurant trade.
Let's face it, returning to a buffet five times is hardly excessive.
Lionel Hutz: Now, Mrs. Simpson, tell the court in your own words what happened after you and your husband were ejected out of the restaurant.
Marge: Well, we pretty much went straight home.
Lionel Hutz: Mrs. Simpson, remember that you are under oath.
Marge: We drove around until three in the morning looking for another open all-you-can-eat seafood restaurant.
Lionel Hutz: And when you couldn't find one?
Marge: [crying] We... went... fishing.
Lionel Hutz: Ladies and gentlemen of the jury, do these sound like the actions of a man whose had ALL he could eat?