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Scratched Le Creuset need opinions or advice

t
Tina1981 Sep 24, 2012 07:26 AM

Hey all!!

I have a 5-1/2 qt round oven and noticed last week after roasting a chicken in it that there were weird marks in it kind of like scratches/cracks. I did not use any utensils to cause this. Then the other day I was making a sauce with a whisk and there were scratches all over the bottom. I have three other LC ovens that I have used and abused over the years and have used whisks before with no issue. I called Le Creuset and for help/advice and the woman was really rude and told me I shouldn't have done that and it is my fault for damage to the pot.

Has anyone else used whisks in their pots with any issues? Anyone have issues with Le Creuset customer service?

Any advice would be great!

Thank you!

  1. n
    Nancy Berry Sep 30, 2012 11:55 AM

    Another product that works very well is SoftScrub -- get the formula without bleach.

    4 Replies
    1. re: Nancy Berry
      t
      Tina1981 Oct 2, 2012 10:43 AM

      awesome thank you for the tip!! I did get bar keeper's friend but after trying it on other kitchen items and reading the label, I am reluctant to use it on my LC as it seems very harsh

      1. re: Tina1981
        k
        kaleokahu Oct 2, 2012 10:58 AM

        Hi, Tina:

        BKF is a good product, but I think you are wise to seek something gentler. Bon Ami should do the trick.

        Aloha,
        Kaleo

        1. re: kaleokahu
          t
          Tina1981 Oct 2, 2012 02:09 PM

          I used BFK on my stainless steel trash cans and those came out great

          1. re: Tina1981
            k
            kaleokahu Oct 2, 2012 02:30 PM

            Perfect application for that.

    2. Chemicalkinetics Sep 24, 2012 07:44 PM

      <I called Le Creuset and for help/advice and the woman was really rude and told me I shouldn't have done that and it is my fault for damage to the pot.>

      She may be rude, but she is correct that metal utensils or even whisks should be avoided. This does not mean they will always damage the pot, but they can. Many people routinely use metal utensils lightly on these cookware. It is the users' choice. The marks you have noticed may not be deep scratch, but rather the metal being scratched off. In other words, it was the metal whisk which was damaged (in a sense).

      1. k
        kaleokahu Sep 24, 2012 09:11 AM

        Hi, Tina:

        Bad on you for using a metal whisk in an ECI pot, but don't be too hard on yourself. Just because you did that doesn't necessarily mean you've damaged it.

        My experience with LC ECI is that the ceramic coating can show marks that come from the *metal* being laid down in scraping (fork tines, spoons, whisks all do it), with no or nearly no damage to the lining. If you've ever used a white crock stick to touch up a knife, you've seen exactly this happening--stripes of greyish knife steel along the stick. Another analogy is to coffee- or teacups that get obsessively spooned. In virtually all cases, the ceramic is actually harder than the steel.

        Before you run the gauntlet of LC's customer service (you are likely to get a "discount" off MSRP which will be pretty much the same as buying at an outlet), I would try Bon Ami, BKF, or even LC's proprietary cleaning compound. Some folks swear by denture cleaning tablets, too.

        Then go out and buy a silicone-coated or birch whisk...

        Aloha,
        Kaleo

        9 Replies
        1. re: kaleokahu
          t
          Tina1981 Sep 24, 2012 09:23 AM

          so it's possible to get the scratches out? I'm so sad...I love Big Red :( yes I named my pot! LOL I will look into it and see what I can do. I'm just worried about the enamel going into our food.

          1. re: Tina1981
            k
            kaleokahu Sep 24, 2012 09:32 AM

            Hi, again, Tina:

            As I wrote above, do not assume they're scratches until you see if they are really tracks of metal on TOP of the lining. You may indeed have tiny, shallow scratches, too, but if I'm right, you probably won't even see them after the metal is removed.

            "I'm just worried about the enamel going into our food." LOL, this, too, will pass...

            Aloha,
            Kaleo

            1. re: kaleokahu
              t
              Tina1981 Sep 24, 2012 09:43 AM

              Hi I misunderstood about the enamel, but no that I have read it again I feel more hopeful...am going to pick up some cleaner today. Thank you!

              1. re: Tina1981
                m
                mikie Sep 24, 2012 12:21 PM

                As Kaleo has stated, there is a good chance that the marks are metal residue and not in the enamel. It's possible to get the same kind of marks on plates from forks and knives, it's the nickel in the stainless. A paste of Bar Keepers Friend can be used to remove the marks. LC may state not to use stainless just to prevent the marks on the enamel.

                Porcelain enamel coatings are typically of a hardness of 4 - 5.5 on the Mohs scale or about 430 on the Knopp scale, while 304 stainless steel is about 138 on the Knoop scale or about 3 on the Mohs scale. As such enamel should not be scratched by stainless whisks.

                1. re: mikie
                  t
                  Tina1981 Sep 24, 2012 07:04 PM

                  I just have to say to both of you THANK YOU!!!! I couldn't find Barkeeper's Friend in my area so I made a thick baking soda paste and scrubbed the pot over low heat. It took some arm power, but 95% of the marks came out!!!! So happy I was able to save Big Red!!

                  1. re: Tina1981
                    k
                    kaleokahu Sep 25, 2012 06:44 AM

                    Hi, Tina1981:

                    Good news! I think all of it will come off if you find some mild scouring powder. If you can't find BKF, try Bon Ami (which I like better anyway). Even Comet or Ajax will work, but use a light touch.

                    What coated whisk did you buy?

                    Aloha,
                    Kaleo

                    1. re: kaleokahu
                      t
                      Tina1981 Sep 25, 2012 07:09 AM

                      Hi Kaleo

                      I am going to be buying this one here:

                      http://www.amazon.com/Le-Creuset-10-I...

                      It's gotten decent reviews and I like the brand

                      1. re: Tina1981
                        k
                        kaleokahu Sep 25, 2012 08:12 AM

                        Hi, Tina:

                        If you've handled this and like it, great. But the all-silicone ones feel very flimsy to me (kinda like using a W.C. Fields trick billiards cue). I suggest you might be happier with a wire whisk that is *coated* with silicone.

                        Just Sayin',
                        Aloha,
                        Kaleo

                        1. re: kaleokahu
                          t
                          Tina1981 Sep 25, 2012 08:26 AM

                          You know I was reading that too that they were flimsy....I love my kitchenaid whisk for Bechamel sauces, but I will look into your suggestion for the silicone coated.

                          Thanks!!!

        2. b
          blondelle Sep 24, 2012 08:56 AM

          LC recommends the use of rubber and wooden implements in their pots. They do make a silicone coated whisk for use in the pot. You mentioned that you didn't use any utensils to cause this but a metal whisk would cause this damage. But then again it would have caused it on your other pots too. Strange! Enamel can scratch. Was this the new signature line or the original line? If they determine that you caused the damage they usually offer you a new pot at 75% retail. The marks you saw after making the chicken were probably the dark bits from the chicken showing the scratches more. I would try calling someone else there and not mentioning the whisk and see what they say. Can you bring it back to where you bought it?

          1 Reply
          1. re: blondelle
            t
            Tina1981 Sep 24, 2012 09:16 AM

            Hi Blondelle

            Thank you for the reply. It's 75% of the retail price? I misunderstood and thought it was 75% off the retail price :((( I swear I roasted a chicken and saw these weird marks on the bottom after i cleaned the pot. I roasted it in a stock so it's not like it was stuck to the pot. I decided I would just live with the marks because shipping it would be a pain. So I made my mac and cheese as I have many times before in this pot. I was using a whisk for the sauce and again the entire bottom had whisk marks! I've done this before and it has never happened to me! I got the pot in February so it is a newer model. I actually won in a Le Creuset giveaway....maybe that is why it was free? LOL

          2. b
            blondelle Sep 24, 2012 08:50 AM

            LC recommends the use of rubber and wooden implements in their pots. They do make a silicone coated whisk for use in the pot. You mentioned that you didn't use any utensils to cause this but a metal whisk would cause this damage. Enamel can scratch. Was this the new signature line or the original line? If they determine that you caused the damage they usually offer you a new pot at 75% retail. The marks you saw after making the chicken were probably the dark bits from the chicken showing the scratches more. I would try calling someone else there and not mentioning the whisk and see what they say. Can you bring it back to where you bought it?

            1. s
              smtucker Sep 24, 2012 07:33 AM

              Wow. I thought they had a lifetime warranty for any manufacturing defects. I might call back and hope to get a more interested support person.

              And to answer the question, yes. I have used whisks in my Le Crueset fairly regularly. Basic skill when making a bechamel sauce and none of them have become damaged.

              1 Reply
              1. re: smtucker
                t
                Tina1981 Sep 24, 2012 07:36 AM

                that is exactly what i was making for mac and cheese and I have made it many times in this pot before! The woman made me feel like a complete idiot :(( I may call back to speak with someone else. Oh, and I have only had this pot since February!!

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