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Sep 22, 2012 01:26 PM

Problems commenting

For the last few days, I have had intermittent problems posting comments in a thread. I click on comment, and nothing happens. Then I try reloading, and again, nothing happens, but by then, everything is expanded, which is a PITA. Often, even after I have reloaded, I am still unable to post.

As a separate, though possibly related matter, I have also found CH to be very slow to load. This is also intermittent, and not a problem I have with any other site. I have a new, 3 month old Mac, and Fios, so everything else is really fast.

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  1. I haven't found it slow to load but I've had all the other issues you describe roxlet. I've also posted something, seen it on the thread and then when I re-vist the thread, the post is gone. I cleared my cache (since that seems to be the first suggestion to address these things) to no avail. There's also an issue w the CH Search feature. I suspect something is amiss!

    1. I am using Chrome on a HP Laptop, no issues, with speed or loading. It looks like you both said you were using a Mac os?

      9 Replies
      1. re: Quine

        Yes, Safari on my Macbook and ipad.

        1. re: Breadcrumbs

          Maybe that will help guide engineering to see what the problems are. Hopefully they will jump in and see this soon for you both.

          1. re: roxlet

            Hmm, so that seems to be what Quince is using without issue though. I hope this gets sorted out. I've started drafting my posts in Word because I'm terrified of losing them during a post. This happened to me today on my ipad (no Word). I hit "Post My Reply" and nothing happened.

            1. re: Breadcrumbs

              But it is still running through a Mac. Seems to me, a few folks mentioned (including me) some slowness and the rotating endless ball a week or so ago, when the Massive waves spam hit the site. They were tweeking some system to auto trap the spam before hits the site, as well as some delays in how search results were posting. So, could be some tweeks are hitting and some missing, but with good reporting such as you have both done, I am sure it will help them a lot in tracking the issue.

              1. re: Quine

                But my Mac is super speedy on every other site. Connection is instantaneous.

                  1. re: roxlet

                    Chow's tweaking some stuff that is maybe working Okay in some OS, and hitting road blocks in others. Like the short while, when people using Chrome on PCs were getting "translate page from Slovakian?" Then it cleared up and CH was the only site that had that issue.

          2. I'm still having trouble, and now it has begun to include posting photos. I choose the photo the usual way, and nothing.

            1 Reply
            1. re: roxlet

              I am VERY surprised that this thread has gone unanswered by any staff or engineering, I mean, I know we are supposed to be patient because it was the weekend and they are probably off-shored or something, but come on, a whole Monday has passed with no comments at all by staff.

              Bueller? Bueller?

            2. Given how long this has persisted, along with the fact that cache-clearing hasn't addressed the issue, there are at least two possibilities on our end. Other than the use of Safari (both on computers and on mobile devices), is there any consistency to these failures? If you've noticed any patterns as to when a post will work and when it won't, it could help us track down probably causes more easily.

              1 Reply
              1. re: Engineering

                roxlet stated above she uses CHROME,not Safari.

                I've had similar issues, using FIREFOX 15.0.1.


              2. This problem persists. Usually, I have to reload the page several times, and, of course, it expands the thread, which becomes problematic if it is a long thread. Very annoying, really.

                As I have stated previously, I am using a very new MacBook Pro, and I use Chrome, not Safari. Moreover, we have fios, so every other site is super fast, but this one takes forever to load lately. And it takes forever for comments to post, with a little grey circle turning and turning. It takes so long, in fact, that I frequently have to have CH open on two tabs if I am trying to catch up.

                My cache is cleared, so a truly believe that this problem is not on my end.

                12 Replies
                1. re: roxlet

                  Roxlet. Are you saying you run into this problem when you try to open the reply box by hitting "reply" to another post, or when you have finished typing your reply and hit the "post my reply" button? You mentioned that you click "comment" and I'm unclear exactly which one you mean.

                  Also, you say this has expanded to including posting photos. What happens exactly. You choose a photo and it doesn't show up in the list of photos before you hit the "post my reply" button, or it shows up there, but doesn't end up in the post after you hit "post my reply." Can you give a little more detail about the problems you're seeing? So far we've been unable to reproduce the problems as we understand them from this discussion.

                  - Shane

                  1. re: meshane

                    Yes, perhaps I was unclear. When I click on "Reply," nothing happens. No box opens, nothing. This also happens when I click on "Report." I have clicked repeatedly, to no avail. Recently, I tried to post a photo, and again, when I tried to post and clicked on "Attach Photo," nothing happened. As I mentioned, If I reload, I can eventually reply. Sometimes I reload more than once before I can reply.

                    1. re: roxlet

                      I also experience this occasionally. Nothing happens when I click on "Reply" for a post I want to respond to; I then reload the page, find the post (in the all expanded thread) and re-click "Reply" to get the box to type text in. Sometimes two reloads are needed. But - it's intermittent, does not happen all the time.

                      1. re: huiray

                        Thanks for mentioning that. I've not posted much for the past couple weeks, but did some replies yesterday and noticed this. Several times I had to click on the "reply" button two or three times to get it to work in firefox.

                      2. re: roxlet

                        If you open the site using a Chrome Incognito Window and log in, do you have the same issues?

                        1. re: Jacquilynne

                          I'm sorry -- I have no idea what that is...

                          1. re: roxlet

                            It's a mode that's sort of start-from-scratch for browsers settings -- it ignores all your cookies and any extra extensions and add-ons you've installed. In Chrome for Windows, you can access it using the little wrench icon in in the top right -- "Open New Incognito Window".

                            You should then be able to visit the site and login freshly, as well as navigate the site without any extensions turned on. That might help us figure out if it's a setting or extension that's not playing nice with our software that's at issue.

                            1. re: Jacquilynne

                              OK, so I opened an icognito window, and was trying to comment on something on Home Cooking, and no dice. Same deal. Now, I come back here, and for this moment, I am able to comment here. As I said, it is intermittent, but it definitely was the same going incognito.

                              1. re: roxlet

                                It sounds like it's related to the slow page load times you are reporting, and that the scripts which support those buttons aren't fully loaded when you try to click on them. I'm not yet sure what to make of the slow page load times you're experiencing.

                                What discussion where you trying to post to on Home Cooking?

                                1. re: meshane

                                  Most recently, on the new What's for Dinner thread, which is quite short.

                                  1. re: roxlet

                                    It just took literally 2 minutes to load my reply on What's for dinner!

                                    1. re: magiesmom

                                      It is very annoying, isn't it, magiesmom! I truly wish someone could find out what the problem is. It took 2 minutes just now to load Site Talk, and another minute for the first thread to appear. I'm so glad I have a new, super fast MacBook and Fios. I feel like I'm back in dial up days.