iPads as menus?
- walkerau Sep 6, 2012 11:19 AM
What are your thoughts on using iPads as menus in restaurants and shops? Does it end up being less/more cost effective? Do you charge a customer if they break/damage the device?
Charge the customer for damage? That's a sure way of scaring people away. I would consider iPad damage as part of the business cost, not a customer cost.
I would suggest sticking with paper stock for menus, but have servers use iPads to enter orders at the table.
I've seen wait staff use iPod touch (or similar) to take orders, and think that works well. The handheld devices sends orders automatically to the restaurant computer system, making them almost instantly available in the kitchen. This saves time for the waitstaff since they don't have to keep going back to a central terminal to enter orders, and I imaging it also reduces errors since there is one less layer of communication.
I can see iPads being a novelty, but don't see much advantage in the long term. At current prices, they are not cost effective. As prices drop, the cost might even out, but not likely.
We are planning to start using tablets to collect data from patients in a medical research setting, and would never dream of passing the damage costs on the participants. In the restaurant setting, I would like damage/breakage for iPads would be handled the same as broken dishes - a cost of doing business. There are plenty of cases and other accessories available to minimize damage.