Roxanne Cafe, San Francisco
There I was, near Bush and Powell, starving for a late lunch. Rarely if ever am I right over there looking for food. Picture it - Roxanne Cafe. Not a peep on Chowhound. I've looked it up on Yelp after the fact, where it receives a raving 2 stars.
The good, the bad and the ugly:
It was not crowded, yet not empty. An unwelcoming welcome, and seated by a window. Menu eventually plopped down on the table. I don't recall being looked in the face or receiving a smile during the visit.
I ordered a salmon on foccacia sandwich, with avocado and tomato, with fries. The sandwich was tasty (a generous portion of what seemed like pan-seared salmon, and a nice portion of avocado), although I could have used perhaps some mustard on the bread. No such luck, as no one passed by again while I was eating. The fries were passable diner fries. The first I was asked about "anything else" was when the napkin was already on my plate, and I was done eating.
The sandwich was $13. A fair price given the portion of fish.
Then, the bill came. "We Are Obligated to Collect a Surcharge for the SF Health Care Security Ordinance." This was not on the menu, at least not that I noticed (and I looked in the window menu after leaving). This is an outright lie in tourist central, as there's obviously no obligation. Not wanting to interact with my waitstaff any more than I already had (as I'd have nothing more than annoyed indifference), I left what was a 15% tip on the pre-tax, pre-surcharge sum, which was more than generous in this case.
What could have been a pleasant lunch with a simple smile or two turned into a place I'm likely never to return to.