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Thumbs down for Lenox Coffee Shop

mjoyous Jul 24, 2012 09:49 AM

I called this morning to ask if they could hold two cinnamon rose pastries for me Sunday morning, explaining I lived over the mountain in NY, and wanted them for a friends birthday.
The response was a terse "we don't do that, you need to have the manager approve." When I asked for the manager, she said he was not in.
When I asked when he would be available, she said he was on vacation. I then had to ask when he would return, and was told next week.
I found it about the rudest I have been treated in ages. As the b.day gal is at home caring for her husband who is just home from surgery, I will drive the extra distance and go down to Cakewalk in Lee, where the pastry is made, and where I've always been treated kindly and respectfully.

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  1. cowgirlinthesand RE: mjoyous Jul 24, 2012 10:37 AM

    Why not try calling the new Patisserie in Lenox? They are lovely and very accomodating, and their stuff is delicious!

    2 Replies
    1. re: cowgirlinthesand
      Lenox637 RE: cowgirlinthesand Jul 24, 2012 02:40 PM

      I second Patisserie

      1. re: Lenox637
        mjoyous RE: Lenox637 Jul 25, 2012 12:46 PM

        Thanks guys. I like the Patisserie too, but the b.day friend is jonesing for a cinnamon rose. BTW, called Cakewalk this morning to ask them to hold a few for me, and, as expected, they were very gracious.

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