Psst... We're working on the next generation of Chowhound! View >
HOME > Chowhound > Southern New England >
Jul 24, 2012 09:49 AM

Thumbs down for Lenox Coffee Shop

I called this morning to ask if they could hold two cinnamon rose pastries for me Sunday morning, explaining I lived over the mountain in NY, and wanted them for a friends birthday.
The response was a terse "we don't do that, you need to have the manager approve." When I asked for the manager, she said he was not in.
When I asked when he would be available, she said he was on vacation. I then had to ask when he would return, and was told next week.
I found it about the rudest I have been treated in ages. As the gal is at home caring for her husband who is just home from surgery, I will drive the extra distance and go down to Cakewalk in Lee, where the pastry is made, and where I've always been treated kindly and respectfully.

  1. Click to Upload a photo (10 MB limit)
  1. Why not try calling the new Patisserie in Lenox? They are lovely and very accomodating, and their stuff is delicious!

    2 Replies
      1. re: Lenox637

        Thanks guys. I like the Patisserie too, but the friend is jonesing for a cinnamon rose. BTW, called Cakewalk this morning to ask them to hold a few for me, and, as expected, they were very gracious.