Wine Enthusiast as a source for wine refrigerators: nightmare getting warranty service
- famdoc Jul 18, 2012 11:52 AM
As part of a kitchen renovation, I decided to install a small, two-zone wine fridge, to save me frequent trips to my cellar. I decided upon a well-reviewed model by Nfinity and my contractor ordered it from Wine Enthusiast, installing it according to specifications provided by the manufacturer.
Four months after installation, the fridge started emitting a squealing sound and then stopped cooling. That's where my nightmare began: despite frequent calls to Wine Enthusiast's customer service number, with each call concluding with a promise that a service tech would call me to schedule a visit to repair it, I never received such a call. Ultimately, I asked to speak with a supervisor, who offered to replace the fridge at a reduced shipping charge. I agreed and he took my credit card number and assured me I would get a phone call from the delivery service/installer within three days. No such call has been received. It has been nearly three weeks since my original call.
Has anyone else purchased a fridge from Wine Enthusiast and required repair or replacement? How was your experience at getting your unit repaired or replaced?
My odyssey, described above, has only gotten worse. After numerous phone calls, I finally received a replacement fridge from Wine Enthusiast. Although the carton was intact and, apparently undamaged, when the fridge was removed from the carton, a corner of the door had been dented and a shelf installed at an single, rendering the unit unusable.
Again, repeated calls to WE went unreturned. Ultimately, when I asked for a full refund, since I no longer had any faith in Nfinity or in WE, I was flatly refused.
If you are shopping a wine fridge, buy U-Line, Marvel, Sub-Zero, Viking or any reputable brand. You will spend a bit more money than if you buy from Wine Enthusiast, but, I assure you, both the product and the service after the sale will be so much better.
This sounds like terrible experience. I agree that the contractor is at fault too, they should learn to be more responsible with their purchases. I bought a 24 bottle wine enthusiast cooler from Costco, exactly because I read reviews of units making horrendous noise after a while. This is exactly what mine does now. I wanted to contact Wine Enthusiast to see if they can ship me some spare fans, but they a re Mon-Fri type of company. I will simply bring the unit back to Costco and buy an other one. Costco would also arrange and pick it up for free if I can not get to their warehouse. I think they are second to none in terms of customer service and returns.