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Smeg range - a worthwhle risk?

estarmer Jun 17, 2012 08:34 PM

Just posted this over on Gardenweb, but hoping we'll get additional responses here as well.

We are in the process of remodeling our kitchen and are researching 36" gas ranges (no dual fuel). Smeg and Bertazzoni are both in our price range. We've read a fair number of complaints about the Berta oven regarding uneven temperatures, burning of baked goods, etc. Some say using convection solves this problem, but we've also read that the convection doesn't work well and isn't appropriate for all baked goods, such as bread baking. We bake bread regularly.

Are these complaints about the Berta valid? We've also read some reviews that love this range.

Meanwhile, the Smeg seems like a great alternative, but it has few reviews and given its newness on the American market, we worry that repairs and parts might be challenging. Has anyone gotten a Smeg and used it? Is it worth the risk of potential parts/service difficulty? We called AJ Madison and talked to their sales guy, since they sell both brands and seem pretty high volume, and he said he's heard nothing but good things about the Smeg and would go with it over the Berta. Then we called back and talked to a different guy who said the opposite. Help!

About us: we cook almost every day, but we've always dealt with low-end ranges in rental units. We make jam, beer, can tomato sauce, you name it. The 36" will be a dream for our big canning pots. But we simply can't afford the Capital or a blue star.

Looking forward to the wisdom of the group. We need to make a decision quickly. Thanks!

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  1. dcrb RE: estarmer Jun 18, 2012 06:35 AM

    I had never heard of Smeg before so I looked it up. No comments other than check on availability of parts if and when they become necessary since it is an import. AJ Madison lists it. You might want to call and ask some questions about the Smeg and a few other ranges regarding quality, problems etc. If your remodel involves replacing all appliances, you might want to keep them and concentrate only on the range. That is what we did a few years ago and it allowed us to afford the BS. A couple of places to look at ranges are Eurostoves and Dvorson's.

    1. johnb RE: estarmer Jun 18, 2012 09:32 AM

      This is obviously your call, but in view of the wide selection of ranges out there, how is it that you have narrowed it down to these two rather unusual brands?

      1 Reply
      1. re: johnb
        estarmer RE: johnb Jun 18, 2012 09:55 AM

        Johnb, For 36" ranges in our price range, there are surprisingly few options. Around $3k, we're pretty much limited to the European brands - Bertazzoni, Verona (which I've heard bad things about) and now Smeg.

        DCRB, I did call AJ Madison - the first person I spoke to said they've heard great things about Smeg and would recommend over the Berta. The second person we talked to said they'd go with Berta. So we're stuck. But a great idea to try other stores that sell both products.

        We unfortunately have to replace all appliances, since we bought a fixer-upper with no usable ones that conveyed.

        I'm hoping to find a baker who can assuage our fears about the Berta oven, or someone who's bought and used a Smeg and can give a report back.

      2. f
        ferret RE: estarmer Jun 18, 2012 01:03 PM

        It can be hard to get the needed parts for bigger brands in the US (we had a 3-week wait for a not-too-unusual Miele part not long ago). I appreciate the appeal of less common appliances but I'd hate to risk waiting weeks for a part should anything happen.

        1. dcrb RE: estarmer Jun 18, 2012 06:00 PM

          Here is a link to AJ Madison showing ranges at or under $3k. You can refine to go lower as well. Maybe this will help and possibly some readers may have experience with some of them. Good luck.

          1. s
            shaunaleee RE: estarmer Jan 4, 2013 01:50 AM

            Did you end up getting the Smeg (if not, what did you get and are you happy)? I'm interested in the 36" Dual Fuel model (C9GMXU) and have only been able to find 6 reviews, none by people who have had it for more than 6 months. I'm a little scared to take the plunge, and would love your feedback. Thanks!

            1. h
              hawkeyeui93 RE: estarmer Feb 11, 2014 07:55 AM

              I know that this is two years old, but I would like to know if you purchased the SMEG and how well it works?

              1 Reply
              1. re: hawkeyeui93
                Clano6 RE: hawkeyeui93 Jul 6, 2014 06:24 PM

                I do not own one, but have been researching ranges in that price range. I ran across two separate sites (one in the UK and one in Australia) that feature numerous complaints about the oven fan failing numerous times. One person said they had to replace the fan 3 times in 3 years. Sorry, I don't recall the exact link, but search under "Smeg complaints" and you will see this appears to be a common problem.

              2. BiscuitBoy RE: estarmer Feb 11, 2014 08:02 AM

                I endeavor to keep smeg out of my kitchen

                3 Replies
                1. re: BiscuitBoy
                  hawkeyeui93 RE: BiscuitBoy Feb 11, 2014 08:05 AM

                  Personal experience with the brand Biscuit?

                  1. re: hawkeyeui93
                    BiscuitBoy RE: hawkeyeui93 Feb 11, 2014 08:09 AM

                    I've heard things...seen the pictures

                    1. re: BiscuitBoy
                      kagemusha49 RE: BiscuitBoy Jul 6, 2014 07:19 PM

                      What the smeg happened?

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