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Jun 6, 2012 11:06 AM

I braved the Shake Shack line, and it was worth it!

Decided to hit the Shake Shack opening day line, and it was not as bad as I thought. From stepping in line to food in hand, it was about 30 minutes. Employees handed out menus and custard samples while you waited, which was very good.

I ordered a Shackburger with pickles and fries. They hand you a pager with an order number which buzzed when your order is ready.

While waiting, I noticed that my fries were not listed on my receipt. I debated on asking for them, since it was opening day, and I sure as heck wasn't getting in line again. I mentioned it to the food runner, stating if they couldn't add them to my order it was fine, no big deal. They apologized, added them to my order and let me pay on the spot. Very nice!

Excellent customer service and everyone was super friendly amongst the chaos. The burger was cooked perfectly and the lettuce and pickles were cold and fresh. Crinkle cut fries were non-greasy and very tasty.

All in all, two big thumbs up. An excellent addition to the area and I'm sure I'll be back again!

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  1. TOTALLY AGREE!! It was definitely worth the 40 minute wait. Got there at 6:00 pm but the line moved semi quickly. Staff was super nice, very accommodating, and you could tell they had been trained well. I didn't see any complaints while I was there, and they rolled out all the orders efficiently with no mistakes....very impressive on a first day. Only thing that bothered me was people cutting in line, i.e. a friend getting there early and then having 3 friends join them...that's a no no in my book. As a New Yorker, I am so happy Shake Shack has come to town. Go there now!

    1. Enjoyed the Shack burger and Half and Half (Arnold Palmer) for lunch today. Line moved quickly and the weather was glorious.

      The bun did not, however, stand up to the tasty, juicy burger. Perhaps it's unreasonable to expect better bread at this price point.

      Will be back to try the frozen delights.

      1. Anyone have a shake? I'm looking to compare this to Nifty Fifties in terms of burgers and shakes as that is the gold standard for this type of fare in my book.

        1 Reply
        1. re: tzanghi

          Ummm wayyyyyyyy better. I wouldn't compare anything to Nifty Fifties ever.

        2. I have to admit...waiting 30-40 mins for a burger seems outrageous when I have 50 places around me that gets me one into my hands in under 5, but folks seem to drool over this place:

          My question is: Is it REALLY that good?...or part of its mystique?

          3 Replies
          1. re: FriedClamFanatic

            That's really the question, FCF! I've stood on the line at Shake Shack in NYC, and while they do serve an above-average burger, IMHO it's the cult-like aura that draws people in.

            1. re: CindyJ

              agreed, its the hype. for that style burger + shake i'd rather hit nifty fifties

            2. re: FriedClamFanatic

              I went last night and I was just as skeptical, but I'd say it was well worth the 20-30 minute wait that I had to sit through. The line does move and it doesn't feel that long. It is indeed a good burger. The fries and shakes are also top notch. The people there actually give a damn. I left with an understanding of why it's so popular. Everything is very well done by people who clearly care about what they're doing. I would absolutely go back.

            3. I bet the line easily tops a one hour wait today.

              16 Replies
              1. re: Philly Ray

                After reading some nutritional information on their menu items, I'm revising my previous comment and will not return:

                Wish Ted's Montana Grill hadn't closed. The bison burger was outstanding...

                1. re: Seeker19104

                  Is the Montana Grill space occupied? I walked pasted it many times even recently, and had not noticed it had closed.

                  1. re: Bacchus101

                    It closed in December. Last I saw was that Italian Bistro was supposed to move in.

                  2. re: Seeker19104

                    I looked at the nutritional value too. The burgers have trans fats (is that allowed in the city?) and have three times the sodium of the same burger at Five Guys.

                    At least there are a lot of good hospitals close by :)

                    1. re: bluehensfan

                      Really surprising about the trans fat... yes that is illegal in Philly and also in NYC I thought.

                      1. re: barryg

                        artificial transfat is not allowed. transfat exists naturally in beef, etc and there isn't much you can do about that!

                        1. re: leepinleemur

                          Apparently Five Guys has found a way? They do not list any trans fats on their burgers...


                          1. re: bluehensfan

                            Is Five Guys trans-fat free?

                            Yes! All of our products are trans-fat free. Our ground beef, like all beef, contains traces of naturally occurring trans-fats but they are less than 0.5 grams per serving

                            1. re: leepinleemur

                              I guess Shake Shack uses a fattier blend of beef.

                              1. re: barryg

                                And then add three times the salt for good measure.

                                1. re: bluehensfan

                                  They use so much salt they must have run out before they made my burger.

                                2. re: barryg

                                  How much trans-fat is in pink slime? ;))

                      2. re: Seeker19104

                        Wow. That's suprising. Here I was thinking a double cheesburger, fries, and shake would be healthy for me. Thanks!

                        1. re: monkeyrotica

                          It's probably a lot better than what's in (or not) at Mickey D's. At least at the Shack you are hitting the dairy, vegetable, and meat food groups which may not be the case at the other place.

                          1. re: monkeyrotica

                            Ha! I was thinking the same thing. Of course Shake Shack food is not healthy. I, however, find it delicious. The burgers have more fat because they contain brisket and short rib. That makes them more beefy tasting than Five Guys (and I like Five Guys too). And I'd rather have fattier meat that is free of antibiotics and hormones any day.

                            1. re: Hungryin theBurbs

                              Not to start a huge debate, but the shake shack food is not inherently bad for people with the exception of maybe the fries. It's only when you compound the fatty beef, the sugar and milk fat in the milk shake and the oil in the fries with a lack of exercise, and you do so a lot that it becomes bad for you.

                              Also as HungryintheBurbs points out, the meat is natural without antibiotics or hormones, which are bad for you.

                              I only say this so that people don't feel so guilty about a delightful meal such as a burger and a shake. Enjoy your burgers, fellow 'hounds!