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I braved the Shake Shack line, and it was worth it!

lawgirl3278 Jun 6, 2012 11:06 AM

Decided to hit the Shake Shack opening day line, and it was not as bad as I thought. From stepping in line to food in hand, it was about 30 minutes. Employees handed out menus and custard samples while you waited, which was very good.

I ordered a Shackburger with pickles and fries. They hand you a pager with an order number which buzzed when your order is ready.

While waiting, I noticed that my fries were not listed on my receipt. I debated on asking for them, since it was opening day, and I sure as heck wasn't getting in line again. I mentioned it to the food runner, stating if they couldn't add them to my order it was fine, no big deal. They apologized, added them to my order and let me pay on the spot. Very nice!

Excellent customer service and everyone was super friendly amongst the chaos. The burger was cooked perfectly and the lettuce and pickles were cold and fresh. Crinkle cut fries were non-greasy and very tasty.

All in all, two big thumbs up. An excellent addition to the area and I'm sure I'll be back again!

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  1. f
    foodielove RE: lawgirl3278 Jun 6, 2012 05:15 PM

    TOTALLY AGREE!! It was definitely worth the 40 minute wait. Got there at 6:00 pm but the line moved semi quickly. Staff was super nice, very accommodating, and you could tell they had been trained well. I didn't see any complaints while I was there, and they rolled out all the orders efficiently with no mistakes....very impressive on a first day. Only thing that bothered me was people cutting in line, i.e. a friend getting there early and then having 3 friends join them...that's a no no in my book. As a New Yorker, I am so happy Shake Shack has come to town. Go there now!

    1. Seeker19104 RE: lawgirl3278 Jun 7, 2012 03:20 PM

      Enjoyed the Shack burger and Half and Half (Arnold Palmer) for lunch today. Line moved quickly and the weather was glorious.

      The bun did not, however, stand up to the tasty, juicy burger. Perhaps it's unreasonable to expect better bread at this price point.

      Will be back to try the frozen delights.

      1. t
        tzanghi RE: lawgirl3278 Jun 7, 2012 04:37 PM

        Anyone have a shake? I'm looking to compare this to Nifty Fifties in terms of burgers and shakes as that is the gold standard for this type of fare in my book.

        1 Reply
        1. re: tzanghi
          foodielove RE: tzanghi Jun 7, 2012 04:42 PM

          Ummm wayyyyyyyy better. I wouldn't compare anything to Nifty Fifties ever.

        2. f
          FriedClamFanatic RE: lawgirl3278 Jun 7, 2012 07:32 PM

          I have to admit...waiting 30-40 mins for a burger seems outrageous when I have 50 places around me that gets me one into my hands in under 5, but folks seem to drool over this place:


          My question is: Is it REALLY that good?...or part of its mystique?

          3 Replies
          1. re: FriedClamFanatic
            CindyJ RE: FriedClamFanatic Jun 8, 2012 07:24 AM

            That's really the question, FCF! I've stood on the line at Shake Shack in NYC, and while they do serve an above-average burger, IMHO it's the cult-like aura that draws people in.

            1. re: CindyJ
              kasiav RE: CindyJ Jun 9, 2012 09:17 PM

              agreed, its the hype. for that style burger + shake i'd rather hit nifty fifties

            2. re: FriedClamFanatic
              Cheesesteak RE: FriedClamFanatic Jun 8, 2012 07:53 AM

              I went last night and I was just as skeptical, but I'd say it was well worth the 20-30 minute wait that I had to sit through. The line does move and it doesn't feel that long. It is indeed a good burger. The fries and shakes are also top notch. The people there actually give a damn. I left with an understanding of why it's so popular. Everything is very well done by people who clearly care about what they're doing. I would absolutely go back.

            3. p
              Philly Ray RE: lawgirl3278 Jun 9, 2012 08:23 AM

              I bet the line easily tops a one hour wait today.

              16 Replies
              1. re: Philly Ray
                Seeker19104 RE: Philly Ray Jun 9, 2012 09:06 AM

                After reading some nutritional information on their menu items, I'm revising my previous comment and will not return:

                Wish Ted's Montana Grill hadn't closed. The bison burger was outstanding...

                1. re: Seeker19104
                  Bacchus101 RE: Seeker19104 Jun 10, 2012 06:16 AM

                  Is the Montana Grill space occupied? I walked pasted it many times even recently, and had not noticed it had closed.

                  1. re: Bacchus101
                    leepinleemur RE: Bacchus101 Jun 10, 2012 07:02 AM

                    It closed in December. Last I saw was that Italian Bistro was supposed to move in.

                  2. re: Seeker19104
                    bluehensfan RE: Seeker19104 Jun 11, 2012 04:23 AM

                    I looked at the nutritional value too. The burgers have trans fats (is that allowed in the city?) and have three times the sodium of the same burger at Five Guys.

                    At least there are a lot of good hospitals close by :)

                    1. re: bluehensfan
                      barryg RE: bluehensfan Jun 11, 2012 07:53 AM

                      Really surprising about the trans fat... yes that is illegal in Philly and also in NYC I thought.

                      1. re: barryg
                        leepinleemur RE: barryg Jun 11, 2012 07:58 AM

                        artificial transfat is not allowed. transfat exists naturally in beef, etc and there isn't much you can do about that!

                        1. re: leepinleemur
                          bluehensfan RE: leepinleemur Jun 11, 2012 09:50 AM

                          Apparently Five Guys has found a way? They do not list any trans fats on their burgers...


                          1. re: bluehensfan
                            leepinleemur RE: bluehensfan Jun 11, 2012 09:58 AM

                            Is Five Guys trans-fat free?

                            Yes! All of our products are trans-fat free. Our ground beef, like all beef, contains traces of naturally occurring trans-fats but they are less than 0.5 grams per serving

                            1. re: leepinleemur
                              barryg RE: leepinleemur Jun 11, 2012 10:16 AM

                              I guess Shake Shack uses a fattier blend of beef.

                              1. re: barryg
                                bluehensfan RE: barryg Jun 11, 2012 10:23 AM

                                And then add three times the salt for good measure.

                                1. re: bluehensfan
                                  deprofundis RE: bluehensfan Jun 11, 2012 10:30 AM

                                  They use so much salt they must have run out before they made my burger.

                                2. re: barryg
                                  Philly Ray RE: barryg Jun 11, 2012 10:32 AM

                                  How much trans-fat is in pink slime? ;))

                      2. re: Seeker19104
                        monkeyrotica RE: Seeker19104 Jun 11, 2012 10:54 AM

                        Wow. That's suprising. Here I was thinking a double cheesburger, fries, and shake would be healthy for me. Thanks!

                        1. re: monkeyrotica
                          bluehensfan RE: monkeyrotica Jun 11, 2012 10:56 AM

                          It's probably a lot better than what's in (or not) at Mickey D's. At least at the Shack you are hitting the dairy, vegetable, and meat food groups which may not be the case at the other place.

                          1. re: monkeyrotica
                            Hungryin theBurbs RE: monkeyrotica Jun 11, 2012 11:00 AM

                            Ha! I was thinking the same thing. Of course Shake Shack food is not healthy. I, however, find it delicious. The burgers have more fat because they contain brisket and short rib. That makes them more beefy tasting than Five Guys (and I like Five Guys too). And I'd rather have fattier meat that is free of antibiotics and hormones any day.

                            1. re: Hungryin theBurbs
                              tzanghi RE: Hungryin theBurbs Jun 11, 2012 05:37 PM

                              Not to start a huge debate, but the shake shack food is not inherently bad for people with the exception of maybe the fries. It's only when you compound the fatty beef, the sugar and milk fat in the milk shake and the oil in the fries with a lack of exercise, and you do so a lot that it becomes bad for you.

                              Also as HungryintheBurbs points out, the meat is natural without antibiotics or hormones, which are bad for you.

                              I only say this so that people don't feel so guilty about a delightful meal such as a burger and a shake. Enjoy your burgers, fellow 'hounds!

                      3. d
                        deprofundis RE: lawgirl3278 Jun 9, 2012 01:34 PM

                        I went to Shake Shack for lunch today. I ordered a single ShackBurger, a fries, and a beer. The fries were good - crispy, crinkle-cut fries. The beer, a house ale brewed by Brooklyn Brewery, was of course good. The burger, on the other hand, was not good. They advertise that their burgers are cooked to medium by default. Mine came out well-done. The flavoring of the meat is bland, imho. The ShackBurger is supposed to come with some kind of special sauce, but I'll be damned if I could taste it. Just tasted like bland cheese and mystery sauce to me. This place is overrated. Five Guys is better, not that they are great either.

                        1. f
                          FriedClamFanatic RE: lawgirl3278 Jun 10, 2012 11:16 AM

                          Im not convinced yet.....I can WALK...if i wanted to Brandywine Prime on a Friday night and get a really good burger, great fries and a drink of my choice (alcohol or otherwise) and be happy. I can go to their Bistro any day for lunch and be equally pleased. I've got a Five-guys within 6 mins,and, alas, Jakes no more, in 7, plus others. It really would have to be exceptional for me to go out of my way AND WAit!!!!!!!!!!! for a burger.

                          What am I missing?

                          4 Replies
                          1. re: FriedClamFanatic
                            deprofundis RE: FriedClamFanatic Jun 10, 2012 11:44 AM

                            You're missing nothing. If you read Pete Wells' review he says the fries suck and they can't cook a burger right 2/3 of the time, yet he still awarded them a star. I don't always agree with his reviews, but his description of the burger was dead-accurate: "cooked to the color of wet newsprint" and "so meekly salted" that it's as satisfying as listening to a friend talk about a burger his cousin ate. He also complained that the fries, which are frozen, were "mealy". They weren't the best fries I've had, but I wouldn't say mine were mealy.

                            1. re: FriedClamFanatic
                              Bacchus101 RE: FriedClamFanatic Jun 11, 2012 08:50 AM

                              FCF, we have had the burgers at Brandywine Bistro a few times and really enjoyed them. Is the burger in the Prime a better burger or about the same? What is the price difference? Thanks for the inadvertent tip.

                              1. re: FriedClamFanatic
                                Buckethead RE: FriedClamFanatic Jun 11, 2012 09:04 AM

                                I think it's safe to say that if you can walk to Brandywine Prime from your house, then Shake Shack, which is 45-60 minutes away by car, probably doesn't count as competition.

                                1. re: Buckethead
                                  FriedClamFanatic RE: Buckethead Jun 12, 2012 07:18 AM

                                  If I"ll drive 200 miles for fried clams, a 30-40 min drive for a good burger is still fair game! Brandywine Prime and the Bistro have the same owners, I think. So the burgers are comparable...but Friday night the Prime has a speciasl in the bar area that can't be beat.....half price!.or 6-7 dollars depending on how you want it.

                                  Bistro serves burgers only at lunch, I believe, $11.95. But they also have some darn good mussels for a buck more

                              2. j
                                jujuthomas RE: lawgirl3278 Oct 21, 2013 08:55 AM

                                well, they just opened a Shake Shack today in King of Prussia. I've never been, at some point will have to check it out. I did see on their website they are now serving fresh cut fries! YUM

                                3 Replies
                                1. re: jujuthomas
                                  FriedClamFanatic RE: jujuthomas Oct 21, 2013 10:29 AM

                                  Nice.may go up thereon Friday to the imax..will check it out

                                  1. re: jujuthomas
                                    cwdonald RE: jujuthomas Oct 21, 2013 10:49 AM

                                    They are retro fitting the CC location to accommodate fresh cut fries (right now they are frozen crinkle cut, and really bad.. ).

                                    University City location to open soon too.

                                    1. re: cwdonald
                                      bluehensfan RE: cwdonald Oct 21, 2013 11:04 AM

                                      Good to know about the fries...

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