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Go Fish food truck can go "fish" itself

I tried to order lunch there today - walk directly up to the window, no line, but making note of about 10 people standing around waiting for their orders, I asked politely, "Are you uh kinda backed up?"

Get attitude thrown back - "Depends on what you order."

Huh, ok...How about a salmon wrap?

"About 5-10 minutes"

Ok, great - hand over the credit card...

Sorry, cash only, my credit card isn't working....but with more attitude...

Oook....."I'll go grab some cash across the street" I say, since I have 5-10 minutes to wait....

Get back up to the window....

"Yes?"

"The uh...salmon wrap?"

"Oh, right...That's $8.50"

Notice he's now writing the ticket...."You didn't start the order?"

A curt "Nope"

I walk.

---------------------------------

It's just basic good customer service - be polite, don't be a douchebag. Can't handle that? Get out of the business. Do I have a sign on my head that says go ahead and act like you are doing me a favor by serving overpriced chow from a truck? Nada.

So since the tattooed guy who runs the window at the truck wasted my time by showing me how much he values my business, my money and my time, I thought I would take the rest of my lunch time to advice you all to send your business elsewhere.

He can go "fish" himself.

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  1. Why should he have started an order for a guy that walked away saying no more than 'Ill get cash.'? How did he know you would be back? First time customer he doesn't know from Adam.

    You also recount:
    ""Are you uh kinda backed up?"

    Get attitude thrown back - "Depends on what you order."

    How is that attitude? Your tale reads that every innocuous and entirely appropriate response this guy gave you, you detected bad attitude.

    I see bad attitude here too, but not from the vendor.

    9 Replies
    1. re: FrankJBN

      It was clear that I was coming back with cash.

      The main point, which is difficult to convey in text, is that he was giving poor attitude from the word "go." What is the emoticon for disdain?

      1. re: FrankJBN

        I've read quite a few reviews by Bob and I don't perceive him as one who cops an attitude with service staff. In fact I don't think I recall Bob as much of a negative poster at all, he usually has good and fair things to say, if I recall correctly.

        The guy in the truck, assuming he's not the owner, probably was relieved to have one less order to deal with if he was in the weeds. And if I was in his shoes I may have felt the same way, but I would have at least said "I'm sorry, I didn't know when/if you were coming back"

        And as for attitude, that can rarely be conveyed in text. It's body language, tone, etc. If a server acts like they don't care, I'm also less likely to spend my money there. That said, there's good 'attitude' and bad attitude. Bob knows the difference---I've seen it in his reviews (particularly of Santarpio's in E. Boston). I've had some great experiences in diners around town that were certainly enhanced by the "attitude" (in a good way) of the matronly waitress. Once again, very hard to discern in print (especially from me, as I re-read this post of mine!).

        1. re: Ralphie_in_Boston

          Got to second Ralphie about Bob. I for one have always been impressed with the Clover Staff - always pleasant and happy to have a conversation with their customers. I think the Food Truck Culture sets a higher standard than a fast food joint for both food and staff.

          1. re: Berheenia

            Third about Bob. He's one of the more forgiving hounds on this board. Talk about not valuing the person who pays your bills.

            1. re: bear

              Make me a fourth. Bob is a very sane and reliable critic of our food scene.

              1. re: bear

                Fourth! Bob is never one to complain for no reason, and has a well-deserved record as a consistent and fair poster.

          2. re: FrankJBN

            I agree with you FrankJBN.

            While Bob can perhaps take issue with the vendor guy having an "attitude" (although just the fact that his credit-card machine wasn't working & he was backed up with orders was probably enough to put him in a bad mood), expecting the guy to put an order in based on Bob saying "I'll go grab some cash across the street" is totally unreasonable. Fish is EXPENSIVE. How is the guy supposed to know that Bob won't change his mind & not come back? Food truck policy has always been "pay first, then food ". Bob shouldn't be punishing this vendor with a poor review based on things not going his way on this occasion.

            1. re: Bacardi1

              Not at Momogoose! Granted they recognize me, but there have been a couple of times they have "loaned" me money when credit cards weren't working. Didn't even ask me to go to an ATM, just squared up th next day.

          3. Gotta agree.

            No danger of my going there anyway, I don't work close by. Although I'd have been tempted by anything seafood-y. They should have more seafood-trucks in general...somebody open more of them!!

            1. Apparently you can order online, directly to the truck: http://mbeanstores.appspot.com/m/gofish

              I wonder how this place actually tastes. I haven't really found any reviews of it. I'll be going to school in the fall and this seems to be the only truck in that area (Charlestown Navy Yard).

              2 Replies
              1. re: Prav

                It's actually pretty good - have had the salmon rice paper wrap and special tacos - I wrote a positive review on the tacos before -

                http://chowhound.chow.com/topics/8469...

                Too bad.

                1. re: Bob Dobalina

                  I'm with you Bob, the're not getting my business either. Ever!
                  CocoDan

              2. Not defending shitty customer service, but is it possible the guy was just having a bad day, and is not always less than hospitable? Anyone else been to the Go Fish truck?

                http://mcslimjb.blogspot.com/

                3 Replies
                1. re: MC Slim JB

                  I'm confused. Are we talking about the Go Fish Truck, or the more poetic Go "Fish" Truck (where you must pronounce "Fish" the way Duck intended).

                  1. re: MC Slim JB

                    I've gotten food from them at Malden Center a half-dozen times, though I haven't been since last fall. Overall we liked their food a lot, especially the fish & chips, fish sandwich and the salmon tacos when they were on the menu. The side salad with mixed beans was really good, the potato salad not so much.

                    Each time I went, I had ti wait 10-15 min for my order. They were not very busy (Friday evenings) but were making things to order. One bummer for me was that they were often sold out of the daily specials, I supposed because they would only stock so much and sell out at lunchtime when they were in a busier location than theMalden Center T ( as I understand it, they weren't allowed to park in a more visible location from the train).

                    There seemed to be a lot of rotation of the staff from week to week, but I don't recall having a problem with bad attitudes. But as I said I dont have recent experience since i haven't visited their truck in a while

                    1. re: gimlis1mum

                      Just an update...we got fish& chips again tonight. The same fry guy was there as last summer. Fries were very good, thin & crispy. Fish was fresh & cooked just right, with a thin coating of batter.

                      There was a steady trickle of people buying from them. One funny thing was that the menu posted on the truck was listed as lunch; I wonder if they aren't doing dinner as a regular thing? The truck itself has been sighted at Malden Center fairly regularly during the dinner hours.

                  2. I had a disappointing experience at the Go Fish truck today too, but not because of the attitude or the food. At around 12:30 I waited on line for a few minutes, noticed about 10-15 people waiting for food and not much coming out. Got to the window and ordered the taco special, and was told "that station is slammed, it's gonna be 15-20 minutes". No attitude, just a statement of fact. I didn't want to wait, so I walked. The only thing I can say that if your tacos are that popular, you might want to pare down your menu and increase your capacity to produce your most popular item.