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Go Fish food truck can go "fish" itself

Bob Dobalina Jun 5, 2012 09:50 AM

I tried to order lunch there today - walk directly up to the window, no line, but making note of about 10 people standing around waiting for their orders, I asked politely, "Are you uh kinda backed up?"

Get attitude thrown back - "Depends on what you order."

Huh, ok...How about a salmon wrap?

"About 5-10 minutes"

Ok, great - hand over the credit card...

Sorry, cash only, my credit card isn't working....but with more attitude...

Oook....."I'll go grab some cash across the street" I say, since I have 5-10 minutes to wait....

Get back up to the window....

"Yes?"

"The uh...salmon wrap?"

"Oh, right...That's $8.50"

Notice he's now writing the ticket...."You didn't start the order?"

A curt "Nope"

I walk.

---------------------------------

It's just basic good customer service - be polite, don't be a douchebag. Can't handle that? Get out of the business. Do I have a sign on my head that says go ahead and act like you are doing me a favor by serving overpriced chow from a truck? Nada.

So since the tattooed guy who runs the window at the truck wasted my time by showing me how much he values my business, my money and my time, I thought I would take the rest of my lunch time to advice you all to send your business elsewhere.

He can go "fish" himself.

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  1. f
    FrankJBN RE: Bob Dobalina Jun 5, 2012 10:16 AM

    Why should he have started an order for a guy that walked away saying no more than 'Ill get cash.'? How did he know you would be back? First time customer he doesn't know from Adam.

    You also recount:
    ""Are you uh kinda backed up?"

    Get attitude thrown back - "Depends on what you order."

    How is that attitude? Your tale reads that every innocuous and entirely appropriate response this guy gave you, you detected bad attitude.

    I see bad attitude here too, but not from the vendor.

    9 Replies
    1. re: FrankJBN
      Bob Dobalina RE: FrankJBN Jun 5, 2012 10:31 AM

      It was clear that I was coming back with cash.

      The main point, which is difficult to convey in text, is that he was giving poor attitude from the word "go." What is the emoticon for disdain?

      1. re: Bob Dobalina
        s
        sqboo RE: Bob Dobalina Jun 15, 2014 11:54 AM

        :-/

      2. re: FrankJBN
        r
        Ralphie_in_Boston RE: FrankJBN Jun 5, 2012 10:35 AM

        I've read quite a few reviews by Bob and I don't perceive him as one who cops an attitude with service staff. In fact I don't think I recall Bob as much of a negative poster at all, he usually has good and fair things to say, if I recall correctly.

        The guy in the truck, assuming he's not the owner, probably was relieved to have one less order to deal with if he was in the weeds. And if I was in his shoes I may have felt the same way, but I would have at least said "I'm sorry, I didn't know when/if you were coming back"

        And as for attitude, that can rarely be conveyed in text. It's body language, tone, etc. If a server acts like they don't care, I'm also less likely to spend my money there. That said, there's good 'attitude' and bad attitude. Bob knows the difference---I've seen it in his reviews (particularly of Santarpio's in E. Boston). I've had some great experiences in diners around town that were certainly enhanced by the "attitude" (in a good way) of the matronly waitress. Once again, very hard to discern in print (especially from me, as I re-read this post of mine!).

        1. re: Ralphie_in_Boston
          Berheenia RE: Ralphie_in_Boston Jun 5, 2012 11:50 AM

          Got to second Ralphie about Bob. I for one have always been impressed with the Clover Staff - always pleasant and happy to have a conversation with their customers. I think the Food Truck Culture sets a higher standard than a fast food joint for both food and staff.

          1. re: Berheenia
            b
            bear RE: Berheenia Jun 5, 2012 02:02 PM

            Third about Bob. He's one of the more forgiving hounds on this board. Talk about not valuing the person who pays your bills.

            1. re: bear
              C. Hamster RE: bear Jun 5, 2012 06:53 PM

              Make me a fourth. Bob is a very sane and reliable critic of our food scene.

              1. re: bear
                h
                hckybg RE: bear Jun 5, 2012 06:57 PM

                Fourth! Bob is never one to complain for no reason, and has a well-deserved record as a consistent and fair poster.

          2. re: FrankJBN
            Bacardi1 RE: FrankJBN Jun 5, 2012 02:22 PM

            I agree with you FrankJBN.

            While Bob can perhaps take issue with the vendor guy having an "attitude" (although just the fact that his credit-card machine wasn't working & he was backed up with orders was probably enough to put him in a bad mood), expecting the guy to put an order in based on Bob saying "I'll go grab some cash across the street" is totally unreasonable. Fish is EXPENSIVE. How is the guy supposed to know that Bob won't change his mind & not come back? Food truck policy has always been "pay first, then food ". Bob shouldn't be punishing this vendor with a poor review based on things not going his way on this occasion.

            1. re: Bacardi1
              MrsCheese RE: Bacardi1 Jun 5, 2012 07:53 PM

              Not at Momogoose! Granted they recognize me, but there have been a couple of times they have "loaned" me money when credit cards weren't working. Didn't even ask me to go to an ATM, just squared up th next day.

          3. r
            Ralphie_in_Boston RE: Bob Dobalina Jun 5, 2012 10:18 AM

            Gotta agree.

            No danger of my going there anyway, I don't work close by. Although I'd have been tempted by anything seafood-y. They should have more seafood-trucks in general...somebody open more of them!!

            1. Prav RE: Bob Dobalina Jun 5, 2012 10:23 AM

              Apparently you can order online, directly to the truck: http://mbeanstores.appspot.com/m/gofish

              I wonder how this place actually tastes. I haven't really found any reviews of it. I'll be going to school in the fall and this seems to be the only truck in that area (Charlestown Navy Yard).

              2 Replies
              1. re: Prav
                Bob Dobalina RE: Prav Jun 5, 2012 10:35 AM

                It's actually pretty good - have had the salmon rice paper wrap and special tacos - I wrote a positive review on the tacos before -

                http://chowhound.chow.com/topics/8469...

                Too bad.

                1. re: Bob Dobalina
                  CocoDan RE: Bob Dobalina Jun 5, 2012 12:28 PM

                  I'm with you Bob, the're not getting my business either. Ever!
                  CocoDan

              2. MC Slim JB RE: Bob Dobalina Jun 5, 2012 02:41 PM

                Not defending shitty customer service, but is it possible the guy was just having a bad day, and is not always less than hospitable? Anyone else been to the Go Fish truck?

                http://mcslimjb.blogspot.com/

                3 Replies
                1. re: MC Slim JB
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                  FoodDabbler RE: MC Slim JB Jun 5, 2012 04:39 PM

                  I'm confused. Are we talking about the Go Fish Truck, or the more poetic Go "Fish" Truck (where you must pronounce "Fish" the way Duck intended).

                  1. re: MC Slim JB
                    g
                    gimlis1mum RE: MC Slim JB Jun 5, 2012 07:08 PM

                    I've gotten food from them at Malden Center a half-dozen times, though I haven't been since last fall. Overall we liked their food a lot, especially the fish & chips, fish sandwich and the salmon tacos when they were on the menu. The side salad with mixed beans was really good, the potato salad not so much.

                    Each time I went, I had ti wait 10-15 min for my order. They were not very busy (Friday evenings) but were making things to order. One bummer for me was that they were often sold out of the daily specials, I supposed because they would only stock so much and sell out at lunchtime when they were in a busier location than theMalden Center T ( as I understand it, they weren't allowed to park in a more visible location from the train).

                    There seemed to be a lot of rotation of the staff from week to week, but I don't recall having a problem with bad attitudes. But as I said I dont have recent experience since i haven't visited their truck in a while

                    1. re: gimlis1mum
                      g
                      gimlis1mum RE: gimlis1mum Aug 9, 2012 05:59 PM

                      Just an update...we got fish& chips again tonight. The same fry guy was there as last summer. Fries were very good, thin & crispy. Fish was fresh & cooked just right, with a thin coating of batter.

                      There was a steady trickle of people buying from them. One funny thing was that the menu posted on the truck was listed as lunch; I wonder if they aren't doing dinner as a regular thing? The truck itself has been sighted at Malden Center fairly regularly during the dinner hours.

                  2. d
                    dmw010 RE: Bob Dobalina Jun 5, 2012 05:55 PM

                    I had a disappointing experience at the Go Fish truck today too, but not because of the attitude or the food. At around 12:30 I waited on line for a few minutes, noticed about 10-15 people waiting for food and not much coming out. Got to the window and ordered the taco special, and was told "that station is slammed, it's gonna be 15-20 minutes". No attitude, just a statement of fact. I didn't want to wait, so I walked. The only thing I can say that if your tacos are that popular, you might want to pare down your menu and increase your capacity to produce your most popular item.

                    1. j
                      Jenny Ondioline RE: Bob Dobalina Jun 5, 2012 07:40 PM

                      I too have no beef with Bob, who is a solid CH poster.

                      But I gotta say, I would never expect anyone at a food truck to start my ticket until I paid. The guy may be a dick, and you're welcome to vote with your feet on that point -- I once very loudly told a counterdouche at Darwin's to shove his sandwich up his ass, walked out and haven't stepped foot in there since -- but why should I expect anyone to open my order until I've paid for it?

                      8 Replies
                      1. re: Jenny Ondioline
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                        hyde RE: Jenny Ondioline Jun 5, 2012 10:07 PM

                        anywhere that takes phone in orders to take away will start your order before you have paid, no?

                        1. re: hyde
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                          Jenny Ondioline RE: hyde Jun 5, 2012 11:34 PM

                          Does this food truck take phone-in takeaway orders?

                          And actually, now that I think of it, I can't remember the last time I didn't have to give my credit card info over the phone for a takeaway order: most places use the same system they use for delivery, where obviously they have to get your cash squared away. Although I'm a bad judge of that: I'm not sure I've called in a single order for takeaway OR delivery since I signed up with Foodler.

                          1. re: Jenny Ondioline
                            h
                            hyde RE: Jenny Ondioline Jun 6, 2012 05:17 AM

                            the only place i routinely order to take away is "garlic and sausage sicilian, well done" from imperial pizza in brighton.
                            (mostly because it takes 30 minutes to do it right, but oh! a dream for 15 dollars)

                            but they take my order, i go, its ready when i get there, i pay, and drive home.
                            is this not usual?

                            i will not eat food from a restaurant i have not been in, it can even be questionable (i routinely eat at all of the places in the 88 food court), but i have to have seen the kitchen. just my thing,

                            everybody's got one.

                            so i dont often call in orders so maybe things have changed recently.

                            1. re: hyde
                              b
                              bear RE: hyde Jun 6, 2012 05:25 AM

                              My son and his buddy routinely order delivery in Waltham from different places and pay cash upon arrival. Maybe it's a little looser more out in the burbs, though.

                              1. re: hyde
                                k
                                kimfair1 RE: hyde Aug 10, 2012 05:30 AM

                                That Sicilian pizza at Imperial is a thing of beauty! I'm a pepperoni and black olive guy myself, but it's all about the dough.

                                1. re: kimfair1
                                  h
                                  hyde RE: kimfair1 Aug 11, 2012 01:42 AM

                                  its remarkable how much better their sicilian is than the regular pie. and if the older pizzaolo with the glasses makes it, ah! magic.

                                  1. re: hyde
                                    k
                                    kimfair1 RE: hyde Aug 13, 2012 06:12 AM

                                    Yeah, I don't even get the regular pie there anymore. I just wish the Sicilian wasn't so huge as it is, as it's just my wife and I. I can't justify ordering it unless we have guests who want pizza. I do stop in every once in a while for a slice or two to remind myself just how awesome it is, though.

                              2. re: Jenny Ondioline
                                MC Slim JB RE: Jenny Ondioline Jun 6, 2012 06:14 AM

                                My local Thai delivery place does not ask for a credit card if I say I'm paying cash.

                                http://mcslimjb.blogspot.com/

                          2. s
                            southie_chick RE: Bob Dobalina Aug 9, 2012 07:48 PM

                            Gotta agree with you Bob - I call it the "Go F Yourself" truck. I've gone 4 times - & haven't been able to find them open. The last straw was when I got there at 11:29AM about 2 weeks ago (at Milk & Kilby) & 2 of the "workers" were puffing away on butts while a customer was patiently waiting (The silver window cover was down too, but they did have all the condiments set up outside though & every time I try to get food, the condiments are out but no food.). About 2 minutes later, a 3rd "worker" came over to join them for a cigarette & I said VERY loudly to the guy who was waiting for them to open, "I wonder what time they're actually going to open?" - they just looked at us & smirked, & then went back to slowly smoking. I had made a point to ask when they open on try #3 to get food, & was told to be there "about 11:30" (they were having truck problems that day so they weren't able to open) so I wasn't too happy with their attitude. I then went elsewhere & when I walked back by them about 10 minutes later, they still weren't open & there was a line building (guess if the waiting customers were really hungry, they could help themselves to the mayo-based tartar sauce that was sitting in the hot sun - YUM!). Not EVER gonna bother with them again - not even if they gave me free food.

                            5 Replies
                            1. re: southie_chick
                              opinionatedchef RE: southie_chick Aug 9, 2012 10:12 PM

                              what a drag for you and bob and countless others i'm sure. Like 'location, location, location', all i can think is 'attitude, attitude, attitude.' I wish the owner were reading this thread but i have met many more food biz owners who say they don't know about CH than say they do. Maybe someone will email this thread to the owner, and see if anything improves. What huge damage bad staff can do to a food biz.

                              1. re: opinionatedchef
                                StriperGuy RE: opinionatedchef Aug 10, 2012 10:01 AM

                                If they have 3 employees with such a lousy attitude, then the OWNER IS THE PROBLEM.

                                1. re: StriperGuy
                                  opinionatedchef RE: StriperGuy Aug 10, 2012 02:12 PM

                                  absolutely.

                                  1. re: opinionatedchef
                                    s
                                    southie_chick RE: opinionatedchef Aug 11, 2012 09:12 AM

                                    FYI, one of the 3 "workers" was the owner - so i guess he sees no problem. Can't be bothered to E-mail this to them - they probably couldn't be bothered to read this just like they couldn't be bothered to help their customers.
                                    On the other hand, kudos to the crews of the trucks from Roxy's,Bon Me,Redbones, Momogoose,The Cupcakory & M&M - all have been very nice & have actually asked for & listened to feeedback given to them. Staff Meal even went above that - all I bought was a cookie (well, actually 2) since I had stopped to get lunch & the person waiting on me took the time to go over the menu with me (my likes & dislikes), & complemented the meal & staff from the truck I got from the other truck (miso pork & deviled tea eggs from Bon Me). It's nice to see the support the trucks have for one another. I need to try Staff Meal soon (the cookies - chocolate chip & snickerdoodle - were good by the way).

                                    1. re: southie_chick
                                      opinionatedchef RE: southie_chick Aug 11, 2012 10:14 PM

                                      the owner WAS one of the three? yikers, another example of someone who might be better off in another business... ....

                            2. Prav RE: BoneDaddy13 Sep 26, 2012 06:29 PM

                              I meant to post about this earlier, but forgot to.

                              My classmates and I checked out Go Fish when it was parked in the Navy Yard, in Charlestown. I had the fried fish sandwich on sweet potato bread, and I'd say it was easily among the top 5 fish sandwiches. The fry job was amazing - the oil must have been just at the right temperature because it wasn't soggy or overly greasy and had a nice firm crispy crunch to it. Sweet potato roll was a nice choice as it wasn't too fluffy or dense and let the fish shine without overpowering the sandwich. The others enjoyed their meals as well.

                              I thought they were perfectly friendly, so my hunch is to chalk up Bob's experience to simply a bad day.

                              1. q
                                QuakerInBoston RE: Bob Dobalina Jun 12, 2014 01:35 PM

                                I've eaten at this truck a few times. I always get attitude, a long ass wait, and mostly decent food. Credit card machine was down 2 out of the 3 times I went (across maybe 6 months!). Bad luck or bad machine?

                                That said, I haven't gone back as waiting 10-15 minutes (or more) at a lunch truck is pretty lame and there are often better or equal options with less of a wait.

                                4 Replies
                                1. re: QuakerInBoston
                                  BostonZest RE: QuakerInBoston Jun 12, 2014 03:43 PM

                                  This truck is long gone. Did not come back out after the first year.

                                  Penny
                                  http://www.bostonzest.com/

                                  1. re: BostonZest
                                    Bob Dobalina RE: BostonZest Jun 12, 2014 05:03 PM

                                    I think they have a burger truck now. Bone Daddy's Burgers.

                                    1. re: Bob Dobalina
                                      d
                                      devilham RE: Bob Dobalina Jun 13, 2014 11:45 AM

                                      If it's the Bone Daddy Burger owner, then I can say yeah, the owner is kind of harsh, but when I went he was being awful to his employees, and not interacting with the public (probably for the best). He comes off as a crank

                                    2. re: BostonZest
                                      q
                                      QuakerInBoston RE: BostonZest Jun 13, 2014 06:45 AM

                                      Wow, how did I get on this thread? I didn't realize it was gone but it's 2 years old! My bad all!

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