Shame on Napa & Co.
Made reservations two weeks ago for last night for my wife's birthday,walked in about 30 minutes prior to have a drink at the bar and was told the bar is closed for a private party,I informed them that I had reservation for dinner and they told me the main dinning room is also closed for a private party but they have the back dinning room available.We took a look at back dinning room and compared to the main dinning room it is like black and white.Told host how unhappy we were and that we will never return.
Is it me or do you think they should have informed us that they had a private party or at the very least offered us some kind of solution? By the way we ended up at Aria and had a great meal.
I had a bad experience a while back at Napa too. I think Aria is SO much better and glad you ended up there.
I absolutely think that the restaurant has a responsibility to inform you if they can't provide you with the level of hospitality that they normally deliver. If they can't, then they should offer you a solution (drinks, wine, dessert, etc.).
Either they shouldn't have taken your reservation, or told you at the time that they had a private party that evening (I doubt the party was arranged since your reservation was placed).
It's a good thing that you were able to arrange a great meal on such short notice.