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Traveling to Florence and Rome with my mother- suggestions?

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I've been reading all the threads about dining in Florence and Rome and they're really informative. However, I'll be traveling with my mom who has never been to Europe. We'll be spending 3 nights in both cities. I know she won't be comfortable in anything too high end, and I think she might like places where at least one person speaks some english (I speak a very limited amount of Italian). I don't mind "touristy" if the food is good.
We'll be staying at a hotel next to the Ponte Vecchio in Florence. Any recommendations for a restaurant close to the hotel, especially for dinner the first night we're there?
In Rome, We'll be staying close to Trevi fountain. Any recommendations for places in that area would be appreciated. Is Colline Emiliane a good restaurant?
And one last question; over here, I almost always have the concierge make reservations for dinner because we seem to get in more places (plus, that's what they're there for). Is it better to get reservations through the hotels in Florence and Rome or try to do it before you actually travel?

Thanks for the advice.

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