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Help! Viking oven will not unlock after self-clean

jmbladen Apr 8, 2012 07:26 AM

Anyone have this problem and have suggestions? Not even sure the self-clean worked as range never seems to get hot. Fan came on and that's all.

Really need oven to cook dinner for holiday tonight.


J. Bladen

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  1. bagelman01 RE: jmbladen Apr 8, 2012 07:33 AM

    Had this happen about 7 years ago. The latch assembly actually had broken/fell apart inside the door. Had to take apart the entire door and have parts replaced. Luckilly, I had a service contrcat but it wasn't fixed quickly.

    BUT, first check that the electrical circuit for your range is working. The range may cook with gas, but many controils are electric.

    1. p
      Puffin3 RE: jmbladen Apr 8, 2012 07:33 AM

      It may not have cooled down enough.

      1 Reply
      1. re: Puffin3
        bagelman01 RE: Puffin3 Apr 8, 2012 12:18 PM

        not likely, as OP said the range never got hot. Problem is it may have locked when put on self clean and the brain never swa the hot and then cooling down periods to think to unlock.

      2. Chemicalkinetics RE: jmbladen Apr 8, 2012 07:56 AM

        As Puffin said, let's hope this is because the oven has not cooled down enough.

        1. TraderJoe RE: jmbladen Apr 9, 2012 09:15 AM

          You have a bad oven door latch. The part is easy to replace as long as you are mechanically inclined. The piece you need runs around $65 depending on which Viking model you have. The piece you need is part electrical/part mechanical. These usually wear out from the heat that the self cleaning oven produces. I've replaced mine twice in 12 years. A little bit of a pain but more cost effective and a lot easier than manual oven cleaning.
          Don't try to force the door open and call a repair tech if it is beyond your ability. You have to remove the grates and the top parts of the range. Unplug the unit. Remove the main electrical control cover which should be in the center of your range and runs from the front of your range to the back. There is a small access area in the front closed with screws that you will need to open to get to the latch. Once you disconnect the latch you will be able to unlatch the door. I'd strongly suggest buying the new part BEFORE you disassemble so you can simply remove one wire at a time from the old piece and connect it to the new part.
          In either even in most cases there will be no need to disassemble or even remove the oven door. The good news is that over the last few years parts have become a lot more cost effective. I did this last year and paid about 1/3 the price I paid several years ago for the same part.
          Hope that helps!


          1. j
            jmbladen RE: jmbladen Apr 9, 2012 09:22 AM

            I was able to get it open. by turning on and off the clean mode the latch started to open and then close again. I was able to get the door open in the second or two the latch was open. I think this is tied to a malfunction in the cleaning system. Will need to have a tech check it out because it does not appear to be a simpel fix like replacing the latch as that still moves left and right (unlock & lock).

            thanks for all the suggestions.

            3 Replies
            1. re: jmbladen
              Chemicalkinetics RE: jmbladen Apr 9, 2012 09:29 AM

              Sorry that we couldn't be of more helpful. Best of luck.

              1. re: jmbladen
                TraderJoe RE: jmbladen Apr 9, 2012 09:31 AM

                The latch is the only part in your self cleaning system that can cause this malfunction. When the latches die the servo still moves the latch part way but they won't engage fully allowing the self clean cycle to start. The entire circuit in a mechanical sense only includes the control module and the latch. Either way both can be replaced very easy by a mechanically inclined owner.


                1. re: jmbladen
                  Dave5440 RE: jmbladen Apr 9, 2012 08:28 PM

                  Just out of curiosity,,why why why would you run a self clean cycle right before you need to use the oven?

                2. j
                  justaladyintx RE: jmbladen Apr 15, 2012 12:26 AM

                  We have a new Capitol with self Cleaning oven and today the same thing happened We could'nt get the oven door to open. We haven't even used the self clean feature yet. My husband was so mad about it. We don't know how it got locked. But what was weird we waited for about 20min and then it opened. Then I was reading here where someone said the oven may need to cool down before it opens. Even thou we hadn't had the oven on we still couldn't figure out why it was locked then later it unlocked.. Oh well as long as I can cook again. These highend ranges are hard to figure out.

                  1 Reply
                  1. re: justaladyintx
                    TraderJoe RE: justaladyintx Apr 15, 2012 04:34 AM

                    If you have a range with a door that won't open and you haven't used the self-clean that's a different issue. Your oven door should never lock from heat alone. The Viking door on the SC oven only locks when the self clean feature is engaged. When the cycle is complete the oven has to cool before the latch will un-lock.
                    Perhaps there was some user error involved with a new product and setting the controls? If not call a repair tech ASAP.


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