Starbucks Pet Peeve
I rarely patronize Starbucks, but when I do, I go for the simple coffees. Lately there has been a disturbing trend when I go in at 7 am to a grande coffee. They run out of the one that I want, and sometimes they will top it off with another flavor. Remember now they have three types of coffee.. light medium and dark. Mixing especially the dark with the medium (which has happened on more than one occasion) significantly changes the flavor of the coffee. Has anyone else run into this? I usually am so annoyed that even when I have been asked if I want to wait for another batch to be brewed I tell them to mix or top off. Are they brewing smaller batches now that they have three? I am seriously tempted to just give up on this chain completely, (and thankfully Doylestown, PA has several independent coffee shops to consider, though not as convenient as the starbucks.).
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Starbucks operates like any other corporate quick serve business. Procedures are set in place, tested, retested then training is given from the top down and verified and documented. If the management or crew at any individual store decide they are not going to follow procedure then the product suffers and the customer gets the substandard result. Happens everyday everywhere in this great nation of ours.
Have you tried commenting to the store manager or corporate customer service? I've always gotten good results doing that.
Vote with your feet! Find another coffee purveyor! This is what competition is all about -- I wouldn't even contact the manager unless you absolutely want to stay with SBux and want this sorted out. I'd just go down the road and meet my local small businessperson.
Now, having gone to Sbux across from my workplace for a while off and on, I've found that this is pretty common. I think there is an underestimation with respect to coffee consumption and they don't put more on fast enough, meaning you either get half or 2/3 of a cup or it is topped off with another roast (unless you want to wait for a fresh brew). This doesn't really bug me as I'm not that into coffee (just the caffeine LOL) but I can see how it would be annoying if you have a strong preference for one roast over another.