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Joe's Crab Shack Gaithersburg

Last Friday night, we registered at 7:40 at the hostess desk at Joe's Crab Shack at the Rio, were seated at 8:20 (which I did not mind considering that every restaurant at Rio was crowded), but the remainder of the evening was a disaster. It took from 8;20 until 9:20 for the server to take our order and for her to bring any food to our table. To top it off, there were 5 of us and only four food orders arrived and one of the orders that did arrive was wrong and the fries were cold. Moreoever, the appetizer we ordered never showed up at all. The manager did not seem terribly concerned when I finally ran her down, but the general manager was very accomodating. After the general manager went into the kitchen to correct the orders himself, after he brought out the corrected orders, after the server insisted we order a dessert on "her," after she took forever to bring that dessert out, and after we had to wait for the check, we did not get out of there until 10:20. The general manager did strike the appetizer from the bill and deducted another $21.95, but IMHO he should have done more. Needless to say, none of us will ever go back.

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  1. Has there ever been a good meal served at that place? It's like a half step away from Red Lobster, but without the delicious salty biscuits.

    6 Replies
    1. re: reiflame

      Agreed, half step away, but I think that half step might be down, not up!

      If you're at the Rio, and in need of chow, walk the 10 minutes over to Taco Bar instead!!

      1. re: DanielK

        I should have noted that Joe's was not my choice, but from now on I will veto it should anyone sugggest it.

        1. re: DanielK

          Agree on the Taco Bar. Or, head over to Hershey's in Washington Grove for cheap cocktails, steamed shrimp, fried chicken and women's basketball on the big screen TV. That's what I call a night out!

          1. re: flavrmeistr

            Hershey's is entertaining, in a "nobody younger than 90 goes there regularly" kind of way, and the fried chicken is excellent (good to know about the steamed shrimp), but everything else on the menu (especially sides) is pretty bad.

            1. re: DanielK

              The steamed shrimp, the fried chicken and cheap drinks. At the bar. Tried the breakfast "buffet" one Sunday. It was terrible. As a neighborhood bar, it's hard to beat.

          2. re: DanielK

            I couldn't decide if it was up or down, so I just went with a half step away!

        2. The original comment has been removed
          1. why on earth would you go there in the first place? chain food seafood...feh

            1. The Yelp reviews of this place are HIGH-larious, particularly the guy who woke up with bumps on his butt.

              http://www.yelp.com/biz/joes-crab-sha...

              I've had two experiences with Joe's Crab Shack. One in Clearwater, FL (the place was closed at 9pm on a Saturday night) and the other near Dulles. Frozen seafood indifferently prepared by idiots in slow motion which, if that's what you're into, more power to you.

              1. My last experience at Joe's (San Diego) wasn't exactly great either. I ordered a bucket thing (Cajun I believe). It was tasty and ample but horrifically over cooked.

                DT