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New Posts feature non functioning

PolarBear Mar 15, 2012 04:57 PM

CA, SF, Wine and BC boards show nothing new for the day. When I go to the individual boards (as if to create a new thread) I see all the new posts that should appear when I click on my links set up for the new posts for each. Que pasa?

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  1. Sarah Mar 15, 2012 05:58 PM

    Similarly, I can't get first page of Unread Posts (#1-50) and SFBA... or maybe my problem's unrelated...

    5 Replies
    1. re: Sarah
      Engineering Mar 16, 2012 09:18 AM

      Probably unrelated, but so long as you have my attention, does http://chowhound.chow.com/boards/1/ne... work ?

      EDIT: made this comment based on an incorrect assumption. All of the "new posts" page issues are likely related.

      1. re: Engineering
        Stephanie Wong Mar 16, 2012 10:00 AM

        Having same problem for last couple nights; The above ink does NOT work for me either.

        1. re: Engineering
          Sarah Mar 16, 2012 11:47 AM

          No -- goes to blank page of Unread Posts for SFBA.

          1. re: Engineering
            StriperGuy Mar 19, 2012 07:38 AM

            Are you making any attempt to actually fix this?

          2. re: Sarah
            Glencora Mar 18, 2012 10:41 AM

            I'm having this problem, too.

          3. s
            shaebones Mar 16, 2012 01:59 AM

            Yes, unread post function is broken. Site use unbearable w/o it. :(

            1. Chris VR Mar 16, 2012 07:04 AM

              Not working for me either this morning.

              1. Engineering Mar 16, 2012 09:17 AM

                This seems to be an old bug that has resurfaced. To verify: on a board where no NEW flags are appearing, can you click into a thread (to mark it "read"), click back to the board, and refresh?

                The old bug was that, if you had never read any of the 50 posts appearing on the current page of a board, the NEW flag would not appear for any of those posts. This is definitely happening again, but I'd like to verify that this is the only issue.

                2 Replies
                1. re: Engineering
                  meatme Mar 16, 2012 09:30 AM

                  I do not believe that any of the boards I checked, including this one, had 50 unread posts.

                  1. re: Engineering
                    Stephanie Wong Mar 16, 2012 10:02 AM

                    No UNread posts show up for me on SF, CA, Site Talk, General Topics, Food Media, Not about Food boards for me.

                  2. meatme Mar 16, 2012 09:28 AM

                    Same problem here. The default page (new post for all of CH) shows posts, but the five individual boardsI check every day show no new posts, even though navigating to those boards directly shows posts with New flags.

                    9 Replies
                    1. re: meatme
                      Engineering Mar 16, 2012 10:31 AM

                      > "...even though navigating to those boards directly shows posts with New flags."

                      My apologies, but I think there may be some confusion with terminology on my end. To make sure we're on the same page, can you please provide links to where NEW is working and where it is not?

                      1. re: Engineering
                        Chris VR Mar 16, 2012 10:37 AM

                        This is the feature we're talking about http://www.chow.com/new_posts

                        EDIT: I just looked at http://chowhound.chow.com/boards/12/n... and it seems to be working again. Thanks!

                        EDIT AGAIN: Ooooh not only is it working but you've fixed something that's been broken for YEARS, which didn't allow us to view unread posts past the current 49. niiiice!

                        1. re: Chris VR
                          Engineering Mar 16, 2012 10:49 AM

                          We haven't changed anything yet, which raises a large number of questions about the nature of this problem. I'll do some digging to see what might be going on.

                          1. re: Engineering
                            Chris VR Mar 16, 2012 10:59 AM

                            Ah. Yes, now it's not working.

                            EDIT: I should say, it's not working consistently, because I'm getting different results when reloading various boards and the main URL http://www.chow.com/new_posts

                            Right now it's showing me 5 posts with timestamps from 20-22 minutes ago. A minute ago it showed me one post (I didn't note the timestamp.) Something is screwy, for sure.

                            1. re: Engineering
                              StriperGuy Mar 16, 2012 12:44 PM

                              Unread posts is also not working on the Boston area board.

                              1. re: Engineering
                                ChowFun_derek Mar 19, 2012 05:55 PM

                                As of today Monday March 19th new posts is STILL not working on the SFBA Board...I have tried it on 3 different browsers.....blank page of unread posts.

                                1. re: ChowFun_derek
                                  Sarah Mar 19, 2012 10:27 PM

                                  I just tried the SFBA board and got only page 2 or posts 51-63 w/ no option for older posts. But if I go through Chowhound Discussions at top of page and click SFBA I get the full pages.

                            2. re: Engineering
                              meatme Mar 16, 2012 08:39 PM

                              Open New Posts for, e.g., the Site Talk board: http://chowhound.chow.com/boards/30/new_posts

                              Result: "There are no new posts."

                              Navigate directly to the Site Talk board: http://chowhound.chow.com/boards/30

                              Result: Lots of posts with a New flag, and lots of old posts, too.

                              Repeat for Manhattan, Outer Boroughs, New York State boards: Same result.

                              Log out / log in and try again: Same result.

                              1. re: meatme
                                meatme Mar 16, 2012 08:42 PM

                                And a new problem too, at least for me. When I edited the above to correct a typo, all of the embedded carriage returns had disappeared, requiring that I reinsert them during editing.

                          2. Engineering Mar 16, 2012 01:09 PM

                            Our first brush at investigating this issue has turned up a number of oddities with the Unread Posts page / feature.

                            As best we can tell, the reason that some of you aren't seeing any unread posts on that page is that the site thinks you've already marked them as read. This is obviously incorrect, but as best we can tell the circumstances that created this situation should not be a frequent occurrence. If this is correct, the problem should gradually fix itself for you over time.

                            In either case, we do have a pretty clear idea of how to prevent this from happening again, and hope to have a solution in place relatively soon. In the mean time, we apologize for the inconvenience, and thank you for your patience.

                            7 Replies
                            1. re: Engineering
                              StriperGuy Mar 16, 2012 01:48 PM

                              Still not working at all for the Boston board for me.

                              1. re: Engineering
                                Stephanie Wong Mar 17, 2012 12:02 AM

                                So the site thinks I've marked the following boards as completely read: SF, CA, General Topics, Food Media, Wine, Not about Food, Chain, & Site Talk

                                This even though clicking on Unread Posts for All Chowhound shows unread posts?

                                1. re: Engineering
                                  Stephanie Wong Mar 18, 2012 12:03 AM

                                  Any progress ?

                                  1. re: Engineering
                                    StriperGuy Mar 18, 2012 07:53 AM

                                    This is STILL broken...

                                    1. re: StriperGuy
                                      Jacquilynne Mar 19, 2012 09:54 AM

                                      Hey, folks, just a quick note. Our Engineering team doesn't generally work on weekends except in emergencies. They were working on this on Friday, and I'm sure they'll be back at work on it this morning, but they won't have made progress over the weekend. I know it's frustrating to be without features you rely on, but not everything is a same-day fix, unfortunately.

                                      1. re: Jacquilynne
                                        StriperGuy Mar 20, 2012 06:00 AM

                                        Your engineering team is CLEARLY not paying a whole lot of attention to the issue.

                                        1. re: StriperGuy
                                          Engineering Mar 20, 2012 12:44 PM

                                          We are definitely aware of the issue, and based on what we've seen since Friday we have a clearer idea of what's happening and how to fix it. Unfortunately, even simple bugs can have a relatively long turnaround, and this particular problem is far from simple.

                                          We hope to have the fix for this in place as soon as it can be completed. Until then, we apologize for the inconvenience; and as always, thank you for your patience.

                                  2. meatme Mar 19, 2012 07:57 AM

                                    Still broken. Not good.

                                    1. l
                                      LAWoman Mar 20, 2012 03:15 PM

                                      Still not working as of Tuesday 5:15 CDT.

                                      Without this feature, I find myself not really having much motivation to visit CH. Funny, but I haven't missed it much.

                                      2 Replies
                                      1. re: LAWoman
                                        ChowFun_derek Mar 21, 2012 12:04 AM

                                        still not working on Wednesday.....I use a Mac if that localizes the problem....

                                        1. re: LAWoman
                                          m
                                          Markb Mar 21, 2012 07:27 AM

                                          It IS interesting how the lack of a feature dulls enthusiasm. Too much work-info ratio to wade through all posts to find newest. .

                                        2. s
                                          shaebones Mar 21, 2012 11:31 PM

                                          Fixed. Thank you Engineering. :)

                                          1. meatme Mar 22, 2012 07:40 AM

                                            Seems to be working for me today.

                                            1. mudaba Mar 22, 2012 10:00 AM

                                              Yup, this fix went out in yesterday's release. Please let us know if you experience any further problems with it, and thank you.

                                              Meredith

                                              4 Replies
                                              1. re: mudaba
                                                Sarah Mar 22, 2012 10:45 AM

                                                Yes, thank you. Now it's page numbered? Why oldest posts first?

                                                1. re: Sarah
                                                  Engineering Mar 22, 2012 11:05 AM

                                                  The numbered pages are a replacement to the old broken "NEXT" and "PREV" links that used to be in that same spot.

                                                  As for the ordering, I assume it was newest-first originally? We had to partially rebuild the part that was broken, so if you notice anything else that's changed for the worse, please let us know.

                                                  1. re: Engineering
                                                    Sarah Mar 22, 2012 12:40 PM

                                                    Before, it was newest first...

                                                    1. re: Engineering
                                                      Sarah Mar 22, 2012 04:25 PM

                                                      Ahhh - thanks again!

                                                2. Dave MP Apr 12, 2012 05:14 PM

                                                  I wanted to bring this topic up again, because I'm hoping to understand a bit more why people use this feature (i.e Unread posts).

                                                  I'm a very regular reader of the San Francisco board, so when I want to see what's new, I just look at the board itself (while logged in). That link is here: http://chowhound.chow.com/boards/1

                                                  I could also go into Unread Posts for San Francisco, which could be found here: http://chowhound.chow.com/boards/1/ne... However, I never feel the need to do this.

                                                  Basically, I don't really see what the difference is! I suppose that I do see two small differences:

                                                  1) In unread posts, things I already have read disappear completely (so if I've read everything, my screen will be blank

                                                  )

                                                  2) I have the ability to mark posts as 'read' even if I haven't read them

                                                  Other than these things, I'm wondering what's so great about Unread posts. Why do people use them?

                                                  There's also something counter-intuitive about this feature. If I read a post on the SF board via Unread posts, it will be marked as read on that page, but will still show up as new/unread on the main board. I would expect this feature to work differently....i.e. if I've read the post anywhere on the site, it would appear as read everywhere.

                                                  Thoughts on this stuff would be great, especially from those who say the site was so unusable without Unread Posts! Hoping to get a sense of what fellow hounds like about this feature. Thanks,

                                                  Dave MP

                                                  5 Replies
                                                  1. re: Dave MP
                                                    meatme Apr 13, 2012 08:26 AM

                                                    I use only Hot Posts ("unread posts") to read CH, quickly reviewing the handful of boards of interest to me and reading only the posts of interest. I rarely visit any of those boards directly, so I don't know whether posts marked as read in Hot Posts appear unread directly in those boards. if they do, that's a bug, so far as I'm concerned. The ability to dismiss (mark as read) in bulk posts that don't interest me is key, rather than having to open each one in order to remove the "read" flag.

                                                    A useful feature, to me, would be for the initial Hot Posts page to display not all new CH posts, but only those in the boards I've marked as Saved Boards. Intermingling threads from different boards might (or might not) be confusing after I've been away from CH for an extended period, but certaily not if I visit frequently enough for them to appear on just one or two pages. In any case, it would be a more interesting selection than the current unfiltered initial page.

                                                    1. re: meatme
                                                      PolarBear Apr 15, 2012 02:05 PM

                                                      Agree completely, would only add that the Hot Posts feature is invaluable for gleaning one's individual areas of interest on high traffic boards (SF and LA here on the left coast).

                                                      If I'm away for just a couple of days or so there can be a hundred or more posts to scan, and if short on time I can do a quick check of ones I've posted on just by clicking the My Activity button on my personal info page.

                                                      ETA: Another benefit is the Hot Posts/My Activity conjunctive use is that sometimes a post that I'm interested will fall through the cracks on the former causing me to miss it, an occasional check of the latter once a week or so will show up flagged as "New" so I don't miss out on any information.

                                                      1. re: PolarBear
                                                        Dave MP Apr 16, 2012 09:40 AM

                                                        Thanks for this feedback, meatme, PolarBear and Stephanie Wong......

                                                        Just wanted to clarify that I personally use the "My Activity" tab all the time. So, I don't have any questions about that area's usefulness. But the difference between "Unread posts" (fka Hot Posts) and the main board pages (which now have 'new' flags next to unread posts) seems to just be that in the former, you can mark posts as read even if you haven't read them....while in the latter, you must actually read them to make the flag go away. To me, this is not *that* huge a difference....but I don't mind ignoring unread posts that don't interest me. Let me know if there is anything else I'm missing though...

                                                        The fact that the posts flagged as "new" on the two pages don't match each other seems like a bug to me too....or at least, I wouldn't expect the site to behave that way. I can see advantages in the current system, but to an outside user (or a new user) I don't think they'd make sense.

                                                        As to meatme's second suggestion, this is something I have thought of as well. Not sure how easy this is, and it's probably not something that can happen anytime soon, but definitely an interesting idea.

                                                        Thanks!
                                                        Dave MP

                                                      2. re: meatme
                                                        Stephanie Wong Apr 16, 2012 12:40 AM

                                                        You definitely expressed my usage habits.

                                                      3. re: Dave MP
                                                        huiray Jul 25, 2012 05:55 AM

                                                        I use the "Unread Posts" for "All of Chowhound" very frequently. It's a way for me to see recent posts from any board that may pique my interest, especially boards that I infrequently or almost never visit otherwise. (Which was how I saw that 'Fried Chicken' thread on the SF board: http://www.chow.com/topics/856748)

                                                        I normally log onto CH directly onto my profile page which opens up with the list of "My Activity", then go to individual boards I normally visit AND/OR go to the "Following" tab in my profile; check my "Reading List"; then the "Unread Posts" for all of CH as described above.

                                                      4. linguafood Jul 28, 2012 07:13 AM

                                                        Perhaps a related bug, but I'm having kinda the opposite problem: any thread I visit still shows up as new after I've visited or even posted. Reloading the page works occasionally, but not reliably.

                                                        What gives?

                                                        Example -- I post a reply on a thread. Go back to my profile. The thread indicates a new post. Mine. Duh. But same for the posts I've just opened and read. Is this connected to your maintenance scheduled for today?

                                                        3 Replies
                                                        1. re: linguafood
                                                          Engineering Jul 28, 2012 08:49 PM

                                                          Just to clarify, when you say "go back to [your] profile", do you mean using your browser's back button? Or are you clicking your name at the top to load your profile page fresh?

                                                          1. re: Engineering
                                                            linguafood Jul 29, 2012 04:38 AM

                                                            Browser's back button. Which hasn't resulted in this issue before.

                                                            1. re: linguafood
                                                              Engineering Jul 30, 2012 10:27 AM

                                                              This is a separate known issue that comes and goes. My reply in this thread ( http://chowhound.chow.com/topics/8046... ) remains relevant. The short answer is that the behavior of the "Back" button is 100% controlled by your browser; why it sometimes refreshes the page (thereby updating the New flags) remains unknown.

                                                        2. c
                                                          Cookbug Jul 29, 2012 05:13 AM

                                                          The "New" post flag has all of a suddent stopped working. I have been watching the Italy board from some time and the flag was appearing, but over the past few days, it hasn't appeared.

                                                          Thanks for your help.

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