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Can't post / log out on iPhone

iL Divo Feb 22, 2012 01:37 PM

Hi frustrated with something..........
I'd love to write to you or post this [on my iPhone] Mods or ChowHQ but I can't post/log out and there is no written option to do that log out although there is an option to reply however hitting that only takes me to the page as described below. I can't post as there is no open page that comes up I just keep getting a page that is the same page over and over again.
CHOW [in red]
"there's been a slight problem"
Sorry, something's not working with this page.
The CHOW team has been notified and will check it out.
If there's something else we can provide in the meantime, please
try searching:
|_________________________| search
*Go to CHOW
*Go to Chowhound
*Go back to previous page

nothing works, works on the laptop but not my phone.
I've logged out using laptop, I've used my email address using laptop to log back in and it all works fine of laptop but not on iPhone, can you help?
this has been problematic over the last few [say 3-4] days.

  1. Engineering Feb 23, 2012 10:40 AM

    This sounds a bit like other mobile login issues mentioned recently. If I understand correctly, your username appears at the top right of the page, but the "LOGOUT" link is missing from the footer?

    Whether that's the case or not, I'd recommend trying the following on your iPhone:
    - visit http://www.chow.com/account/logout
    - clear your cookies
    - return to Chow and log in again

    3 Replies
    1. re: Engineering
      iL Divo Feb 24, 2012 02:55 PM

      the 3-4 days is continuing and trying about 1/2 hour ago, nothing has changed. for a split second on rare occasion the logout shows, really only a millisecond. but goes away and there is no way to hit that button although I've tried, it disappears that quickly.

      yes my user name appears like this at the top right corner > il+divo

      about 2 hours ago I did just that. got on my iPhone went to safari, cleared my cookies and history and turned it off all together then turned it back on. no difference.

      I'm not sure what it going to say in the chow.com account/logout so I'll see how that reads now.
      that takes me to a familiar page but says nothing about logout help or account information or anythng other than looking like a chow page recipe, discussions, video's, colored pictures.
      I logged out and logged back in there but not sure what that's going to do for the iPhone problem. I'll got get my phone and try. somehow I don't think anything will be different.

      1. re: Engineering
        iL Divo Feb 24, 2012 03:56 PM

        hurray...
        thank you engineering.
        it worked.
        now I know the how to's if there's a next time

        1. re: iL Divo
          Engineering Feb 24, 2012 04:19 PM

          Please do let us know when and if there is a next time. So far, no one seems to have run into this problem more than once, but our understanding of the problem will change considerably if anyone does.

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