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Feb 1, 2012 07:41 AM

Loud, obnoxious patrons

we have been going to Makiman since they opened their doors and it has always been wonderful: great food and terrific service. Friday night 1/28/12 was no exception, except for the HORRIBLE dining room ambience.
There was a large party of women celebrating (which is fine) but there was 1 woman who was so annoying, loud and obnoxious. My primary issue is that the staff did not do anything to ask this woman to lower her loud, boisterous, obnoxious behavior. I did consider going over to her myself and ask her to lower the volume, but was asked by my table companions not to do so. I am sure that I was not the only one in the restaurant whose meal was ruined by this "situation"
and I really feel the staff of Makiman dropped the ball in not addressing this issue.

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  1. Which Makiman location?

    1. Did you ask a staff member to say something? If not and nobody else in the restaurant asked, then I don't see how you can blame the staff for not saying something.

      1. The original comment has been removed
        1. Seems I am a magnet for loud, obnoxious people in restaurants. It is a difficult problem to deal with and depending on the establishment I will point out the situation to management. The hope is that they handle the situation with tact. I. in most cases ,will not approach this type situation personally. I don/t need a brew- ha-ha at dinner. A few times I have relocated which works sometimes depending on the room. I do wish restaurants would take it upon themselves to monitor this type thing. They usually do not, at least not here in Philadelphia. Not sure why.

          1. re: Bacchus101

            unfortunately, moving is not an option at Makiman, it is a very small restaurant with 1 room and there is no place to move to except out the door, which is where we will be staying, out the door

              1. re: jman1

                Oh thanks jman1...i knew I probably had it wrong. Even made a small effort to find the correct spelling, which also failed. Thank you!

                1. re: Bacchus101

                  Maybe you invented a new word? A brew ha ha could be a big fuss over beer. :)

                  1. re: truffles2

                    Yes, yes indeed that is exactly what I had in mind! Well not really. Good thinking truffles2 thanks for the save of face!

            1. makiman Northeast Philadelphia.
              I did not ask the staff to address the situation and I should have, but in my defense there were other patrons in the restaurant, who were visibly annoyed, too. I really still feel that someone who works in the restaurant should have addressed this issue.

              3 Replies
              1. re: buggysmom

                There is nothing that can be said to defend the restaurant's inaction. I do know that Makiman's original owners sold this location after they opened one in CC. Perhaps what you experienced was the inexperienced management of a relative newbies to the restaurant business. I am sorry you had such a bad time.

                1. re: cwdonald

                  we just moved back to Philadelphia after 6 years out of state. we went to Makiman almost every time we came back home to visit. we did not know that Makiman had been sold, the food quality was consistently good.. maybe the new owners need some experience, but common sense would dictate asking someone loud to at least lower the volume.

                2. re: buggysmom

                  I wonder if there was a manager on duty at all that night buggysmom. So many of the worst problems I've had in restaurants, etc have been when an inexperienced hand has been steering the ship. It sounds like everyone working there dropped the ball. I'm so tempted to make a post on General asking if hounds think it is the staff's duty to notice when patrons are visibly annoyed by something. And maybe actually do something without being specifically asked. Sounds like a staring contest where no one blinked and the customers lost the contest.
                  I wasn't there obviously but maybe the staff had no one to report to or the manager made it known that he or she was not to be disturbed. Doubt this post will put a dent in their Valentine's Day profits but at least you have alerted some hounds not to try to have a quiet romantic dinner there with their own true love.

                3. That sucks buggysmom. I have sometimes gotten the rest of my meal to go. How awful for you and everyone else suffering. Was there a great deal of alcohol involved? I might have tried to give one of the other members of the celebrating group what John would call the "puppy dog" eyes. Might be interesting to throw this up in General asking what others have done if they were dining with an obnoxious friend. I'm surprised one of her table mates didn't shush her. I guess they were oblivious.

                  5 Replies
                  1. re: givemecarbs

                    Ooh, now there is a topic. I do have friends (a couple) who tend to be annoying in restaurants. They love to drink a lot of wine (who doesn't?) and their volume increases as the night goes on - sometimes in competition with each other. Sometimes that volume is used to be overly critical of minor details of the restaurant or food. What do I do? Avoid nicer restaurants with them. Stick to dinners at home or noisy restaurant/bar places where they blend in. With some friends, a little goes a long way if you know what I mean.

                    1. re: truffles2

                      Sure do.Same with family. My friend took his mom to Lambertville Station for her birthday with a few other family members and she complained very loudly that the food was better at McDonald's. Now she may have been correct but there was not even any alcohol involved. /groan.

                      1. re: truffles2

                        My husband has a naturally loud voice and once you throw in some alcohol, it's ridiculously loud. That can get really embarrassing in a restaurants. Loud restaurants can drown out his volume but more quiet higher end restaurants make his voice just echo. I always try to tone it down by hushing him or saying "volume". Sometimes it works sometimes it doesn't but it's so annoying. No one has ever spoken to us but I definitely get lots of puppy dog looks!

                        1. re: AmblerGirl

                          i can't verify the alcohol in this lady, but the other patrons had more puppy dog looks to fill the Puppy Bowl.

                          1. re: AmblerGirl

                            My SO is like that, too. People around us usually seem pretty entertained (he is really funny), so I don't get embarrassed. I will say something to him if his language starts to get colorful. No one has ever spoken to us about it, either; but if they did, it wouldn't be an issue...although he may crack a parting joke at their expense...