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Jan 23, 2012 07:59 AM

Mad Mex-Never Again

We are not chain restaurant people. But, yesterday when my husband came home he said he was hungry and I was not in a cooking frame of mind. I suggested we give Mad Mex in Willow Grove a try after reading the review in a local publication. We were seated right away, but then waited 10 minutes before our server came to the table. We ordered the fire-roasted tomato chipotle salsa and the guacamole with chips. The chips were incredibly salty as was the salsa. I ordered the Patron margarita. It was average. At the same time, we ordered the grilled fish tacos and the carnets burrito.

An hour after ordering, our food had not arrived. We watched customers who were seated after us receive their meals and stopped the hostess and asked her to get the manager. Our server was no where around. The manager comes over, looking quite shabby sand wearing a stocking cap. I had to double check with him to be sure he was actually the manager. He offered no apology for the poor service and missing entrees. He just said he would "pick up our tab". So, we got up and left. It was a terrible experience.

This morning I went on their site to leave feedback and came across the nutritional information. That was eye opening!

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  1. You were so close to Cantina Feliz.

    2 Replies
    1. re: Boognish

      I know! We just had dinner at CF a week ago so........I will never stray again. Trust me!

      1. re: crazyspice all seriousness, that sounds like a terrible experience. There's a Mad Mex in West Philly that I used to frequent when I worked in the area. The food was uniformly bad, but the drinks were strong and cheap.

    2. I went a few weeks ago and had a very, very similar experience. Service was absolutely awful. Our waitress was nowhere to be found! We finally got the hostess to get us our check. And, the food was nothing to brag about. I agree, stay away!

      1. You are much more patient than I am. I would have walked out after a server didn't come over for 10 minutes, but, even if I did stay, I would not have waited an hour for my food to come.

        1 Reply
        1. re: mitchh

          Good points micthh. I was sipping on my margarita and watching the game. If not for that, I would have left much sooner!

        2. Glad you posted this. We drove by the other day and the thought popped in my head that we should try it. I think I must have seen the same local review. I will cross it off the list!

          1 Reply
          1. re: AmblerGirl

            Looks like we both struck out this past week!

          2. The original comment has been removed