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Jan 15, 2012 11:44 AM

All-Clad's lack of customer service - read this!

I just saw this on All-Clad's Facebook page. I'm really shocked at All-Clad's not standing behind their products. Totally not acceptable and worrisome to those of us who have quite a lot of it.!/pho...

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  1. The poster "Sandy Thorpe" specifically said she was using high heat to fry eggs. So direct from Emerilware website:

    "Use high heat only for boiling or reducing liquids"

    40 Replies
    1. re: pabboy

      This is a premium FRY pan. You should be able to cook at any heat you choose. We aren't taking about blasting the darn thing empty on a high BTU range for hours. We are talking about frying an EGG for heaven's sakes! It couldn't have been on high heat for long if she was making an egg. At the very least A-C should have offered her a greatly reduced price on a new one instead of admonishing her for cooking an egg at higher heat, and then spending money to send back her useless damaged one. That's NOT good customer service unless you never want that person as a customer again! I think what they did is disgusting!

      1. re: blondelle

        1) Emerilware is far from premium.
        2) That pan looks abused beyond normal use.
        3) You cannot cook at any heat you choose and hold Emerilware responsible for your actions especially when they have stated "Use high heat only for boiling or reducing liquids".

        1. re: pabboy


          To put it in high heat and low heat may be too simple. I think this pan may have suffered from extreme high temperature and many suddenly temperature cycles. This would have damaged a premium pan as well. Granted that you are correct that emerialware disc bottom is far from premium ($30?)

        2. re: blondelle

          "We aren't taking about blasting the darn thing empty on a high BTU range for hours. We are talking about frying an EGG for heaven's sakes"

          That is the part you don't know. How do you know it is only gently bought up to temperature at high heat. You are simply taking this person's words over All Clad words. It definitely does not look like that to me. If the pan is very weakly laminated (All Clad's fault), then it would have just separated like separated disc without all these bends and twist and explosion. You can tell when a car bumper falls off due to a bad installation job, and when a car bumper falls off because of a high speed collision. In one case, the bumper just fall off. In the other case, not so much.

          1. re: Chemicalkinetics

            Even if it was user error a company should at least make a good will gesture to the customer. They could have at least offered to replace the pan at a good discount or some other offer. The customer bought the product in good faith, was surprised and upset when it failed, then went through the trouble and expense of sending the product back, and what do they get what? The useless pieces back in the mail?!

            1. re: blondelle

              I am sure all customers bought their cookware in good faith. The problem with replacing the cookware or offering in discount is that it comes out from someone's else pocket. Nothing is free-free. Much like the GM and Chrysler bailout. The money came from somewhere. This is not to say they should or should not be bailed out, but the bailed out money is not free.

              It is another matter if the manufacturer is at fault, but I don't understand why a cookware company has to offer free replacement or discount if it is determined to be the customer's fault. I don't just send in my overground usuba back to Tojiro to ask for a new knife (Eiron! maybe you can send that knife to Tojiro and ask for a new one), nor can I just send my Honda Accord which got in an accident for a free car.

              Do we just assume we will get a free replacement or discount replacement when it is our own mistake? Or do we only expect that from All-Clad?

              "The useless pieces back in the mail? "

              So would it be better that All Clad does not send it back at all? In the case of Le Cresuet, it won't even bother sending you back the broken cookware. It will just toss it.

              1. re: Chemicalkinetics

                << why should they have to make a good will gesture? >>

       keep them as a customer? To avoid threads like this? Not everyone reading this agrees with you and there are plenty of people reading this thread who will now think twice about buying a piece of their cookware. They are absorbing the cost of sending back the piece. Is it too much to ask that they sell this customer a pan at their cost? What's the harm in that? It's win-win for the customer and for the company. All-Clad has high cost cookware. Customers need to feel the company stands behind their cookware. It's part of why people accept their high prices. It's supposed to be a lifetime investment.

                I'm sorry, but I think A-C could have handled this better. I'm not going to keep arguing this point. I have a right to my opinion.

                1. re: blondelle

                  First of all, I believe you quoted TeRReT's post in replying to me. Nevertheless, I agree with TeRReT, so I might well reply.

                  " keep them as a customer?"

                  To keep people who don't take responsibility as customers?

                  "Not everyone reading this agrees with you and there are plenty of people reading this thread who will now think twice about buying a piece of their cookware."

                  Based on the replies so far, I say significantly more people appear to side with All-Clad on this matter.

                  "Is it too much to ask that they sell this customer a pan at their cost? "

                  It is about the truth. If it is All Clad's fault, then All Clad should pay for everything. If it is the customer's fault, then it is not All Clad responsibility.

                  "It's win-win for the customer and for the company."

                  No, it is not.

                  "Customers need to feel the company stands behind their cookware."

                  Not when the customers are at fault. I am a customer and I certainly do not feel a company should stand behind my own fault.

                  "It's part of why people accept their high prices."

                  Emerilware is considered low price cookware. That is a $30 market price cookware, which is slightly higher than Walmart cookware, but much cheaper than Calphalon Triply cookware, Cuisinart MultiClad cookware, and of course much cheaper than the official All Clad cookware.

                  "It's supposed to be a lifetime investment."

                  Limited lifetime warranty, not Unlimited lifetime warranty.

                  "I have a right to my opinion."

                  Of course, you do. Why? Did someone tell you that you don't have the right? We are just voicing our opinions.

                  1. re: Chemicalkinetics

                    Chem, it is generally known that All-Clad makes Emerilware, but does Emerilware actually come with an All-Clad warranty?

                    1. re: GH1618

                      I am very sure all cookware have limited lifetime warranty. How extensive the warranty is different:

                      12. What is the Emerilware™ warranty?
                      "From date of purchase, All-Clad guarantees to repair or replace any item found defective in material, construction or workmanship under normal use and following care instructions. This excludes damage from misuse or abuse. Minor imperfections and slight color variations are normal."


                      1. re: Chemicalkinetics

                        Thanks, I found it. Also this:

                        "14.What would void my warranty?

                        If your Emerilware™ is used on high heat for an extended period of time.
                        If your Emerilware™ is left empty on a heated burner for an extended period of time, the metals may separate and cause extreme damage to your Emerilware.

                        ... "

                        It does not appear that they are hiding this problem.

                        1. re: GH1618

                          I bet that isn't listed as a selling point ;)

                          1. re: SanityRemoved

                            Any cladded cookware will separate at high temperature for extended time, just like any cast iron cookware will rust if left in water for extensive period of time.

                            There is nothing surprising here. To me this is like saying "Don't put a plastic bag over my head because I may suffocate". Really? What about putting it over a baby?


                            I also bet suffocation wasn't listed as a selling point on plastic bags too. ;)

                          2. re: GH1618

                            "It does not appear that they are hiding this problem"

                            I won't quiet call it a Emerilware problem. It is a characteristic of cladded cookware. If we have to call it a problem, then this is a problem for any cladded cookware. All of them will separate at high temperature. Now, not all of them will separate at the exact temperature. Some will be better, but eventually they all will separate.

                            Here from the official All Clad:

                            "18. What will void my All-Clad warranty?
                            • If your All-Clad is used on high heat for an extended period of time.

                            • If your All-Clad is left empty on a heated burner for an extended period of time, the metals may separate and cause extreme damage to your All-Clad."

                            To me it is like saying Lodge cast iron cookware will rust if you left in water for a few days. Is it a problem? Yeah, it is a problem, but it isn't a Lodge problem. It is a characteristic of all cast iron cookware.

                            Delamination of cladded cookware at extreme high temperature is a characteristic.

                    2. re: blondelle

                      Of course not everyone agrees with me, hence the rampant entitlement culture we have.

                      No one said you don't have a right to your opinion, as I do to mine.

                      1. re: blondelle

                        I agree that all-clad could have handled it better, they could have made a good will gesture and they could have given them a free pan, but i absolutely would not expect a goodwill gesture, and most definitely i wouldn't lynch them because they didn't give me free product. If a product breaks because I did not follow the manufacture's guidelines then under no circumstance should I feel entitled to a new product. There is no way product should be replaced because you broke it. I can't even comprehend this mentality. If a frying pan gets replaced because you put it on high heat when it says use medium heat then I want a new camera if i put my camera under water that says don't use underwater. I want a new blender when I put rocks in it when it says don't use with hard items. I want a knew knife when i ram the tip into frozen food and wrench it apart and break the tip when the knife says don't use in frozen food. I want a new laptop because I spilt my coke on it when it says don't use around liquids. Where does it end? If you use something incorrectly you're only entitled to learn from mistakes, don't ask for free product which would result in an increase in product cost for me to cover the cost of people that don't listen to instructions.

                        1. re: blondelle

                          Honestly, wouldn't it make better sense to read the numerous reviews and learn that this is a common problem with Emerilware *before* buying it rather than retaliate due to one's own failure to use it as directed?

                      2. re: blondelle

                        why should they have to make a good will gesture? the pan was sold to her in good faith she'd read the instructions and use it according to the specifications, if she repeatedly used it incorrectly, why should the manufacturer have to replace it or sell a new pan at discount? Where would it end? People would send in pans left right and centre if you could get a new pan because you damaged it. They went through the same effort to look at the pan and send it back to her, just because she mailed a pan doesn't mean she automatically gets a new one. I don't understand the sense of entitlement at all.

                        1. re: TeRReT

                          Entitlement is the perfect description.

                        2. re: blondelle

                          "Even if it was user error a company should at least make a good will gesture to the customer. They could have at least offered to replace the pan at a good discount or some other offer."

                          I completely disagree, the only one responsible in cases of accident or abuse ( and abuse it was seems to be the cause here) is the consumer.

                          1. re: blondelle

                            No company is compelled to make a goodwill gesture in the face of user error and abuse of their product. Some do, but that's what makes it 'goodwill'.

                            1. re: ricepad

                              Meaning "optional" at the company's discretion.

                          2. re: Chemicalkinetics

                            From the discolouration on that pan and the interior of the other one they HAVE been subjected to repeated high heat in excess of 450f , they are harvest colour for gods sake

                            1. re: Dave5440

                              Hey Dave,

                              I was waiting for you to weight in since you work with metals. There is no doubt it has been excess 450 F, but I bet even much more than that. My gut feeling is that it takes more than 450 F to delaminate the cookware.

                              1. re: Chemicalkinetics

                                To get a harvest colour being in a 450 oven wouldn't do it but if you leave it on a high burner it will, My guess it has been left empty at high heat for at repeatedly to delaminate like that. Quick story , I have one pot that just delaminated (Lagostina Vienna) the pot is 21yrs old 3 or 5 ply. 13 yrs ago one of my wifes friends turned a burner on under it assuming someone had put water in it(lid was on), for hotdogs at a kids B-day party it was on high for 30min before I saw the burner glowing red under it from the other room, knowing if there was water in it , it wouldn't glow. I took it off and filled it with hot water let it calm down refilled with cold and carried on, 13 yrs later and 2 to 3 times use a week (at least) a corner lifted. Granted this was a 150$ pot but I wouldn't have returned it if it delaminated then, as it was misused.

                                1. re: Chemicalkinetics

                                  I also can't fathom why the OP (besides this whole thing being almost pointless) would link to a FB page where she posted with her real name.

                                  And for some stupid reason the pics showed up again and I can't delete them

                                  1. re: Dave5440

                                    Hey, you are a smart one. I didn't notice it unless you bought it up.

                                    My position is that if this is a manufacturer mistaken, then All Clad should definitely pay for the pan and more, but if this is a customer's error, then All Clad has no responsibility in this. I would have said the same thing has this been DeBuyer, Tramontina, or some no name companies.

                                    1. re: Chemicalkinetics

                                      While I agree with that, in my opinion that is customer error, she should own up to it and shut up. I'd be embarassed to bring that to a public forum when I'm clearly in the wrong, good thing this is a friendly site

                                      1. re: Chemicalkinetics

                                        Do you have any idea how they laminate these things together?

                                        1. re: Dave5440

                                          You probably know more than me. My understanding is that disk bottom layers are welded together using (most common) brazing. So it is possible what these people saw is not molten aluminum but molten brazing powder. Molten aluminum is a bit crazy. You can scroll down to the "Base Attachment" section.


                                          For fully cladded cookware, I believe the cladding is done different, but that is another topic.

                                          1. re: Chemicalkinetics

                                            From the look of mine it's not common brazing(at least brazing as I know it) but I'll give silver solder a try

                                            1. re: Dave5440

                                              ......... you are trying to put it back together? Man, you are good.

                                              1. re: Chemicalkinetics

                                                I sure am,,nothing to lose in trying 21yrs it doesn't owe me anything, a worst case the bottom protector disc comes completely off, exposing the copper

                                  2. re: Dave5440

                                    The same light source that is causing the supposed discoloration on both pans is also visible on the stove top. There is some substance, most likely burned on oil, above the disk.

                                    1. re: SanityRemoved

                                      How do you get burned on oil on the outside of the pan? I still think it's been overheated

                                      1. re: Dave5440

                                        Splatter from an adjoining skillet; failure to clean; failure to pay attention; failure...

                                        1. re: dcrb

                                          failure to clean; failure to pay attention; failure...

                                          Yup failure!!

                                2. re: blondelle

                                  My premium cookware, stainless with a copper center, says not to use on very high heat, too. It overheats if I do, gets more than plenty hot without it. If you don't follow manufacturer's directions, you can't hold them responsible for the results.

                                  OTOH, there are quite a few such complaints about separation with Emerilware, something that came up on another thread recently. In that case, I would expect the company to have a formal program of compensation...

                                  1. re: blondelle

                                    Ya, I don't see Emerilware as premium at all.

                                3. The person used more than high heat. The problem is not really about what heat setting was used, but rather what temperature was bought to the pan. You can use high heat with water in a pan because the water buffers the temperature range. On the other hand, medium-high heat on an empty pan is more damaging.

                                  Any cladded cookware will be damaged at high temperature. Looking at the photo, this pan has been repeatedly abused at very high temperature in the past.

                                  She probably didn't do anything wrong the very last time, but the pan finally gave away through the past damages.

                                  Even if the pan is badly construction with poor lamination, the lamination would only separated at low temperatures, it won't "exploded" like this. It must have gone through very high temperature and very rapid temperature change to cause the stress seen here.

                                  1. Definitely poor customer relations. There is no benefit to intentionally destroying a pan. The customer wanted a replacement and what she received was a poor excuse.

                                    The bottom line is that lost sales will be far greater than the cost of the pan.

                                    1. A couple of thoughts upon a second more detailed look.

                                      The upper portion of the pan appears to be discolored from heat but I don't believe this is the case, I believe we are seeing a lighting reflection.

                                      A tell tale sign of extreme high heat would be a deformation of the handle rivets. The handle appears to be tight with no deformation of the rivets.

                                      Could the lamination that covers the aluminum disk have been faulty and resulted in liquids to enter the base and upon heating caused enough pressure to pop the lamination from the disk.

                                      I'm really surprised they sent this back to the customer as most engineering departments would want to try and replicate the failure. It really sounds like a cursory look was given to this pan versus an in depth examination.

                                      14 Replies
                                      1. re: SanityRemoved

                                        "A tell tale sign of extreme high heat would be a deformation of the handle rivets. The handle appears to be tight with no deformation of the rivets."

                                        Not at all, consider this is a disc bottom cookware. Only the bottom has aluminum and copper, the side is just stainless steel. The heat will travel very slow from the base to the side and to the handle.

                                        "Could the lamination that covers the aluminum disk have been faulty and resulted in liquids to enter the base and upon heating caused enough pressure to pop the lamination from the disk."

                                        You are talking about liquid-gas expansion. If there is enough of a space for the liquid to go in, then there will also be enough of space for the gas to escape -- unless for some reasons the gap was opened for the liquid to go in and then somehow the gap got sealed. It is easier for gas to move through a hole than for liquid. Air tight seal is tighter than liquid tight seal., so I find this possible, but very unlikely.

                                        I am not surprise that they send this back. I deal with instrumental companies. They only keep the instruments if they think they do not understand what happen. Only then they want to replicate the problem to understand it. If they know what happen, then they never keep the broken parts to study. They either toss them for me or they send them back to me.

                                        1. re: Chemicalkinetics

                                          The photo seems to me to be consistent with explosive separation, as described. Could it be that water was trapped inside the pan during manufacture? That would be a manufacturing defect. The possible defect and the handling of it by All-Clad won't deter me from buying AC again, however. My understanding is that Emerilware is made in China, and I don't buy Emerilware.

                                          1. re: GH1618

                                            "Could it be that water was trapped inside the pan during manufacture?"

                                            Yeah, that is the only possibility. I don't think it is possible that there is a hole and that liquid later enter. If that was the case, the gas can also escape. So that explanation cannot be true.

                                            Nevertheless, I am not entirely sure of your theory. It is more possible, but I am just not sure how like is this.

                                            1. re: Chemicalkinetics

                                              All-Clad is well aware of the problems with this cookware which makes their behavior even more deplorable. People have been seriously injured using it. Scroll down.


                                              1. re: blondelle

                                                Which one do you want me to read? A lot of them have nothing to do with this. Some about foods stick to the pan, some about cleaning with Bar Keeper's Friend. In the case that it is All Clad's fault., then All Clad should definitely pay for the cookware and more to compensate the trouble, but that is not what I am talking about.

                                                What I said (and I believe many others as well) is that if it is this customer's fault, then All Clad has no responsibility to pay anything.

                                                1. re: Chemicalkinetics

                                                  Read the ones where the bottom dropped out or it exploded and people were badly burned. Surely you must have seen those. Let me help.

                                                  << I just want everyone to be aware of this. We have enjoyed having our Emerilware -- until yesterday. I had a beef brisket simmering in the small Dutch oven all day. I brought it to a boil, then turned the heat down and covered it with the lid. Throughout the day, I kept looking through the glass lip, and wondering why there were not even tiny bubbles around the edges of the pot to indicate it was simmering. I kept it, though, on a low #2 setting on my electric stove. My husband came in in early and was going to add the vegetables to the pot. He picked up a regular eating fork, took the lid off, the fork hit the hot water -- it foamed and exploded!

                                                  HOT water went everywhere, including down the front of my husband's chest and on his hands and wrists. He turned and got cold water running on his burned parts immediately, but was trembling so badly from the pain. I was afraid he would go into shock so called 911. We were doing the right thing, and kept ice on the burned parts the rest of the evening. He took medicine for the pain, and put aloe vera on it at bedtime. He was fortunate to not be blistered this morning. I hope it continues that way. I'm just thankful it didn't hit his face and eyes. But now my friends and I are afraid to stick a fork in a potato in a pot of hot water (it was not visibly boiling by the way, like a microwave oven -- that's the part that bothers me, too --- no visible signs of how hot this pan was.) I am now scared to death to use these pans again! I've been trembling all day. I cannot not help but wonder what chemical or physical reaction occurred ... I've been sticking metal utencils in hot pots for years!!! I just want to get the word out to everyone to be careful! >>

                                                  << The pan melted. Molten aluminum burned me, the floor and a rug. Very dangerous. Very expensive to fix.

                                                  Replace burner, floor tiles, rug. burns on my legs and feet >>

                                                  << Emerilware with All-Clad Metalcrafters. Had two separate stock pots explode from the bottom spewing molten aluminum. The first must have occurred when in use by a family member. I didn't find it until I went looking after the second. The second occurred just shortly after I put a pot with water onto boil. I was standing right next to it when it occurred, first a popping, smoke, and molten aluminum on my range and my clothes. Fortunately, I was not burned. However, my family or my pets could have been potentionally harmed had anyone been standing next to me. The burner on the electric range. The bottom of the pot reflected an explosion. The burner reflected an implosion.

                                                  All-Clad denied any defect in the product line and blamed it on my range burner...what about the folks who have gas or smoothtop? This product poses an extreme danger to anyone using it. Time is not on your side, folks. STOP USING IT. I loathe having to destroy a gorgeous set of cookware I had owned for just a few months, but I won't take the risk and even donate it. I plan to destroy them. By the way, All-Clad kept the damaged cookware...never returned it, but I have pictures! I urge everyone who has had these problems to contact the US Consumer Product Safety Commission and lodge a Consumer Product Incident Report. This cookware MUST be removed from the market.

                                                  Out the cost of the cookware, some $250 and destroyed the burner and the plug-in unit, which will run close to $100 to repair on my own, more if I contract out the repair. >>

                                                  << I have purchased and daily used 3 Emeril fry pans for perhaps 10 years, while I was still employed. The food always sticks, they are difficult to clean and the black coating continuously rubs off on a paper towel leaving the interior of the pan an ugly looking mess. But because I'm now retired and regret the replacement cost I continued to use until 11/19/08. I was stir-frying onions for a couple of minutes and a 50 cent-size piece of metal blew out of the center of the pan showering the area with moulton metal sparks which burned holes in my rug and nearly burned me. I was deeply shaken. >>

                                                  << We have had our Emirilware for about 3 years. Recently we have observed them heating unevenly in the bottom. Then, today, we barely averted a disaster. My husband was boiling water on the stove on medium heat. Once the water started to simmer, he was moving the pot over to the sink when the bottom half of the pot turned to liquid. As he extended the pot to the sink so the liquid would fall into the sink, the molten liquid hit the porcelain on the sink. As a result of the heat of the melted metal, our sink was shattered and there are holes in the counter top.

                                                  We will have to replace our sink, our counter top and the tile on the floor. The sink is shattered, the counter top had a hole burned into it, and the tile was burned from the molten metal. My husband's shoes were burned, and we will have to replace the cookware. >>

                                                  Still the customer's fault? There are serious safety issues with these pots. Pots shouldn't melt, explode or come apart during normal cooking. I'm sorry there's no bold option to highlight parts of the text. After reading these maybe there are legal issues why All-Clad didn't replace the pan but their customers are definitely due some sort of compensation when these pots fail. These pots should be recalled and their customers compensated for their cost! I'm surprised A-C hasn't done that with the danger it's customers are being exposed to. Maybe there's legal action pending. Read the rest!

                                                  1. re: blondelle

                                                    molten aluminum on my range and my clothes
                                                    I call pure BS on that , melting point is 1220 F , if they got it that hot , it's still their fault

                                                    1. re: blondelle

                                                      Don't believe everything you read.

                                                      1. re: blondelle

                                                        "He picked up a regular eating fork, took the lid off, the fork hit the hot water -- it foamed and exploded!"

                                                        The first case you cited is completely unrelated this post. What this person has experienced is called superheated liquid. A high school student would know this and won't have posted the complaint in the first place. Frankly, it is not All Clad's fault. It is the user's fault. Can you explain to me why a cookware company is responsible for the user of superheating? I had intentionally performed superheating in Pyrex labware when I was younger. Could I sue Pyrex for the fact that I superheated water. This is ridiculous. This complaint perfectly illustrates the fact that people complain about their own mistakes. Classic example. It actually supports a point I made earlier. Watch the following video to see sueprheated water exploded with a fork touching it (just like the above complaint)


                                                        The other complaints are better, but still shocking to believe. These people said they were melting aluminum (molten aluminum). If these are true.... these beg the question, why are they heating the pan up to 1000 oC?! (1200 oF) -- the melting temperature of aluminum.

                                                        I cannot comment all of the complaints as I need to know a bit more to know for sure who is at fault, but I am absolutely confident that the first case you cited is the user's fault.

                                                        1. re: blondelle

                                                          Emerilware is pretty shoddily made. I have an Emeril teapot and the metal handle is only connected by a plastic piece glued to the pot. I found this out because the plastic square came unglued and popped out, dislocating one end of the handle while I was pouring boiling water. I complained to All Clad and they sent me an RMA but I never sent it back. After that, I would never buy another Emeril product. I'm very surprised at All Clad as I have seen them replace a pot in their regular line for a scratch!

                                                      2. re: blondelle

                                                        I think it is buyer beware when it comes to lifetime warranties and warranties in general especially when essentially wide ranging terms are used e.g. low and medium heat.

                                                        I wonder how many have been successful in having items replaced or if the high heat response is often used.

                                                      3. re: Chemicalkinetics

                                                        Perhaps merely trapped air would do it then, if the heat were high enough.

                                                        1. re: GH1618

                                                          Gas expansion alone is very minor in comparison. Liquid-air (phase change) expansion is much greater.

                                                          1. re: Chemicalkinetics

                                                            How about this:

                                                            "Thermite Reactions

                                                            Aluminum readily extracts oxygen from other metal oxides to form aluminum oxide with the simultaneous release of large amounts of heat (enough heat to melt the products of the reaction). For example, the reaction of aluminum with ferric oxide to produce liquid aluminum oxide and liquid iron produces temperatures approaching 3000°C (5400°F). This reaction, referred to as the "thermite reaction," has been used to weld large masses of iron and steel; when enclosed in a metal cylinder and ignited by a ribbon of magnesium has been used in incendiary bombs; and, with ammonium perchlorate added as an oxidizer, has provided the thrust for the space shuttle booster rockets."


                                                2. It's pretty clear from the remarks of the person with the failed pan that she doesn't know how to fry an egg. I don't expect she knows how to use a pan, either.