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Dec 26, 2011 01:18 PM

R&G Lounge reservation policy

My parents made a reservation at R&G for Tuesday at 5:30pm. They paid $100 deposit but due to about half of the relatives canceling they decided to cancel the dinner. They contacted the restaurant with over 30 hours notice but R&G is refusing to refund the money. Is that legal?

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    1. What does their web site state?

      If you have trouble, I'd tell them to put a hold on their credit card ASAP, or tell the credit card company you challenge the billing.

      4 Replies
      1. re: ML8000

        As the owner of a very small, non-food related business, I ask what is the point of a "deposit " that is refundable? ("What's the point of a doomsday device if it's a secret?"). It insures the establishment against loss from needlessly turning away another,presumably large, banquet. That said, there should be some understood policy concerning cancellation... never? 72 hrs? What was the contract?

        1. re: little big al

          I don't know the policy at R&G (that's why I asked) but I've never had them take a deposit from me or any of my family. That's why I mention cancelling.

          Best "deposit" policy I ever encountered was Manresa. They take your credit card info and if you don't cancel in time they charge you...but issue you a gift certificate for that amount.

          1. re: ML8000

            R&G doesn't take a deposit for merely making a reservation, but it does require a $100 deposit for banquets. I don't recall if the deposit is refundable if you cancel, since I've never done that.

            1. re: sfbing

              I or my family have booked banquets, 10 people in the regular part of the restaurant, but it never required a deposit. If it's a multi-table deal and/or one of the rooms, I can understand the deposit but that's a bit different. For a room or multi-table, $100 bucks would be cheap.

      2. Sorry, but I find it unreal that anyone would pay a $100 deposit to eat at R&G Lounge.

        1. It's perfectly legal that you're charged a fee when you don't show up for your doctor's appointment, what's the difference? We're all adults, and therefore we have to be cognizant that our actions can greatly affect others, particularly small businesses. Reservations (particularly for a large party) that fail to show can cause a restaurant to lose 10-20% of their business for the night, perhaps more, depending. I would take this as a lesson to plan events better, so that this doesn't happen to you again.

          1. Just show up with half of your relatives. R&G can't make you order certain amount of food. That said, I'm really sorry to hear that R&G would pull something like that to your parents.

            I promise my family I would never step in to R&G after my parents left a 17% tip only to have the waiter come back to them demanding a 20% tip. We all laughed and walked out - never again.

            1 Reply
            1. re: theSauce

              Pull something like what? We still don't know what the actual circumstances are. As noted, the whole point of a deposit is that it protects the business from loss in the event of a cancellation. From what other people have said, the $100 deposit at R&G is for a room/banquet situation, and R&G has a right to compensation if they turned away other bookings during a high-demand time like the holidays.

              If the parents didn't ascertain what the actual terms of the agreement were before putting down a deposit, that's their fault. I wouldn't put down $100 deposit without knowing under which circumstances I would or wouldn't get it back. I certainly wouldn't go on the internet and ask the general public what a business' cancellation policy is!

              All that said, it's in the best interests of the restaurant (or any business) to make the customer happy. Unhappy customers trashing your business on the internet costs more than $100!