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Dec 22, 2011 11:05 AM

Trading in liquor at the SAQ?

I received a few bottles as holiday gifts this past week that aren't of much interest and a friend told me that I could bring them back to the SAQ for refund or exchange. Is it true that they'll take back any bottles sold at outlets in Quebec? I have a handful of wines and liquors that I'd like to bring in and maybe trade for a few bottles of Bollinger or Veuve Brut for NYE; does it really work this way?

PS - does it matter if it's a vintage not listed on the SAQ website? I have some bottle of LFNG Portfolio (???) that I want to dump but I can't find it on the SAQ site for a price check. It looks like an Ontario wine.
(Edit: Just found the 2008 and it's selling for $52.25 - I have a 2009 bottle so I hope they'll take it back!)

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  1. From the horse's mouth:

    "Refund policy

    You bought the wrong item by mistake, or perhaps you had the misfortune of buying a defective product?

    The Société des alcools du Québec's returns policy allows you to exchange a defective product or obtain a refund at any SAQ outlet whether the item was purchased at an SAQ outlet or grocery store in Quebec. The only restriction is that the bottle must be returned at least three-quarters full and it must have been purchased within the previous twelve months.

    As long as the bottle has not been opened, any product purchased by mistake can be returned to the SAQ outlet of your choice and exchanged for another product or for a refund. However, the product must have been purchased at an SAQ outlet or at an agency, and it must be returned with a proof of purchase within 30 days."

    1. if the wine was not sold at the SAQ, they will not exchange/refund it.

      1. Thanks, that's great!

        I had no idea that you could return sealed bottles without a receipt, this will save me a fortune on New Year's stock!

        4 Replies
        1. re: OliverB

          re-read it. It says refunds without a receipt only for defective products. Otherwise, proof of purchase required.

          1. re: C70

            Well I'm not looking for a refund, just an exchange so I'll give it a shot and see what happens. My friend insists that they'll take them. I'll report back tonight.

            1. re: OliverB

              From the exerp, you will need a proof of purchase whether you want a exchange or a refund.

              You can still try though, you have nothing to lose.

              Worse comes to worse... you could always pass it off at a gift exchange or something ;-)

              1. re: SourberryLily

                No you do not need a receipt for an exchange. I have done it numerous times without a receipt. They ask for your phone number and that's about it.

        2. No receipt necessary and I went to two different locations for exchanges to find everything I wanted. It was the easiest thing and seemed routine for the cashiers; a telephone number was all that was necessary. Saved almost $300 stocking up for New Years!