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Having problem logging in

u
uwsister Dec 16, 2011 12:30 PM

I've been having a real problem logging in. Been happening past few days. When I click "Log In" the wheel will simply spin, spin, spin - or the pop-up disappears but I'm still not logged in. I keep trying to log in, hit refresh, do that about five times and I'm finally logged in, but I haven't figured out what the problem is. I use FireFox. Is it Chowhound or is it on my end? It's never happened to me before.

  1. Engineering Dec 16, 2011 12:53 PM

    It's Chowhound, unfortunately. To make a long story short, your login is most likely going through correctly, even though the spinner never stops. When this happens, the best workaround at the moment is to wait a few moments and then to hard refresh using ctrl + shift + r (or command + shift + r on a mac).

    We are looking into solutions to this problem, and thank you for your patience while we track down the cause.

    2 Replies
    1. re: Engineering
      OCEllen Dec 16, 2011 12:59 PM

      Yes, I've also had this problem and I use firefox, too. Have found that sometimes refresh works.

      1. re: Engineering
        u
        uwsister Dec 16, 2011 06:46 PM

        OK, thanks for the quick response.

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