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Dec 6, 2011 01:22 PM
Discussion

NXR Stove is great unless it breaks down

We purchased an NXR Stove a 13 months ago and have been very happy with its performance for the price until now. We had a problem where our oven was intermittently heating up (as luck would have it, right before Thanksgiving). Fortunately, our problem was with an igniter switch which could be resolved by using a generic part. However, what we've discovered during this process is that there is NO parts distributor in the U.S. that can provide an actual NXR part.

Believe it or not, 3 years after they've been selling their product in the U.S., there is still no distributor in the U.S. for their parts. Bottom line, this would be a fabulous value except for the fact that parts availability is very unreliable. If you have a problem that needs to be resolved with an actual NXR part, it has to come from China. And you may be waiting 10 days or you may be waiting months... there is no telling. For this reason, I wouldn't recommend it.

The US rep ADCO requests parts and they get little or no reply. Some customers have been waiting months for parts and are basically without a range while they wait. If I were you, I'd wait to buy an NXR until they have a warehouse of parts in the U.S.

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  1. Any updates on the NXR parts situation?

    1. Apparently they've addressed this. Our burner went out just before Thanksgiving and we were able to have it replaced by our local appliance repair. Overall, we're happy with the range. It's been very good for the price.

      1 Reply
      1. re: robrien26

        Dvorson's now stocks parts that may be needed for "wear and tear" replacements. I discovered this last month when I needed to replace one of the halogen bulbs for the oven lights in my NXR. (Great service, btw; the replacement turned up in the mail in four business days with Christmas in the middle).

        There are some other considerations, and I will expand on what Robrien just said.

        First thing to me is that the NXR is such a basic, simple design where there is not much to go wrong. Of course, much as you will eventually replace spark plugs and filters on your car, you will eventually need to replace on any gas stove some of the stove-top burner ignitors, an oven-burner glowbar, an oven door gasket and maybe the oven thermostat/probe or the ignitor/re-ignitor control module.

        For those items, Dvorson's carries OEM parts, but you may be able to go elsewhere to source generic and OEM replacements. Robrien's citiation of the oven glow-bar is an example. The part is one used by other makers including GE, Whirlpool and Brown Stoveworks (a/k/a "Five Star.") There's a thread on gardenweb.com titled "If susan fixed her nxr oven ignitor u can 2" --- see,

        http://ths.gardenweb.com/forums/load/...

        It shows the maker and replacement part number and photos of how easily this is done.

        Another recent gardenweb thread discussed replacing the electronic ignitor/re-ignitor module for the stove top burners. You can get an NXR branded replacement from Dvorson's for $136. However, that same Tytronics module was also used by Viking on its stoves. OEM replacements can be had from Amazon (and maybe your local parts-supply warehouse) for $40 and less.

        Dvorson's higher price for the NXR "branded" OEM unit may reflect Australia-based Tyrtronic's recent sale of its module business to a German corporation, E.G.O. Hightech, which apparently is now the supplier to Hyxion for the NXR. The lower Amazon prices may reflect somebody's having bought up old stock of the Tytronics branded parts.

        Frankly, I would be surprised if NXR/Duro ever stocked much in the way of parts. The company seems to be basically an importer. The ranges are actually assembled in China by Hyxion Metal Fabricators, a Chinese corporation. I say "assembled" because Hyxion only fabricates the stainless steel framing and casing but the other components -- burners, ignitors, etc. -- are sourced from well-established component makers from elsewhere. (For example, Germany's Isphording for the stovetop burners, New England's St. Gobain Co. for the oven burners and thremostat, Tytronics for the ignitor module, etc.) These same parts are also supplied to other stove makers including (as noted above) Viking, Wolf, DCS, GE, etc.

        That factor can make it easy for reasonably confident DIY-ers and local appliance repair people to fix something that wears out on an NXR.

        Warranty service can be a different matter. Gardenweb postings on NXR warranty service have been mixed -- sometimes good, sometimes terrible, sometimes very slow in either event, sometimes perfectly fine. There have been similar ranges of postings for other small-brand ranges such as Blue Star/Prize-Painter which otherwise often seems to have something of a fanboy-cult following on gardenweb's appliances forum. I mention this not to excuse NXR nor to slam Blue Star but, rather, to point to a reality that has to be factored into buying any small-market share (or "boutique") appliance brand: the reality is that small company size often means that warranty service can be problematic for at least some customers.

        My solution for this apparent uncertainty was two-fold. First, for post-warranty matters, the stove's design seemed simple enough for DIYing any post-warranty maintainence and part replacements.

        Second, because I live far from any place that carries NXR ranges, I bought my range through Costco.com. This was also because of because of Costco's no-questions, full-refund, absolute satsifaction guarantee. If my NXR had shown-up with shipping damage or out-of-the-box product defects, it would have gone back for a full refund rather than deal with warranty repairs. (There's a current thread on gardenweb where somebody swapped out a defective NXR for a new one.) Actually, Costco's guarantee is such that I could have taken my stove back after a couple of months if I just plain didn't like it, never mind the presence or absence of warranty issues. If I lived close to another vendor, I might have chosen differently.

        1. We installed ours today and had the clicking problem. The installation manual said the polarity was probably reversed. We had two gas stoves previously in that location so we had our doubts. My husband switched the wires in the outlet behind the stove. It worked! I guess that my first two stoves weren't sophisticated enough to need correct polarity.

          1. Yes, I have the 48" NXR and have had serious issues with it. Out of the box, the griddle did not work nor did the side oven. After weeks of waiting and terrible customer service someone did finally come out, completely dismantle the range and repaired it. It may seem petty, but the finish work on the front panel was also of very poor quality so I also had them replace that. The griddle now works but heats so unevenly that I don't bother using it. Now the broiler has burned up and it is out of warranty. I shudder to think what that's going to cost me. Bottom line, it's the least expensive 48" commercial style range on the market for a reason. It's made in China and it shows. (read cheap knock-off)

            5 Replies
            1. re: dmcilvaine

              Hi DMC-
              sorry to hear about your issues with your range. If this was bought at Costco have you considered returning it?

              1. re: jnk

                I did buy it from Costco but since it has been eighteen months since I bought it, I don't think they will honor any sort of warranty. Now that you mention it, though, it wouldn't hurt to at least see if they are willing to help out. Thank you for the advice.

                1. re: dmcilvaine

                  Believe me, they will honor it. I brought back a patio table and chairs after three years because the slate top was failing. When we were looking for a new range, we saw the NXR at Costco and it looked great. After doing some research We decided to go with the BlueStar but in the process when we were still considering the NXR, the folks at Costco told me not to worry about purchasing the range from them, they said that there is a money back guarantee on anything you buy from them with some restrictions when it came to computers and televisions. We shop at Costco in NJ. I woulds definitely go to them with any and all info you have and my bet is that the biggest problem you'll have is schlepping it back to them. Best of luck.

                  1. re: jnk

                    Wow, that gives me a little hope, thank you so much! I will definitely follow up on this, and you are right this range weighs in at about 500#, so schlepping back will be a challenge. How has the BlueStar been for you?

                    1. re: dmcilvaine

                      I've been very happy with it. It's very basic with just 3 bits of electronics, the ignition, the light and the convection fan. There's no clock/timer or any special circuit boards. I like the ability to use a wok on the 24,000 btu burners by taking out the center grid of the burner, and I like the high temp searing of the broiler. As with anything else there are pros and cons to this range. The knobs have a tendency to get hot when the oven has been on for a length of time. You should take a look at http://www.gardenweb.com/gardenweb/qu...