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NXR Stove is great unless it breaks down

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We purchased an NXR Stove a 13 months ago and have been very happy with its performance for the price until now. We had a problem where our oven was intermittently heating up (as luck would have it, right before Thanksgiving). Fortunately, our problem was with an igniter switch which could be resolved by using a generic part. However, what we've discovered during this process is that there is NO parts distributor in the U.S. that can provide an actual NXR part.

Believe it or not, 3 years after they've been selling their product in the U.S., there is still no distributor in the U.S. for their parts. Bottom line, this would be a fabulous value except for the fact that parts availability is very unreliable. If you have a problem that needs to be resolved with an actual NXR part, it has to come from China. And you may be waiting 10 days or you may be waiting months... there is no telling. For this reason, I wouldn't recommend it.

The US rep ADCO requests parts and they get little or no reply. Some customers have been waiting months for parts and are basically without a range while they wait. If I were you, I'd wait to buy an NXR until they have a warehouse of parts in the U.S.

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  1. Any updates on the NXR parts situation?

    1. Apparently they've addressed this. Our burner went out just before Thanksgiving and we were able to have it replaced by our local appliance repair. Overall, we're happy with the range. It's been very good for the price.

      1 Reply
      1. re: robrien26

        Dvorson's now stocks parts that may be needed for "wear and tear" replacements. I discovered this last month when I needed to replace one of the halogen bulbs for the oven lights in my NXR. (Great service, btw; the replacement turned up in the mail in four business days with Christmas in the middle).

        There are some other considerations, and I will expand on what Robrien just said.

        First thing to me is that the NXR is such a basic, simple design where there is not much to go wrong. Of course, much as you will eventually replace spark plugs and filters on your car, you will eventually need to replace on any gas stove some of the stove-top burner ignitors, an oven-burner glowbar, an oven door gasket and maybe the oven thermostat/probe or the ignitor/re-ignitor control module.

        For those items, Dvorson's carries OEM parts, but you may be able to go elsewhere to source generic and OEM replacements. Robrien's citiation of the oven glow-bar is an example. The part is one used by other makers including GE, Whirlpool and Brown Stoveworks (a/k/a "Five Star.") There's a thread on gardenweb.com titled "If susan fixed her nxr oven ignitor u can 2" --- see,

        http://ths.gardenweb.com/forums/load/...

        It shows the maker and replacement part number and photos of how easily this is done.

        Another recent gardenweb thread discussed replacing the electronic ignitor/re-ignitor module for the stove top burners. You can get an NXR branded replacement from Dvorson's for $136. However, that same Tytronics module was also used by Viking on its stoves. OEM replacements can be had from Amazon (and maybe your local parts-supply warehouse) for $40 and less.

        Dvorson's higher price for the NXR "branded" OEM unit may reflect Australia-based Tyrtronic's recent sale of its module business to a German corporation, E.G.O. Hightech, which apparently is now the supplier to Hyxion for the NXR. The lower Amazon prices may reflect somebody's having bought up old stock of the Tytronics branded parts.

        Frankly, I would be surprised if NXR/Duro ever stocked much in the way of parts. The company seems to be basically an importer. The ranges are actually assembled in China by Hyxion Metal Fabricators, a Chinese corporation. I say "assembled" because Hyxion only fabricates the stainless steel framing and casing but the other components -- burners, ignitors, etc. -- are sourced from well-established component makers from elsewhere. (For example, Germany's Isphording for the stovetop burners, New England's St. Gobain Co. for the oven burners and thremostat, Tytronics for the ignitor module, etc.) These same parts are also supplied to other stove makers including (as noted above) Viking, Wolf, DCS, GE, etc.

        That factor can make it easy for reasonably confident DIY-ers and local appliance repair people to fix something that wears out on an NXR.

        Warranty service can be a different matter. Gardenweb postings on NXR warranty service have been mixed -- sometimes good, sometimes terrible, sometimes very slow in either event, sometimes perfectly fine. There have been similar ranges of postings for other small-brand ranges such as Blue Star/Prize-Painter which otherwise often seems to have something of a fanboy-cult following on gardenweb's appliances forum. I mention this not to excuse NXR nor to slam Blue Star but, rather, to point to a reality that has to be factored into buying any small-market share (or "boutique") appliance brand: the reality is that small company size often means that warranty service can be problematic for at least some customers.

        My solution for this apparent uncertainty was two-fold. First, for post-warranty matters, the stove's design seemed simple enough for DIYing any post-warranty maintainence and part replacements.

        Second, because I live far from any place that carries NXR ranges, I bought my range through Costco.com. This was also because of because of Costco's no-questions, full-refund, absolute satsifaction guarantee. If my NXR had shown-up with shipping damage or out-of-the-box product defects, it would have gone back for a full refund rather than deal with warranty repairs. (There's a current thread on gardenweb where somebody swapped out a defective NXR for a new one.) Actually, Costco's guarantee is such that I could have taken my stove back after a couple of months if I just plain didn't like it, never mind the presence or absence of warranty issues. If I lived close to another vendor, I might have chosen differently.