Calcutta Grill in Newcastle
Had a dinner there on a recent Saturday night and came away shocked. Had lunch there several times before with generally satisfactory results. But the dinner was something else. We had a remarkably inept and obviously untrained waiter who brought the appetizers and main courses at the same time. When told that this timing wasn't good and that the entrees needed to be removed, he replied "I can take them away but they'll just sit under a heat lamp and dry out". And they did.There were many other difficulties too, despite a nearly empty restaurant. A later chat with the manager showed why: her attitude was worse than the waiter's, as difficult as that was. Further reflection by the very dining-wise group I dined with confirmed a unanimous opinion: the most atrociously bad service we ever had at a restaurant. It's still hard for me to believe. Diners beware!
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I've only had brunch there, and they seemed OK. Although that was several years ago.
When we had our wedding there (also several years ago), the food and the review got quite a lot of praise from our guests. They seemed to be a pretty well-oiled machine back then.
Shortly after our wedding, we googled the event coordinator / sales manager there and found this gem:
With this sort of "situational ethics" going on in their ranks, maybe it's not too farfetched that their dining staff doesn't fall too far from that tree.