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Cannot access site on Safari...

erica Nov 29, 2011 02:11 PM

This is part of the message I get when I try to access Chowhound on Safari:

<Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie: __qca=P0-1462262078-1314038882488; __utma=1.1222209106.1314039008.1322563261.1322596097.472; __utmc=1; __utmz=1.1322411499.464.355.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=chowhound%20rainbow%20cookies%20manhattan; _chow_session=>

  1. monavano Nov 30, 2011 09:31 AM

    I've been having this problem since yesterday.
    To the OP, reset Safari and it will work... for a while. The Bad Request message keeps popping up.
    What's going on?
    Anyone? Bueller?

    4 Replies
    1. re: monavano
      erica Nov 30, 2011 09:59 AM

      Exactly. It worked for a few minutes and then I got the same message when trying to view one of the boards. Really annoying.

      1. re: erica
        monavano Nov 30, 2011 10:03 AM

        I'm getting a bit tired of resetting Safari!
        DH accessed CH on his PC at work and he said it took a long time to load. There's something funky going on with the software.
        And while I'm complaining :-)
        Posts take forever to load.

        1. re: monavano
          Mother of four Dec 19, 2011 04:41 PM

          Try Firefox! No problems.

          1. re: Mother of four
            huiray Dec 19, 2011 05:37 PM

            I find Firefox s-l-o-w on CH frequently for me.

    2. Bada Bing Nov 30, 2011 03:31 PM

      Same thing here. Switching to Firefox, everything loads fine. But that's not my usual browser with my bookmarks, etc., so I hope this gets fixed.

      1. Engineering Nov 30, 2011 05:27 PM

        Roughly how long do you have to poke around the site before this pops up?

        There's some chance that a change we put out today will address this problem, but I'd like to verify.

        3 Replies
        1. re: Engineering
          monavano Nov 30, 2011 05:40 PM

          It depends. Sometimes a couple minutes, sometimes 30 minutes.

          1. re: Engineering
            Bada Bing Nov 30, 2011 07:20 PM

            I reset Safari (version 5.0.6) once and it worked for a few links but then stopped.

            1. re: Bada Bing
              erica Dec 1, 2011 03:04 AM

              That has been my experience. Problem persists today. Getting the same message:

              <Your browser sent a request that this server could not understand.
              Size of a request header field exceeds server limit.......................................>

          2. d
            dmjordan Dec 1, 2011 06:00 AM

            I'm having the same problem. I get the site on my iPhone though.

            1 Reply
            1. re: dmjordan
              dmjordan Dec 3, 2011 06:02 AM

              As of yesterday, it's now working for me!

            2. ms. clicquot Dec 1, 2011 08:22 AM

              I have been unable to access the site with Safari for two days now. I had just assumed the site was down until I tried with Firefox. I get the same message as Erica.

              1 Reply
              1. re: ms. clicquot
                erica Dec 1, 2011 10:51 AM

                Still having the problem here!

              2. monavano Dec 1, 2011 12:32 PM

                Is there any update on the problem?
                I'm still getting sporadic access to the site and have to reset Safari, which is getting a bit trying.
                Thank you.

                1. huiray Dec 1, 2011 03:01 PM

                  An old version of Safari works fine for me, I've been using that one often for a while (faster than Firefox) for CH.

                  1 Reply
                  1. re: huiray
                    erica Dec 2, 2011 03:48 AM

                    Is there any word about when this problem will be fixed?

                  2. Withnail42 Dec 2, 2011 08:59 AM

                    Good to know I'm not the only one.

                    Firefox works just fine.

                    1. Engineering Dec 2, 2011 10:15 AM

                      We have a working theory as to the cause of this and hope to have it fixed soon. As always, thank you for your patience.

                      1 Reply
                      1. re: Engineering
                        Bada Bing Dec 2, 2011 10:19 AM

                        I said above that it did not work on my computer with Safari version 5.0.6. I notice that it works now okay on Safari 5.1.1 (another computer).

                      2. t
                        thimes Dec 2, 2011 10:18 AM

                        I had the problem for a few days, it wouldn't let me load the site, same error.

                        I ended up deleting all my cookies 2 days ago and haven't gotten the message since.

                        Safari 5.0.6
                        OSX 10.5.8

                        Good luck - its the only time I've ever seen that error on any site - was kind of strange.

                        3 Replies
                        1. re: thimes
                          ms. clicquot Dec 2, 2011 01:00 PM

                          Once I reset Safari and cleared my cookies I was able to get onto the site. Hopefully it will last.

                          1. re: ms. clicquot
                            Engineering Dec 2, 2011 03:24 PM

                            The fact that clearing cookies has worked for both of you supports our theory. This is a viable workaround until we've made the fix.

                            1. re: Engineering
                              erica Dec 2, 2011 03:29 PM

                              Yes, but you have to clear them each time you access the site via Safari. I cleared mine several times, only to have the problem recur.

                              At least we now know you are working on a fix.

                        2. monavano Dec 2, 2011 03:37 PM

                          Agree that resetting Safari is a temporary fix, however, today is improved. I only had to reload a page once, in order to edit a post of mine. So that's great.
                          Also, hang time is much faster.
                          Thanks for your help in sorting this out for us!

                          2 Replies
                          1. re: monavano
                            erica Dec 3, 2011 03:22 AM

                            I still get the same error message on Safari.

                            1. re: erica
                              Cynsa Dec 5, 2011 09:41 AM

                              I have given up on Safari and made the switch to Firefox. Yesterday I wasn't able to post to the Home Cooking board - let's see if this one today is good.

                          2. Bada Bing Dec 18, 2011 06:19 AM

                            I see that this thread is no longer being posted to, but it seems worth saying that CH still doesn't work on my Mac running Safari 5.0.6. It works in Firefox and on my Mac with a newer Safari version.

                            2 Replies
                            1. re: Bada Bing
                              Engineering Dec 19, 2011 09:48 AM

                              It's failing with the same error as in the OP? If so, was it working correctly at any point since this first started?

                              1. re: Engineering
                                Bada Bing Dec 19, 2011 04:30 PM

                                Actually, now that I reset Safari again and included erasing stored user names and passwords, it seems to be working again. PITA, but that's life.

                            2. monavano Dec 19, 2011 10:02 AM

                              I'm no longer experiencing the problem on Safari, so thank you! (and posts are loading much quicker)

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