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Hang Times

invinotheresverde Nov 21, 2011 06:55 AM

Really long lag times when posting, both on IE and Safari. Been this way for a couple days now.

  1. iL Divo Dec 27, 2011 10:05 PM

    hitting reply all night has taken me back up to top of page and won't let me post unless on Dd's laptop

    1 Reply
    1. re: iL Divo
      Engineering Jan 3, 2012 09:43 AM

      Unrelated issue; please see http://chowhound.chow.com/topics/8134... as well as the bug reporting guidelines.

    2. goodhealthgourmet Dec 1, 2011 01:43 PM

      major post hang times again today, and pages loading slowly in general.

      18 Replies
      1. re: goodhealthgourmet
        GretchenS Dec 1, 2011 02:01 PM

        Yes indeed, hugely frustrating!

        1. re: goodhealthgourmet
          Engineering Dec 2, 2011 09:29 AM

          We did another review of things that could be effecting this and found another offender. We have removed this code and the post creation times seem to be much better now.

          Jason
          CHOW Eng

          1. re: Engineering
            goodhealthgourmet Dec 2, 2011 10:19 AM

            *much* better. thanks!

            1. re: Engineering
              m
              Mother of four Dec 3, 2011 09:31 AM

              Working great! Thanks

              1. re: Engineering
                CindyJ Dec 3, 2011 02:58 PM

                I'm still having this problem -- on a MAC using OS X Version 10.5.8

                1. re: CindyJ
                  goodhealthgourmet Dec 3, 2011 03:10 PM

                  update your Mac software to 10.6.8 and make sure you're using Firefox 8.0.1...and if you're still having problems after that, download the NoScript add-on from the Mozilla site - under preferences, don't "allow" anything besides chow.com. that seems to have fixed my issues.

                  1. re: goodhealthgourmet
                    CindyJ Dec 4, 2011 07:14 AM

                    I'm using Firefox 8.0.1. When I checked for software updates under the Apple menu, none were found.

                    I did just install NoScript. So far, so good...

                    1. re: CindyJ
                      goodhealthgourmet Dec 4, 2011 07:39 AM

                      that's so weird about the Apple updates because i've got 10.6.8. glad NoScript is working for you - i just downloaded it yesterday myself. unfortunately it kinda works too well and i'm discovering that you have to individually enable pretty much any site you navigate to that runs any sort of script! hopefully, we'll eventually find a better "fix" for the CH issues...

                      1. re: goodhealthgourmet
                        CindyJ Dec 4, 2011 08:06 AM

                        That's what I've been finding in the 30 minutes or so since I downloaded it. The first time I encountered a page that didn't open, it was a little disconcerting. Now I understand what I need to do. Yes, it's a bit of a nuisance, but the problem on CH was a much bigger nuisance, causing me to force quit my Mac several times.

                        BTW, that 10.6.8 update is, I believe, an update for Mac OS X "Snow Leopard". I don't know what that is, but I don't think I have it. (As you might have guessed, I'm not too tech-savvy.)

                        1. re: CindyJ
                          goodhealthgourmet Dec 4, 2011 08:35 AM

                          sorry, i guess i shouldn't have assumed you were running Snow Leopard. it's just a later release of Mac OSX. 10.5 was Leopard, 10.4 was Tiger, 10.3 was Panther, etc. they're actually up to 10.7 now (Lion was released over the summer) but i haven't gotten around to upgrading.

                          you might want to upgrade your OS one of these days - your Mac will run better in general, and you won't run into trouble getting support for obsolete issues. speaking of which...
                          http://reviews.cnet.com/8301-13727_7-...

                          1. re: goodhealthgourmet
                            CindyJ Dec 27, 2011 07:21 AM

                            I've been running NoScript for the better part of a month, and, for the most part, it's taken care of the hang time problem, but every now and then I still had a problem. I linked that problem directly to the Sprint ads. I figured out, by process of elimination, that the Sprint ads were listed on the NoScript drop-down menu as "atdmt.com." Once I clicked on "forbid atdmt.com", my hang time problem disappeared.

                            1. re: CindyJ
                              goodhealthgourmet Dec 27, 2011 09:47 AM

                              ack! i actually disabled NoScript a few days ago and totally meant to jump back onto this thread to tell you that CH is running fine without it...i'm so sorry i spaced on that.

                              couldn't handle the tedium of NoScript anymore - having to set permissions nearly *every* time i navigated to a page was just trying my patience way too much. my problem here definitely wasn't ad-related because i've always had an ad blocker installed (which, byt he way, i highly recommend as it makes viewing the pages much more pleasant) i'm pretty sure it was that optimizely thing because i haven't seen it pop up lately and CH has been running fine for me (knock wood). in any case, i'm glad we've both gotten it worked out.

                              oh, and a big *than you* to the engineering folks for doing whatever you did to fix it!

                              1. re: goodhealthgourmet
                                f
                                freia Dec 27, 2011 10:05 AM

                                Oh the irony goodhealthgormet...huge hang time on your response LOLOLOL :) (meant as a funny, not as a criticism, just as a funny observation) :)

                                1. re: goodhealthgourmet
                                  CindyJ Dec 27, 2011 10:45 AM

                                  Which ad blocker do you use? I had one on my old PC, but I don't think I have one on my Mac.

                                  1. re: CindyJ
                                    goodhealthgourmet Dec 27, 2011 10:56 AM

                                    AdBlock Plus for Firefox, you can download it from the Mozilla website. it's great - blocks all the ads & banners on CH and elsewhere, and pretty much all pop-up windows too. it occasionally prevents redirection when you're doing a search or a website sends you to another page within its host (OpenTable and travel/airline sites are where it occurs for me), but if that happens all you have to do is click the "allow" button that pops up in the upper right corner of the screen.

                                    1. re: goodhealthgourmet
                                      CindyJ Dec 28, 2011 06:52 AM

                                      Ahhhh... AdBlock Plus is so much easier to deal with than NoScript. Funny, when I uninstalled NoScript, I began having that same hang time problem with the Sprint ads. But blocking that ad with AdBlock plus fixed all that. Thanks for the advice.

                                      1. re: CindyJ
                                        goodhealthgourmet Jan 3, 2012 12:22 PM

                                        happy to help - i know how frustrating it is! FYI, just read an article in the NY Times explaining that AdBlock Plus is now allowing "acceptable" ads as a default setting (sneaky bastards)...but you can opt out of it. open your Firefox preferences, go to Manage Add-ons, and click on Preferences for AdBlock Plus. about 2/3 of the way down the page you'll see a white tab/button that says Filter Preferences. click that, and at the bottom of the window that opens, uncheck the box that says "Allow some non-intrusive advertising." then just close the windows and you should be all set.

                                        1. re: goodhealthgourmet
                                          CindyJ Jan 3, 2012 06:50 PM

                                          Done! How sneaky is that! Thanks again.

              2. Engineering Nov 23, 2011 12:50 PM

                So it seems we found a solution to the posting hanging, and have pushed it. Our completion times on posting seem to have been reduced significantly. Thanks for your patience and have a happy and safe holiday.

                Jason
                CHOW Eng

                5 Replies
                1. re: Engineering
                  m
                  Mother of four Nov 23, 2011 06:13 PM

                  Still seems to be long delays.

                  1. re: Engineering
                    f
                    freia Nov 23, 2011 06:48 PM

                    Thank you, Jason! Happy Turkeyday!

                    1. re: Engineering
                      bushwickgirl Nov 29, 2011 11:35 PM

                      It is working a bit faster, just noticed an improvement tonight after really long hang times for the past few weeks. Thanks, Jason.

                      1. re: Engineering
                        m
                        Mother of four Nov 30, 2011 09:07 AM

                        Everything seems to be fine, except the posting a reply seems to take forever.

                        1. re: Engineering
                          ambrose Nov 30, 2011 12:42 PM

                          I would say the situation is much improved though I do notice some delays at times. Perhaps this occurs when traffic is heavy.

                        2. Delucacheesemonger Nov 23, 2011 05:17 AM

                          Thought l was the only one and my computer at fault, guess not.

                          1. Karl S Nov 22, 2011 01:17 PM

                            Yes to all complaints.

                            1. ambrose Nov 22, 2011 05:22 AM

                              Yup, still happening today (Chrome, Windows Vista).

                              1 Reply
                              1. re: ambrose
                                goodhealthgourmet Nov 22, 2011 07:47 AM

                                ditto. it's even worse this morning.

                              2. m
                                Mother of four Nov 21, 2011 02:26 PM

                                I agree, really am noticing it today.

                                1. Gio Nov 21, 2011 11:20 AM

                                  Add me to the Twiddle Your Thumbs group while waiting to see if my posts appear.

                                  1 Reply
                                  1. re: Gio
                                    s
                                    smtucker Nov 21, 2011 02:03 PM

                                    and I can't log in!

                                  2. Melanie Wong Nov 21, 2011 11:05 AM

                                    Yep, I'm seeing long hang times when trying to post as well. Also seeing an outbreak of duplicate postings, likely from folks hitting the post button twice after a long delay.

                                    Added: tried to post the text above and after 5 minutes, an error message popped up saying something like enter something before responding.

                                    6 Replies
                                    1. re: Melanie Wong
                                      goodhealthgourmet Nov 21, 2011 11:08 AM

                                      yes! i got that "please enter text before posting" (or something like that) several times the other day. completely forgot about it.

                                      1. re: goodhealthgourmet
                                        invinotheresverde Nov 21, 2011 11:12 AM

                                        Even just opening pages is taking forever.

                                        1. re: invinotheresverde
                                          Melanie Wong Nov 21, 2011 12:29 PM

                                          Traffic's up 20+% in the last week for the annual Thanksgiving rush, might be part of the problem. I hope Engineering will address this before the holiday break, please.

                                          1. re: Melanie Wong
                                            goodhealthgourmet Nov 21, 2011 02:00 PM

                                            i was just thinking about the possibility that this is turkey-related. Engineering has been disturbingly quiet on this...

                                            1. re: goodhealthgourmet
                                              Engineering Nov 22, 2011 09:36 AM

                                              Sorry, just woke up from a turkey induced nap - thanks for the problem descriptions, we will take a look and see if we can identify the problem.

                                              Jason
                                              CHOW Eng

                                              1. re: Engineering
                                                Engineering Nov 23, 2011 09:50 AM

                                                So this turns out indeed to be being caused by the spike in traffic. We are investigating solutions and hope to have a fix in place in the near future.

                                                Jason

                                    2. Melanie Wong Nov 21, 2011 10:59 AM

                                      Yep, I'm seeing long hang times when trying to post as well. Also seeing an outbreak of duplicate postings, likely from folks hitting the post button twice after a long delay.

                                      1. chowser Nov 21, 2011 09:10 AM

                                        I was wondering if it was my computer but it has been frustrating.

                                        1. goodhealthgourmet Nov 21, 2011 07:04 AM

                                          yes! meant to post about it yesterday. actually not quite as bad/long today, but still a noticeable lag loading pages and posting. i'm using FFX 7.0.2 on a Mac.

                                          1 Reply
                                          1. re: goodhealthgourmet
                                            c
                                            cwdonald Nov 21, 2011 07:48 AM

                                            Same issue using Chrome on Windows 7.

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