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excellent food but awful service [La Camelia, Mt. Kisco]

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I made a reservation on Tuesday for last night (Nov 19). When our party of 4 arrived, there was no record of my reservation. After some discussion among the staff, we were shown a table next to a very large party in a very noisy area. We asked if we could have something quieter. They finally showed us to a lovely, quiet table. Then we sat with our menus for way too long with no water, no bread, no waiter coming to us. We had to ask for water a few times. When we did finally get water, our glasses were never refilled. One person in our party finally got his appetizer while the 3 of us sat and waited for ours. The food was excellent and we've never experienced such poor service before at this restaurant. When we were leaving, a couple seated near us made the same comment. The wonderful food cannot compensate for the lack of service, so I don't think we'll return.

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La Camelia Restaurant
234 N Bedford Rd, Mount Kisco, NY 10549

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  1. Have been there twice recently and the service and food were terrific.

    4 Replies
    1. re: wincountrygirl

      Hit enter too fast!! I'm sorry you had a bad experience but don't you think it's worth another shot if the food was good?

      1. re: wincountrygirl

        Thanks for posting, win...I am suspicious when a first time poster's only review is negative..especially for a restaurant with reportedly "wonderful" food!?!? If the OP returns--please contribute something positive, what restaurants in Westchester do you like?

        1. re: Marge

          Friends of mine ate there last week when they had a private party going on. They said they only had one server and one bus person in their room, but had no problem with service. Food was excellent.

          1. re: Marge

            Yes, this is my first Chowhound post, but I've posted many reviews on tripadvisor.com. Mentioned our experience to a friend yesterday and she said they'd had the same experience twice--first time she thought it was just an off night so they went back and after the same poor service decided not to return. We've been to La Camelia many times and this was our first bad experience.

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            La Camelia Restaurant
            234 N Bedford Rd, Mount Kisco, NY 10549

      2. Four of us had dinner at La Camelia about a month ago for the first time. Our reservation was on the early side as my friend is recovering from an illness and tires easily. What we enjoyed about the experience is the following. We were seated at a nice corner table in the first dining room on the right, we received a gracious welcome, the appetizers were delicious, the restaurant is really charming.

        What wasn't so great, after our dinner order was taken by the chef/owner ( older man wearing a white apron) we had a number of waitstaff tending to our table. In spite of this there did not seem to be anyone around when we needed something. My friend had one bite of her veal stew and thought it had an odd taste, she left the entire meal over and declined to have it wrapped up to go. No one asked her if there was a problem with her meal. I wasn't crazy about my main course either.

        Regardless of the issues I would like to return to La Camelia because I really liked the ambiance and would be really happy ordering just a selection of appetizers. I'm not going to judge the service after one visit.

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        La Camelia Restaurant
        234 N Bedford Rd, Mount Kisco, NY 10549