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Craigie on Main brunch service

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Went to Craigie today for brunch and ordered a couple of coffees and a donut to start while we looked at the menu. Was informed that 3 out of the 8 dishes were sold out. Wasn't really interested in the remaining items and decided we would try our luck elsewhere. We politely informed our server of our decision and asked to get the donut to go. They bagged the donut for us and told us the items were comped. In addition, the Manager apologized and presented us with a gift certificate as well.

I wasn't expecting anything, but they definitely went above and beyond imo. Just wanted to share this story since Craigie seems to get a bad rep for service around here.

The 3 items they ran out of were the burger, scallops and panino.

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Craigie on Main
853 Main Street, Cambridge, MA 02139

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  1. thanks for reporting. i'm sure you were disappointed but it's nice to know they care that you were disappointed. You both get "good guy" points!

    1. What time was this?

      1 Reply
      1. re: Gabatta

        1:30, which is apparently their last seating for brunch. i told them i should've expected the burger to be sold out, but the manager said that a customer should not have to worry about things like that.