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Really frustrated trying to talk to "live person" from BLUE INC.

n
niccole Oct 23, 2011 06:14 PM

hi all

a group of us from the berkshires are coming to boston for new years and i was put in charge of finding a restaurant for us. i really like the idea of BLUE INC. but i cant get ahold of anyone! i called their telephone number where you get a answering machine telling you to look online at their www for info and if you want to make a reservation then goto opentable.com you have the option to leave a message and i did, telling them my name & number and asking them to call me with NYE info. i also sent an email just asking if they had any info on NYE. this was a couple days ago and no answer to either...SUPER ANNOYING! i just want to talk to someone live! suggestions? TIA

  1. hotoynoodle Oct 24, 2011 07:01 AM

    being brand new, they may also not have their act together yet for new year's eve.

    but, yeah, i'd be super annoyed at not being able to reach anybody or get a call back. lousy customer relations. walk with your wallet and pick another spot.

    4 Replies
    1. re: hotoynoodle
      n
      niccole Oct 24, 2011 08:34 AM

      thanks all. i will keep you posted if i hear anything. in the meantime, thanks for the SCAMPO rec, that place looks awesome.

      1. re: niccole
        barleywino Oct 24, 2011 01:49 PM

        Scampo has a much more extensive menu than Blue Inc. too

        1. re: barleywino
          n
          niccole Oct 25, 2011 04:26 AM

          thanks all. BLUE INC. has emailed AND called me back last night. im all set.

          1. re: niccole
            hotoynoodle Oct 25, 2011 01:37 PM

            after days of chasing them? i wouldn't have done that in a million years. good luck.

    2. q
      Quimbombo Oct 24, 2011 07:00 AM

      Do a plan B.

      Do not wait till you get a response from this place and lose out at making another reservation at one of the busiest times of the year.

      After 3 times of trying to get reservations at a particular restaurant I leave it at that, there are others just as good that would be delighted at taking my money.

      Good luck.

      1. t
        total13 Oct 24, 2011 06:40 AM

        Did you call during evening hours when I assume someone has to be there? They gotta have someone on the phones then, right?

        7 Replies
        1. re: total13
          n
          niccole Oct 24, 2011 06:42 AM

          i have tried to call morning, noon, and night and its only a recording. i just went to their facebook page and posted a question and it got deleted after a minute and then i posted it again just to make sure and it got deleted AGAIN. wtf?

          1. re: niccole
            t
            total13 Oct 24, 2011 06:48 AM

            Then screw it, pick another place. Scampo, Island Creek Oyster, Rendezvous, Towne, Union, Bergamot, some of the new Kendall Sq places (haven't gone yet). Food isn't as wacky but you can talk to a real person.

            -----
            Scampo
            215 Charles Street, Boston, MA 02114

            Island Creek Oyster Bar
            500 Commonwealth Ave, Boston, MA 02215

            1. re: total13
              h
              hckybg Oct 24, 2011 07:57 AM

              Completely agree. If they aren't concerned enough about your business to even make themselves minimally available, why give them your money? total13 mentioned a host of great places--Island Creek has a big space and an excellent menu. I'm sure they will do something for NYE and they have good customer service. Eastern Standard is another good option.

            2. re: niccole
              Bob Dobalina Oct 24, 2011 06:52 AM

              Are you posting your question on their wall or are you sending a Facebook message? If you are posting on the wall, then it is a public space and likely to be deleted. You need to send them a private FB message.

              1. re: Bob Dobalina
                r
                rknrll Oct 24, 2011 07:28 AM

                You can't do that with the "like" pages...only if the account is set up as a personal one.

                1. re: rknrll
                  Bob Dobalina Oct 24, 2011 07:54 AM

                  Ack - you are right.

                2. re: Bob Dobalina
                  r
                  robwat36 Oct 24, 2011 07:28 AM

                  Maybe, but they should still respond to the wall post before deleting it, and suggest the best way to get in touch privately.

            3. MC Slim JB Oct 24, 2011 12:41 AM

              Maybe try their Facebook page? https://www.facebook.com/blueincboston

              http://mcslimjb.blogspot.com/

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