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"Add New Post" button misuse

  • g

There have been a number of posts recently on the Ontario/Toronto board which seem to be full, detailed restaurant reviews -- but the restaurant is never named in the post title or body. Instead the post refers vaguely to "this restaurant" or "this place" and seems to assume that we already know what restaurant is being talked about. Obviously we don't, so there is some confusion until some detective work is done and a moderator eventually edits the title of the post to reflect the restaurant name.

I believe this is happening because of the ambiguity of the "Add New Post" button. It sits prominently right above the title of the original post in each thread. Experienced Chowhounders realize that this button is intended for creating a brand-new top-level post on the board; we know that to reply to an individual conversation thread, we should instead click on the "Reply" link down below the post, or in the discussion itself. However, it's easy to understand how new Chowhound users might believe that when they click the "Add New Post" they are in fact adding to the discussion that is happening right below it.

My suggestion would be that a second button be added, so at the top of every thread there is the existing "Add New Post" button, and beside it a new "Reply to this Post" button. That would likely cut down on the number of misplaced vague posts floating around on the board.

Just a thought! Or maybe I'm the only one who's noticed this phenomenon...

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  1. I believe this is sometimes a result of the 'this is review of a specific restaurant' feature which leads people to believe that by filling it out it will add the name of the restaurant to their post title, but it doesn't. It does add it to the end of their post, but it can also be a little flaky and look like it worked when it actually didn't. So that's something we've been planning to change for awhile.

    But I'd be interested in seeing links to the threads you're seeing as problems, as well, to see if there might be more than one interface issue that's confusing people.

    Thanks for bringing it up.

    4 Replies
    1. re: Jacquilynne

      Talked with our product folks, and they've already got that design element on their radar as something to be addressed in the future.

      1. re: Jacquilynne

        <But I'd be interested in seeing links to the threads you're seeing as problems...>

        I can help you with that.

        http://chowhound.chow.com/topics/810852

        1. re: Jacquilynne

          And another example. This thread:

          http://chowhound.chow.com/topics/812414

          prompted this orphaned response:

          http://chowhound.chow.com/topics/812455

          (I reported the second post, so it may be gone when you go to look for it.)

          1. re: small h

            If you'd like another example, user "mommom323" accidentally created a new topic at http://chowhound.chow.com/topics/812385 when viewing the topic at http://chowhound.chow.com/topics/807060 even though she wanted to post it into that existing topic. She later copied what she wrote and posted it in the proper place.

        2. Maybe just call it "Add new thread" as that is what it is called, a "thread" as opposed to a "post" which can also mean a reply to a post.

          3 Replies
          1. re: wyogal

            "Add new thread" would be incorrect. Before there's a thread there has to be an original post. If a user replies to the post, it becomes a thread.

            I think Gary is on to something. That "Add new post" button should not be there once a thread is opened. It can only cause confusion.

              1. re: small h

                >> How about "add new topic"?

                That's definitely better!

          2. See, this is what's happening with this "Add new post" button.

            http://chowhound.chow.com/topics/813630

            It really has no business being there once a thread is opened.

            EDIT: The OP edited to add the name of the restaurant, but it's still a pain to have this new thread when the poster almost certainly wanted to reply to the main Laurier GR thread.

            1. Again

              http://chowhound.chow.com/topics/816413

              This is happening all the time and all over. The "Add new post" button needs to be removed from the top of thread page.

              1. In another topic ( www.chow.com/topics/814992#6932302 ) Chowhound username chowboyardee made the same suggestion as SnackHappy. He/she suggests not showing it at all when viewing a topic, and only showing it when viewing the list of topics in a forum. I think that makes a whole lot more sense than relabeling the button.

                1 Reply
                1. re: nsxtasy

                  until I saw this discussion I never even realized there was an option to start a new discussion from within a current discussion. That seems just plain confusing and dangerous. I've always assumed that I need to start a discussion from the board itself. that's where it makes sense. And certainly calling it "add new post" is just *asking* for misunderstanding.

                2. I believe the button should read "Add New Topic.". It's the word "post" that's confusing to some people.

                    1. Again

                      http://chowhound.chow.com/topics/821139

                      Apparently this users thinks they are on Yelp. I wonder if this one was a case of clicking the "Is this a review of a restaurant" and thinking it would go into a section dedicated to that restaurant.

                      http://chowhound.chow.com/topics/821141

                      All I know is that there is much confusion caused by all the recently added bells and whistles. Most of which I find utterly useless, and don't even seem to be very popular with chowhounds.

                        1. re: SnackHappy

                          You're obviously right and your suggestion for how to fix the issue is simple. Relabeling a button is easy to do. I'm sure the site engineers have lots to do but fixing this would be fast and easy.

                          1. re: Bob Martinez

                            I understand this is not on everyone's priorities list, but I intend to be really annoying about it until it gets fixed.

                          1. Anyone else notice the improvement? Look up and to the left.

                            1 Reply
                            1. re: cowboyardee

                              You bet I noticed. I pointed it out in the "Change in the site header" thread.