Dear Terroni - I Might Have to Break Up with You
I have dined at Terroni on Queen Street once or twice a month since 1995. So I have eaten here approximately 380 times. Not once in 16 years have I been thanked for my patronage. I have always been made to feel like the pleasure was all mine.
I come here for the consistent, delicious food, convenient location and for the restaurant itself. As for service, I expect smug and disinterested. But in the last six months I have noticed a real deterioration of basic civility by wait staff. Last Tuesday night’s server was so glum, so blasé that I want to break up with Terroni but damn it I just love the food so much.
Dear Terroni, I’ll respect your menu but give me a little respect back. I don’t need plates plunked on the table without a word, laughable lack knowledge of the menu, beer or the wine or a disappearing act for most of the evening. I know the menu like the back of my hand but when I ask about the specials you should at least know what they are. Really, I am down with your “no soup for you” schtick but only if servers are professional, knowledgable and truly care about the food.
I am tired. And there are now plenty of places to have a delicious thin crust pizza sans sneering. I think I have finally had it. I am sure Terroni’s owner won’t care if I ever come back, he has my $23,000. But I might have to take the next $23,000 elsewhere. Campagnolo is closer, Libretto’s pizza is better - their servers professional and accommodating. L’Ouvrier is prettier and the food is terrific. If I do finally get the backbone to break up with Terroni, I know they won't miss me at all. But man I will miss that food.
720 Queen St W, Toronto, ON M6J1E8, CA
832 Dundas St. W, Toronto, ON , CA
Sounds like a very clear-headed thought out response and from somebody who has a lot of experience with the facts! I agree with you that they won't care....until many more people react the way you have, and their reputation falls apart.
I just wanted to chime in that although I only visit 1 or 2 times a month, I have never had rude or unprofessional service. That being said, I dont ask too many questions past the normal niceties which are always returned in kind. I still find it to be a pleasant and very enjoyable experiece/environment.