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Question about Romados

I was at Romados the other day and it was the 3rd time that I've gotten chicken there. This time, I asked for extra hot sauce. But not only on the chicken. I asked the guy if he could put some extra sauce on the side. But he flat out refused, even when I said I'd pay extra for it. He basically said that they decide what they sell to the client, and that was that. (he was somewhat rude) So I was wondering if it's always like this (is it like their pet peeve or something?).... I mean other places that are known for their sauces don't refuse. Like at McDonald's you can pay for extra Big Mac sauce in a container (hate using that as an example, but it's just to make a point).

Anyways, all that to ask if I'm just going to have to be content with the amount that they spread on the chicken? Because I really like that sauce, and I like dipping the fries in it also.

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  1. Your level of service can depend on who is serving you and what mood he is in and how busy the day has been and etc.

    Dropping a loony in the tip can when your server can see could improve your experience.

    :)

    1. The guys behind the counter are usually not too thrilled with special requests. They mainly just want to keep the line moving (overall a good thing). With prices so low, can't really complain much. Maybe you'll get someone in a better mood next time.

      12 Replies
      1. re: reelection

        Same thing happened to me once too, at Braseiro on St-laurent....according to them they don't give extra sauce on the side to go in case you "take it home, analyse it, reproduce it and sell it". I wish I were joking!

        -----
        Braseiro
        8261 Boul Saint-Laurent, Montreal, QC H2P2M1, CA

        1. re: humbert

          This was actually my first thought, since we all have HPLCs sitting our kitchens.

          1. re: wattacetti

            Yup, my HPLC is right between the toaster oven and the centrifuge.

            Seriously, I do sometimes fantacise about lab equipment in the kitchen. Like a shaking table to get all the air bubbles out of tempered chocolate after you pour it into molds.

            1. re: hala

              FYI: Chamber vacuum unit will do a better job of getting the bubbles out; all the shaker will do is slosh chocolate around (I've used them in the labs for processing tissues). The vacuum unit also does wonders after you do a high-speed process of anything in a blender.

              1. re: wattacetti

                Wattacetti, you should not tell me these things. Now I will be fantacising about chamber vacuum unit.

            2. re: humbert

              Dic Ann's once refused to sell me a takeout poutine with the sauce on the side, for the exact same reason.

              If only these resto owners understood that their competitive advantage is not in their secret sauce recipe; it's in how they make their loyal customers feel. Alas.

              -----
              Dic Ann's
              10910 Boulevard Pie-IX, Montreal-Nord, QC H1H, CA

              1. re: anachemia

                Terasse Lafayette once refused to sell me a souvlaki with the tzatziki on the side. I can't remember the reason they gave. Ridiculous.

                1. re: kpzoo

                  I mentioned it before on this board, the Romados person serving the chicken once refused to speak to me in English. Telling it's French only spoken here.

                  1. re: BLM

                    'the Romados person serving the chicken once refused to speak to me in English. Telling it's French only spoken here.'

                    Not only is that bad service, it's also pretentious. In Montreal, everyone should be able to get served in both English and French.

                2. re: anachemia

                  'If only these resto owners understood that their competitive advantage is not in their secret sauce recipe; it's in how they make their loyal customers feel. Alas.'

                  Indeed. Actually I'm less keen on going back there now.... I'm half-hoping there will another place that has sauce that's about as good and that is willing to give you extra. I don't mind spending a few dollars more if I get better service.

              2. re: reelection

                'The guys behind the counter are usually not too thrilled with special requests. They mainly just want to keep the line moving (overall a good thing).'

                I can understand that.... except there was no line when I was there. There was one other person and he was being served by a second person.

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                1. The original comment has been removed
                  1. If you want it on your fries, just ask, they will brush it on your fries, too. Just don't wait til they are about to close the lid, and be sure to tip. Where did you expect them to put extra sauce? Take a look at their set-up. They don't have little cups for it. Did you expect them to pick the metal sauce container out their mise-en-place, and carefully pour it out of a corner (trying not to make a huge mess) "on the side" (it'd run all over) in the container?

                    Sorry, but I'm with them. Your request was kinda ridiculous, whether there were people behind you or not. They will gladly put extra sauce on your chicken or fries. They won't do something that will take at least a minute start to finish, that will end up with piri sauce all over their cutting board and over the side of the tray, splashing on the rest of the metal area and dripping below when they put it back etc...

                    4 Replies
                    1. re: Shattered

                      Well...a place that does a lot of pick ups and take outs should have little cups as part of their equipment. I still think it is either laziness or paranoia about their secret sauces. People will probably still go back if they say no without a real reason.

                      1. re: Shattered

                        I'm not sure about my request being 'ridiculous' considering the sauce is practically half the meal (taste-wise) and that I'm sure many people have asked for sauce on the side before I did. They have a metal container, but they also have a big bottle they use to squirt it on (like Subway does with their sauces), so in my mind it wasn't much of a stretch to think that they could have those little ketchup paper containers to put it in.

                        Again, I'm not trying to come across as some pretentious food critic or something, I'm just
                        1) bummed that there's no way to get more of the best part of the meal and
                        2) annoyed that the guy seemed borderline insulted that I bothered to ask about it

                        But thank you for mentioning putting the sauce on the fries. It's not the best solution, but it definitely helps.

                        1. re: one_below_infinity

                          You don't have to question yourself on that one, asking for SAUCE at a RESTAURANT is not ridiculous.....

                          1. re: humbert

                            If I recall, the owners/managers get to decide what they sell. You can make suggestions, but it's their right to decide. If you don't like it, you can take your business elsewhere. I would understand if they had the materials to do that (little cups), but they don't.

                            Telling someone imperatively that they need to change their (successful) business model typically ends with them telling you off.

                            So, yes, asking for sauce in a little container (that they do not have) and whining vociferously about it later is ridiculous. Asking for extra on the chicken/fries so you have a wonderful pool at the bottom is ridiculously wonderful.