Psst... We're working on the next generation of Chowhound! View >
HOME > Chowhound > Not About Food >
Oct 6, 2011 07:45 PM

Why do restaurants put their hours and location under "contact info" on their websites?

Has anyone else noticed this?

A lot of restaurants put their store hours and their address on the "contact" page on their websites instead of on a "location" page or an "hours" page.

This isn't a criticism or a complaint. I'm sure it doesn't cost anyone any business or anything.

I'm simply curious.

  1. Click to Upload a photo (10 MB limit)
  1. This might not have a thing to do with it, but DH does a lot of website design and SO many websites start with a "fill-in-the-blanks" template, then get customized with backgrounds, pictures, logos, but some locations for information are preset, so you can only put certain info in certain places.
    All I know now is that I have been paying way too much attention to DH's work!!!

    1. Umm...seems to me that the location is probably the same as the mailing address, which I'd consider to be contact information...and the hours they're open for business are the same hours they'll be there to answer the phone/check e-mail/respond to whatever method of contact you choose to use. This doesn't seem strange to me at all.

      8 Replies
      1. re: theferlyone

        agreed it's the area you'd visit to call them to find out location and opening hours so they might as well put that information there to save a phonecall.

        1. re: smartie

          Call them?

          I book restaurants around the world, and want to know their hours, rather than getting up at 2:00AM to call, and ask.

          I was just looking for a restaurant in a certain US city. I found one, that looked good, and it was in the "burg," where I was staying. There was no address, so I did a Google Search, and found out that it was in the town, but about 40 miles away. With a cab, or limo, my US$ 300 meal would have been about US $450. Not what I was looking for.

          I design Web sites for a living. I would never tell my clients that a potential patron should have to do four Google Searches, to know if they want to dine there. One should make it easy, readable on all sorts of devices, and user-friendly.


          1. re: Bill Hunt


            (I thought you were a professional photographer?)

            1. re: huiray

              I have worn many hats in my lifetime.

              Besides civil engineering, cinematography and work on a BFA in photography, I also have a degree in commercial design. Once, that was for print advertising, but then it morphed into Web design. So, a bit of the right-brain, and a bit of the left. Guess that I should have been born a Gemini?


            2. re: Bill Hunt

              Ha! My husband sold websites before people knew what they were. He always held that anything someone might want from a website should be accessible within two clicks. His name is Richard and his co-workers gave him the nickname Two Click Dick.

          2. re: theferlyone

            I would never assume that the hours when a restaurant serves food and when they'll pick up the phone are the same. A sufficiently successful restaurant may have several full-time employees dedicated to taking phone reservations throughout the day even if the restaurant is only open during lunch and dinner. On the other hand, it's happened to me many times that I've called a restaurant when it's open and gotten an answering machine. (Kind of annoying when you're calling to tell the hostess that you'll be late for your reservation because you're stuck in traffic and want assurance that they won't give away your table.)

            1. re: theferlyone

              Well, I can cite many restaurants, where this would not be the case - not even close.

              Let's take Alan Wong's on O`ahu, HI. The phone reservations are handled by the corporate office, which is open, well before the eponymous restaurant is. The hours of operations for corporate, are not the same, as for the restaurant. The location is not the same either. On O`ahu, there are two Alan Wong restaurants, the King St. location (original) and then then the Pineapple Room at the Ala Moana shopping center in the Macy's.

              I could go on, and one, but you get the idea, or at least I hope that you do.

              If I go to the King St. location (above), on the Web site, I want to see what time THEY are open, and their exact location, though I know it by heart.

              Web site designers need to ask themselves a few questions:

              What are the hours?
              Where are we located?
              What is the phone number for reservations?
              Are we on Open Table, or similar?
              Can all users read our design?
              What would be helpful to a new patron?

              Unfortunately, many do not, and also do not seem to care. Sometimes, especially regarding Web sites, I think that more are looking to win some design awards, than to help patrons book tables, but that is just my personal observation.

              If the hours are on the Home Page, along with the exact location, it makes it much easier for a potential patron, than having a half-dozen tabs open, as they look on MapQuest, to see the exact location. Make it easy, and if the food is good, people will flock there. The restaurant makes $, and then pays to update the Web site. Simple.



              1. re: Bill Hunt

                yes yes yes. half the time i get more from the "place page" when i google a place than I do from their homepage, including Alan Wong's (one of the slowest pages to load i know of.) But at least they have a page called "reservations" with address, phone number, and hours. People have learned that "contact us" often has maps and hours, in addition to phone numbers and e-mail addresses, so its not a terrible place to put it. When you open the yellow pages - the original 'homepage', the address, phone number, and hours for almost any business are listed. The information people want and need immediately.

            2. It's not just restaurants. I find the same with a lot of independent businesses.

              1. cuz most owners of restaurant owners dont care...all they do is tell the "web"guy what they want ..and they give it to them...


                6 Replies
                1. re: srsone

                  Too many restaurant owners pay more attention to ads and coupons than they do to their website.
                  I like it when the site has address & hours on every page.

                  1. re: Leonardo

                    I actually agree with this. I am dumbfounded by how many restaurant websites I go to that don't list the hours ANYWHERE. As a result, these places tend to not get my business.

                    1. re: Leonardo

                      That may well be the case. However, if they have hired a professional, then it is incumbent on that professional to instruct them, and create a most friendly, and usable site.

                      A Web designer does not need to know the "mother sauces," and create each, and a chef should not need to know HTML, just because they want a Web presence.


                      1. re: Bill Hunt

                        Yet even there some places that do not even update their websites even when they do have a hired webmaster.

                        For example, one place that is well known and well regarded for their food in my area left their website outdated for more than a year. I asked them about it and my understanding was that they would get round to it, they didn't have the time?/money?/?? to do it, but they did post updates on their FACEBOOK site. They got away with it because their food was good enough, and their following loyal enough to both keep going back as well as spreading the word about them.

                        Which brings me to a pet peeve related to the subject - the greater attention many restaurants appear to pay to their Facebook page rather than their website. (((Fume)))

                        1. re: huiray

                          I do not know why any restaurant, above a real "mom-n-pop," would not use the Web today, and would not update often. Maybe it's a matter of keeping the doors open vs an updated Web site? I just do not know. I use the Web for much of my dining choices, in one way, or another. Whether it's Open Table, or just doing my own research, I rely on the Web-presence often, and would urge any restauranteur to not ignore that aspect of their advertising and PR. As I book most of my restaurant reservations on-line, making things easy for someone, like me, should be a high priority. The more useful info, the better.


                    2. re: srsone

                      I would argue that it is not that they do not "care," but more that they do not "know." This is the role of the Web designer, and is one, that is too often overlooked.

                      Also, if one, not in the Web design business (read a restauranteur), and they have hired a professional, they should expect guidance in the design, from someone, who understands commercial sites, and especially retail/restaurant sites.

                      Make it easy to book, easy to find, and with all necessary info, to help in those processes.


                    3. I'd always look for address on a contact page - as I may wish to contact them.

                      I find it helpful to have all that sort of information - address, phone number, email, online reservation link, dress code, hours, location map, etc - all in one place.