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My Technivorm quit--service?

splatgirl Oct 4, 2011 07:35 AM

I see that Boyd's is the US contact and have sent them an email, but I was unable to find any other specifics as far as actually getting one of these serviced or even troubleshooting the problem. How annoying.

If anyone has any experience with having one serviced or advice about how to fix, I'd love to hear it. (I have the CDT) The unit was working fine up until a few days ago when it got sidelined because my grinder broke. Fortunately THAT was an easy fix by ordering and installing a new gear. I was so excited about the return of good coffee this morning...but no. Now no makie. CURSES.

  1. Eiron Oct 4, 2011 11:14 AM

    Getting advice on how to fix anything is much more productive if you can provide some details as to the problem.
    e.g.:
    No power?
    Power but no heating?
    Heating but no brewing?
    Inadequate brewing?
    Leaking?
    Sparks?
    Smoke?

    Also, maintenance habits may come into play when trying to diagnose some problems.

    Obviously, the more detailed the info, the more likely any advice will be of help.

    This machine is not quite as simple as it appears. Besides the On/Off switch, I believe the CDT should have both a reservoir switch & a carafe switch. There are also safety fuses inside the machine.

    2 Replies
    1. re: Eiron
      splatgirl Oct 4, 2011 01:08 PM

      Thanks for the reply. Of course it is. I guess I was not expecting actual fixing advice so much as "here's where to look". The dearth of internet info about the workings of these surprises me, so I was sort of assuming I missed something. And the Boyd's website has absolutely nothing r/t service, just sales, (which I find extremely annoying).

      Anyway, all appears well and as I said it was working fine a couple of days ago. Carafe light is working, power indicator is working, the little "I have water in me" teeter totter under the stainless plate in the water reservoir appears to be functioning properly. Just no heating.
      Fuse seems like a likely possibility. Are they in the column, or in the base? I have not explored how the unit comes apart beyond the screws inside the reservoir which then seems to be held in place by the silicone plug that the sprayer bar snaps onto...

      1. re: splatgirl
        Eiron Oct 5, 2011 11:16 AM

        The fuses are in the vertical column, near the heating coils wrapping the copper water chamber. Here's a site with internal pics:

        http://www.terroircoffee.com/content/...

    2. splatgirl Oct 4, 2011 04:49 PM

      Hurray. Fixed, for the moment at least. There's a little switch inside that gets triggered by the teeter totter bit to activate the heating mechanism and that was stuck. Hopefully it stays unstuck!

      So much for the coffee maker that never breaks.

      14 Replies
      1. re: splatgirl
        Eiron Oct 5, 2011 11:21 AM

        How often do you run white vinegar thru it? Regular intervals of white vinegar should dissolve most of the hard bits that can lodge into tiny places. Depending on your water's hardness (I don't have this info from your posts), you might need to do this anywhere from once/year to once/month.

        Or you can get specialized chemical solutions to do the same thing for dissolving solids.

        1. re: Eiron
          splatgirl Oct 8, 2011 08:55 AM

          Hopefully others will find the link useful! The part in question is not exposed to water. It's also not pictured in any of those photos, but it's basically the only electrical component aside from the fuses--a microswitch that is activated by a pin which is activated by the little water sensor thing inside the water tank. It was stuck. Now that it's been encouraged to be unstuck, it seems to be working, but would like to source a new one just in case. So far I've not been able to find the exact part...

          FWIW, still no reply to my email inquiry with Boyd's. Rather poor, IMO, especially considering the reputation Technivorm is trying to uphold.

          1. re: splatgirl
            p
            poser Oct 9, 2011 09:48 AM

            Boyds is not the only distributor of technivorm machines. You may get more help from Sweet Marias.

            http://www.sweetmarias.com/index.php

            1. re: poser
              srgoodman Oct 9, 2011 10:04 AM

              Although Sweet Maria's is an excellent source of information, they buy their Technivorm Brewers from Boyd's, who are indeed the only US distributor.

              1. re: srgoodman
                p
                poser Oct 9, 2011 10:15 AM

                Be that as it may, the OP wanted info on how to fix her machine, and Sweet Marias more then likely would be more help than Boyds.

                1. re: poser
                  mcf Oct 9, 2011 10:52 AM

                  I thought she wanted the replacement part, having already fixed the machine for now? That will come from Boyd's.

            2. re: splatgirl
              mcf Oct 9, 2011 10:52 AM

              I had an excellent service experience with Boyd's after my second call for a broken basket holder bracket. First person told me it had to be sent in, too dangerous for me to screw an external part on near the inside mechanisms. [??????] Second person said that was crazy and put it in the mail immediately, no charge to me.

              1. re: mcf
                splatgirl Oct 10, 2011 08:04 AM

                I have a couple of replacement switches on order. I'm sure if I do ever hear back from Boyd's they'd want me to send it in for repair vs. just selling me the part in question which I understand but would be extremely annoyed by. Quaint though it may be, some regular people are still capable of fixing things themselves--even things as "dangerous" and complex as appliances that heat water.
                Sad not to have gotten a reply, though. If they're not going to respond to email inquiries as a part of regular business then don't have an email contact page. Seems pretty simple.

                1. re: splatgirl
                  mcf Oct 13, 2011 05:53 AM

                  I thought the danger comment was a ridiculous response, too. It's a screw on the outside, no less. The next customer service rep just put it into the mail, no cost to me at all. The trick may be to keep dialing on different days til you get the helpful rep. :-/

              2. re: splatgirl
                w
                wincountrygirl Oct 10, 2011 08:20 AM

                I don't find Boyd's terribly responsive. I actually order my coffee from them and I got my Technivorm there.

            3. re: splatgirl
              w
              wincountrygirl Oct 10, 2011 08:18 AM

              Just curious - how long have you had your Technivorm. I've had mine for a year now.

              1. re: wincountrygirl
                splatgirl Oct 10, 2011 10:01 AM

                Looks like I bought it in July of '09

                1. re: wincountrygirl
                  mcf Oct 13, 2011 05:54 AM

                  I've had mine for several years.

                  1. re: wincountrygirl
                    Eiron Oct 13, 2011 12:05 PM

                    I've had mine for at least 6 yrs. Maybe 7 yrs now.

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