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Sep 23, 2011 11:04 AM

Whole Foods Stores

My daughter shops @ Whole Foods in Rochester Hills, MI
every week. They consistently overcharge her for items; then it is a hassle to correct the price. Management has been told about this problem but has not corrected it.

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  1. I've found this at my Whole Foods too -- the one time it was blatantly obvious was when a high-priced chocolate bar was marked as being on sale, so I purchased it. When I got home I noticed they had charged me full price ($6!!!) When I called to inquire, they said, "Well, it was marked wrong on the tag....the sale price was from last week" But not offer to give me the refund.

    1. I hope she is asking for the overcharge x 10 that Michigan law allows. Maybe if they have to spend a lot of money, they'll change.

      2 Replies
      1. re: coney with everything

        It happens often at the West Bloomfield store too. So after they overcharge you they ask you to donate your bag refund.

        1. re: coney with everything

          Good point, and many states have similar laws.

          I shop regularly (as in weekly) at Whole Foods in my state and have never been overcharged, as far as I know.

        2. every time I noticed this at my store in NC they refund my money without question. they have a pretty liberal returns policy as well.

          don't you be talkin' bout my whole foods, ya' hear?

          (it's pretty hard for me to criticize them in any harsh way as they are nearly the only food store I frequent.)

          1. If this is a continuing problem, and she doesn't get satisfaction from the store manager, she should write a letter to WF in Austin, TX, where the HQ is. Send it to the president of the company, or the highest officer whose name you can find. Complain.

            A problem I had with a WF in Colorado Springs, is that a scale in the produce dept. weighed produce too light. When the item was weighed at checkout, it was twice the price I expected to pay. I watch my produce now at my home WF to make sure the scales weigh the same both places in the store.

            5 Replies
            1. re: sueatmo

              I pick up a pre-measured one pound package of something (at every store) and place it on the produce scale to see how far off it is. The only ones required to be accurate are the ones at the cash register.

              The OP's daughter should continue to correct the prices. It is good she is aware of what the items should cost.

              1. re: Cathy

                I understand that the requirement is only for checkout. But if the produce scales are off, I want to be prepared. That's a good tip about checking the scales, but why should I have to do this?

                1. re: sueatmo

                  Because, if you pay in cash and know how much can afford to spend that trip, you don't want to be surprised at the register.

                  I have more often than not found those scales to be off by a few ounces one way or the other. The scales in the produce section at WF are always off in favor of the store.

                  1. re: Cathy

                    Which is my point. But, realistically, the scales should match. If they have to be correct at checkout, and they can be made to be correct, then the same follows for the produce scales.

                    Perhaps I should start double checking my regular market too. It might be interesting.

                    But I resent having to do it.

                    1. re: sueatmo

                      You might want to contact the state's attorney general or the BBB and complain because those are deceptive business practices and WF needs to be held accountable.

            2. I think overcharging tends to happen at retailers with large inventories, large numbers of departments that often mix their inventories in each other's departments, unusual/non-uniform floor layouts and large numbers of unique products. Whole Foods fits this model. The dynamics play against consistent pricing, both in terms of shelf tags and computer entries. I have certain gripes with Whole Foods in general, but I don't think they're trying to pull a fast one on their customers. It's too risky from a corporate identity standpoint. I think their general retail model is more akin to pseudo-organized chaos.