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Sep 21, 2011 05:54 AM

What has happened to Whole Foods in Yorkville?

Oh, how I want to love this place. I've been shopping there for years but have noticed a steep decline in the quality and freshness.
Yesterday I purchased watermelon that was mushy and dinner rolls that were stale. I've had milk spoil 2 days after bringing it home. Their "ultimate burgers" were almost inedible.
I shop there because I thought paying extra means better quality and fresher foods. No so. My last 3 shopping experiences have been consistently disappointing.

I think it's time to break up with Whole Foods. Big Carrot? I wish St. Lawrence Market had more organic choices.

St. Lawrence Market
92 Front St E, Toronto, ON M5E, CA

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  1. Have you reported this to them? What did they say?

    2 Replies
    1. re: justsayn

      I returned a spoiled milk bag a few weeks ago. The manager was gracious and handled the manner wonderfully. That said, I keep buying fruits and veggies that are old or spoiled when I return home. Maybe it's me.
      I feel strange going back again with spoiled items.

      1. re: letrell

        I am the same way with returns, unless it is something large. That being said, one can still bring it to their attention as feedback. Then you get to find out if they even care...and hopefully they make changes.

    2. The original comment has been removed
      1. The Square 1 location I find very average. Whole Foods have pushed chains like Loblaws and Longos to up their game and in most instances I feel they offer better selection, better pricing and an equally pleasing shopping experience. Sure, if I had time to make multiple trips for groceries I may feel WF is worth the extra effort (or price)

      2. The same question can be asked of Whole Foods in general. When my local Whole Foods in Oakville opened a few years ago I would shop there at least twice a week sometimes more because the takeaway foods were fresh and well prepared and the prices were decent. They had different products lines--stuff you couldn't find anywhere else and I enjoyed some of their 365 products. Fast forward to 2011 and its a vastly different experience for me now..they have shrunk the portions of the takeaway foods and increased the prices and their product list has reduced to the point where the majority of what I see in the freezer section are McCain products?

        2 Replies
        1. re: ParsleySage

          There should not be spoiled foods in any store but as far as pricing and portion size is concerned, food prices have risen significantly. Not only are grocery stores grappling with this this global issue, but also suppliers, restaurants , farmers, etc. It all trickles down to higher prices for us, the consumer!
          People grumble about small portions in restaurants, this is one reason why. Not only are suppliers charging more, but now they are charging higher delivery fees too! It's a tough business all around. I guess the bottom line is everyone is affected.

          1. re: froglegs

            I think the original post was quality, not price. Things have gone up. I'd like to go to WF in T.O. I've only gone in U.S. There were organic in local Dominion(Metro) but not much in last 2 yrs. We need to support good? food so that suppliers will stock them. My 2 cents

        2. It very well could be that the market for organic produce in Toronto is not as mature as Wholefoods thought.

          The reason that there is spoiled produce laying around is because people aren't buying enough of it.

          1 Reply
          1. re: ManAbout

            As I said earlier, the competition stepped up in Canada and the rift between mainstream grocers and Whole Foods much less than the US. I personally think US food stores suck (Albertsons, Vons, Safeway, etc) compared to Longos, Loblaws (even Sobeys) so Whole Foods has a distinct upscale/organic place in the US market.

          2. I've had these problems too. Spoiled milk for sure. And my mother has had spoiled meat twice in the same two week period - she cooked kebabs for us one night and they smelled really really rotten. Not just a little off. Thank goodness we noticed before eating. I am wondering if the renovations have meant they are storing stuff in a new or different cold area? It seems like a storage issue to me. At any rate, they refunded right away for rotten milk, meat etc.