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banner ad getting in the way of login

Junie D Sep 13, 2011 07:16 AM

Not the first time this has happened. This morning I try to login and the banner ad at the top of the page is directly in front of the boxes for user name and password. Seems like it should be an easy fix.

  1. Engineering Sep 16, 2011 10:34 AM

    We are finding it difficult to reproduce this error. I can not seem to get the "Oregon" ad or the BBQ sauce ad to show up and all the other ads don't seem have this problem.

    We need to be able to see the offending ad/ads so we can report them to our ad networks so they can adjust their code and fix this problem.

    Please keep reporting these problems and be specific about which ads are the problem. Thanks

    4 Replies
    1. re: Engineering
      southie_chick Sep 18, 2011 09:32 AM

      I'm glad I'm not the only one with this problem! Thanks to the ad for The Big Bang Theory, I had to "back door" getting in since I can't just click on the log in (I have to click on the reply button on any topic & then the login screen pops up without the ad blocking it).

      1. re: southie_chick
        southie_chick Sep 18, 2011 01:54 PM

        FYI, the ad is poping up on the Greater Boston Board still - I had to log on thru the Northern New England Board since the ad is blocking the Boston board.

        1. re: southie_chick
          southie_chick Sep 24, 2011 09:42 AM

          Now this banner is also on the Florida & Site Talk boards. If they add it to all the boards, this will be a "read only" site, sice this add is blockin the log on!
          Wish you would fix this problem ........ but it doesn't look like that's gonna happen soon. : (

          1. re: southie_chick
            Engineering Sep 26, 2011 02:49 PM

            We do apologize for the delay and understandable frustration. As mentioned previously in this post, we do not have direct control over our advertisements; we can report the problem-ads as they appear, and little else. Reports like yours and screen captures of the problem ads obstructing the login go a long way into getting the problem to the right people; thank you for your help in this regard.

    2. onceadaylily Sep 15, 2011 10:56 AM

      It is a little annoying, and it has happened to me a few times as well, but I was still able to login. Once you click on the 'login' key and the box pops up, the cursor is set in the username field, even if the ad floating over it prevents you from seeing it. I just entered my username, hit tab, and entered my password, and the ad would disappear.

      1. SnackHappy Sep 13, 2011 07:26 AM

        It's been a problem for a long time and many people have complained. TPTB at Chow don't seem to care, so get an ad blocker.

        9 Replies
        1. re: SnackHappy
          Junie D Sep 13, 2011 08:38 AM

          Hmm.. They would rather I see the ad than participate on Chowhound. I see. Thanks for your reply.

          1. re: Junie D
            Melanie Wong Sep 13, 2011 09:26 AM

            As noted in the other thread, it helps if you specify which ad is the culprit and provide a screen shot the next time it happens. Sounds like it's happening only for certain placements.

          2. re: SnackHappy
            Melanie Wong Sep 13, 2011 09:24 AM

            Here's a note from Engineering from just a few days ago that this is being working on.

            1. re: SnackHappy
              Engineering Sep 13, 2011 10:29 AM

              I might add that our ads are never meant to obstruct the site in this way, and we are definitely not ignoring the issue. Unfortunately, the CHOW team does not create nor manage the ads directly. Additionally, the problem is on an ad-by-ad basis and must be addressed in kind; there is no catch-all solution.

              We CAN, however, report issues with a specific ad through the appropriate channels to have it fixed promptly- but only when we're made aware of the problem in a way that the ad can be identified, as we were in the thread Melanie linked below. Screen shots are the most useful means, though descriptions of the ad may suffice.

              The site's behavior can be understandably frustrating in instances like this, but we do care when problems arise, and we are certainly not ignoring the issues. Please continue to report problems when they pop up, and we'll do our best to pin them back down.

              1. re: Engineering
                SnackHappy Sep 13, 2011 07:56 PM

                "there is no catch-all solution"

                How about eliminating intrusive adds from the login page?

                1. re: Engineering
                  Junie D Sep 13, 2011 08:51 PM

                  The ad this morning was something about Oregon. Tonight I had the same issue with several ads including a BBQ sauce ad (KC Masterpiece maybe?) and a Chow ad (interesting).

                  1. re: Junie D
                    Engineering Sep 14, 2011 09:10 AM

                    Do you happen to remember which CHOW ad? And can you remember any details (such as color) relating to the BBQ and Oregon ads?

                    1. re: Engineering
                      Junie D Sep 14, 2011 10:16 AM

                      The Oregon ad was beige with black lines - much like the TravelOregon one I am seeing right now in a box on the right. I can't remember much about the BBQ ad, and the Chow ad was red?

                      1. re: Engineering
                        Junie D Sep 14, 2011 10:25 AM

                        Ironic that I just logged out to see if I could add to the list of problem ads, and then couldn't escape that *&&^%^&&^% Oregon ad for at least 20 tries..... I'm NEVER going to Oregon, by the way ;-)

                        Here are three others that block login:
                        Chevron Techron
                        Kikkoman (with picture of kid and ponzu on first screen)

                        Honestly, why not cut the ads until this is debugged?

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