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You gotta love the White Castle sense of customer service

ipsedixit Sep 12, 2011 09:32 PM

This picture says a thousand words.

This article says the next hundred or so. http://www.nypost.com/p/news/local/wh...

Love it.

 
  1. a
    acgold7 Sep 12, 2011 09:37 PM

    Oh, the irony.

    1. Withnail42 Sep 13, 2011 04:41 AM

      So glad that he is fighting for his and others ' civil rights' to tie up the court system even more? That's very 'big' of him.

      1. David11238 Sep 13, 2011 05:04 AM

        In a way, I agree with him. But only in a way. A lot of restaurants use these obnoxious, bolted down, one piece chair & table sets to sit people down in. I have yet to see any wiggle room between belly and table edge on any of these. And yes, I am heavy. 44" waist line that comes with my beer belly. My response is not to patronize said offending place again. However, he may have a point when it comes to ADA compliance. Suppose it was a pregnant woman bringing the lawsuit? Except for wheelchair ramps and bathrooms, I am not an ADA supporter. But it's the law of the Land. So I'm guessing this lawsuit will actually go somewhere.

        4 Replies
        1. re: David11238
          jmckee Sep 13, 2011 08:51 AM

          As someone with a lot of friends who need ADA guidlines -- deaf, in wheelchairs, on a walker -- I must ask: why are you (a) not an ADA supporter but (b) in agreement at least partially with this guy who is fat because of his own actions?

          1. re: jmckee
            David11238 Sep 13, 2011 10:14 AM

            Not because of his own actions. I also said that my way of handling such a situation is not to patronize such a business. But if it takes a lawsuit by a fatman, such as myself, to get businesses to wake up about the obnoxiousness of the close quarter, one piece table-chair set, then right on. Although I do question his use of ADA Law as a basis for his lawsuit. I'm not clear if he's claiming to be disabled or suing on behalf of.

            1. re: jmckee
              a
              akq Sep 15, 2011 07:57 PM

              Why does it matter what the cause of his situation is? If a person uses a wheelchair because of his own actions (e.g. from a skydiving, a solo motocycle accident or car accident while DUI), is that person less deserving of accomodation than someone who is disabled other than because of "his own actions"? What if a person's obesity is due to the side effects of a necessary medication or the result of another medical condition? Would that make the person more deserving of accomodation?

            2. re: David11238
              LurkerDan Sep 20, 2011 09:22 AM

              I am not sure he will have standing to sue on behalf of pregnant women.

            3. sunshine842 Sep 13, 2011 05:10 AM

              there is so much I could say, and not a word of it would survive the mods.

              Let's hope a judge deep-sixes this one before it ever hits the dockets.

              1 Reply
              1. re: sunshine842
                f
                Fibber McGee Sep 13, 2011 10:19 AM

                I'm no lawyer, but informing him on multiple occasions it was something they would address and rectify may be a detriment to a judge just throwing it out.

              2. b
                beevod Sep 15, 2011 07:17 AM

                So if you're 6'8" you can demand the restaurant raise their ceilings?

                5 Replies
                1. re: beevod
                  f
                  Fibber McGee Sep 15, 2011 08:34 AM

                  If you're 6'8", you can pretty much make any demand you want.

                  1. re: Fibber McGee
                    h
                    harryharry Sep 15, 2011 08:36 AM

                    True! and funny!

                    1. re: harryharry
                      b
                      beevod Sep 20, 2011 07:36 AM

                      Unoriginal, but nice take on the where-does-an-elephant-sit wheezer.

                      1. re: beevod
                        f
                        Fibber McGee Sep 20, 2011 08:26 AM

                        You can only go so far with the obvious. If an attorney can sue successfully for public men's rooms not having baby changing facitilites,why not? But too-small booths is a more conceivable issue than too-low ceilings, all joking aside.

                  2. re: beevod
                    m
                    Mother of four Jan 2, 2012 10:11 AM

                    Or if you're 4"8, maybe lower the table!!! Ridiculous! Did someone actually make him keep going back!! Don't understand what he's trying to prove, he's suing them but sending the wife to pick up the food, so still putting the money into the business!

                  3. al b. darned Sep 15, 2011 06:05 PM

                    He's claiming protection under ADA because he's TOO FAT?!?! Oh, puleeezzzee!! While he may feel like an outcast (his words) he sure as hell ain't disabled! This is an abuse of the ADA. And I'm not buying an of his sanctimonious, "The Americans with Disabilities Act is
                    “applicable, not only to me, but to pregnant women and to handicapped people,” he said."

                    I am upset (but not surprised) that a lawyer took the case. As someone who *is* disabled, I say to him, "Get off your fat a$$ and lose some weight. Then you might fit into the seats."

                    Aside from the lawsuit, where's WC's incentive to appease this guy. He's been bitching about this for two years, while still giving them his money. Even now, his wife is still going there and getting take out.

                    2 Replies
                    1. re: al b. darned
                      PotatoHouse Sep 20, 2011 06:11 AM

                      Some skinny guy eats two double quarter pounders, a large fries, a large chocolate shake, and two apple pies and nobody even blinks, but let a fat guy order a meal combo of two 10:1 burgers, MEDIUM fries, and a SMALL drink and he's a human garbage disposal!! I'm not saying his suit has merit, but DAMN! YOU are obviously one of the many idiots that automatically assumes that EVERYBODY can be a 110 pound athlete if they would only ""Get off your fat a$$ and lose some weight".

                      1. re: PotatoHouse
                        al b. darned Sep 20, 2011 05:46 PM

                        >>>
                        Some skinny guy eats two double quarter pounders, a large fries, a large chocolate shake, and ...
                        <<<

                        I never said any of that, nor do I assume anyone can weigh 110. As someone who has struggled with a weight problem all his life I feel qualified say, "Get off your fat a$$ and lose some weight".

                        The simple fact is that most of us "full figured" folks have attained our "ample" figures due to our own eating and (lack of) exercise habits. Yes, there exceptions, but I suspect Mr. Kessman is not one of them. If it were due to a medical condition, I'm sure it would have been mentioned in the article.

                        In any case, if he wants to sue WC, fine, just don't abuse the ADA to attain more gut space. Just being overweight is NOT a disability.

                    2. b
                      beevod Sep 20, 2011 07:38 AM

                      Accommodation and political correctness has to stop somewhere. He's not fat because he was wounded in Afghanistan.

                      3 Replies
                      1. re: beevod
                        f
                        Fibber McGee Sep 20, 2011 08:30 AM

                        While I disagree with his ADA stance, I know plenty of places, chain and otherwise, where the booths are too small even for average-sized people, let alone those who aren't as fortunate. Seating is something that seems to fall short due to lack of planning. But that's another thread.

                        1. re: Fibber McGee
                          sunshine842 Sep 20, 2011 09:56 AM

                          but to sue?! Really?

                          Have a conversation with the manager...stop visiting...but gimme a break.

                          1. re: sunshine842
                            f
                            Fibber McGee Sep 20, 2011 11:00 AM

                            He did more than have a conversation with the manager, he wrote several letters to corporate. And they responded not just with coupons but with the false promise of actually making the booths larger.
                            I hate to say it because I really do think it is far too easy to file suit and there are far too many lawsuits out there, but sometimes this is the only way to get a corporation's attention about something that really is ,ahem, bigger than one customer's issues.

                      2. b
                        beevod Sep 21, 2011 07:03 AM

                        Not everyone is entitled to everything. If you're that fat, don't expect the world to revolve around you. Eat fewer Mallomars.

                        1 Reply
                        1. re: beevod
                          f
                          Fibber McGee Sep 21, 2011 07:46 AM

                          I don't think expecting comfortable public seating is akin to expecting the world to shout "How high" at the very sight of you.
                          Sometimes the booths are simply too small, regardless of what you choose to eat or how much of it.
                          But aren't we in the "Corporations are evil" age? Why should The Man be allowed to lie and not care?

                        2. j
                          joonjoon Jan 2, 2012 09:41 AM

                          I'd really like to know when this country forgot the concept of not spending money at places that aren't nice to you.

                          1 Reply
                          1. re: joonjoon
                            f
                            Fibber McGee Jan 4, 2012 11:39 AM

                            I'd like to know when the country forgot customer service and experience does mean something and has to folow the belief the passive approach is a good one, especially when you've been lied to.

                          2. iL Divo Jan 7, 2012 04:24 PM

                            funny.
                            I treated my husband to his first ever White Castle over the holiday.
                            He liked 'em, didn't love 'em but liked 'em, oh well, I tried.
                            He fit fine though :)))

                            1 Reply
                            1. re: iL Divo
                              f
                              Fibber McGee Jan 9, 2012 07:45 AM

                              They're good, every three years or so.

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