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Epic roast house

ROCKLES Sep 5, 2011 10:33 AM

so I went to Epic Roasthouse...I give a 7 out of 10
I made resewrvations through open table on Monday for a Sunday evening dinner.
I asked for a window table and set my reservations at 6pm.
Whe we got there they seated us not by the window, but in the middle of the restaurant, so I asked why not the window, the young lady said..not everyone can get a window...OK
My other request when I maid the reservation, was to sit next to my wife not across from her.
After going back to the desk and actually reading my requests, she came back and apologized, then turned th table sideways so that we could sit next to each other. This table was not large enough for two people to sit next to each other, but we made it work..kinda.
We both ordered prime rib, the reason we came here. We both ordered medium rare. The prime rib was at least an inch and a half to two inches thick. My wife's was well done, mine was well done to rare depending on the part of the meat..center was rare, outsides well done. The flavor was very good and the meat was tender, but I think a thinner cut would have made a much better steak.
Our server did not go over the specials of the day with us, however we did hear the waiter next to us go over them with the next table. The server was attentive, the whole staff seemed to work together to serve and make sure that everything went well and smooth. The spinach was very good, the au gratin potatoes also very good. The dessert was brought out and the restaurant had written a message to us for our occasion on the plate, which ended the meal with a good feeling. Although as desert was served, the last open table by the window had just gotten filled.

Ambiance..steakhouse...good
Customer service..they try, but need to be more attentive to requests, especially if it's requested in advance and the dont have all the window seat filled until the end of the meal...poor
Food..great flavors..poor cuts..ok
Extra touches..would have been better if they filled our request, or filled the tables by the window during our dinner, not at the end...poor for first impression, ok for final impression

Final results...we won't return

  1. Robert Lauriston Sep 5, 2011 10:47 AM

    I'm not sure what you mean by "a thinner cut would have made a much better steak." What you got was slices from a prime rib roast, right?

    Asking for a reservation for two to sit together is at most places asking them to give you a four-top, which they can't afford to do if the place is likely to fill up.

    That there were empty tables by the window until late in your meal is normal. If they have, say, six waiter stations, they fill them all at the same rate. If they filled all the window tables at once, the servers working there would be slammed while the other servers would be idle.

    4 Replies
    1. re: Robert Lauriston
      ROCKLES Sep 5, 2011 12:04 PM

      By thinner, I mean sliced thinner for a more even cooking. The slices were so thick that they didn't cook evenly. And, yes, I understand how a prime rib works. I could be wrong, but I think they already have it sliced and then re-cook to order depending on how it is to be cooked.
      as far as the window seat, I understand what you are saying, however there weren't that many actual window seats and the way it is set up, it could easily have been managed by the wait staff available
      I agree with the 4 top, but it has been handled in every other restaurant I have been too, except during holidays such as Valentines day. I would have of course taken the the across the table, for the window seat, which I did not ever have the chance, as they immediately said "no" to the window seat

      1. re: ROCKLES
        Robert Lauriston Sep 5, 2011 02:43 PM

        If they're reheating slices from a cold roast ... well, that's a reason to go to a specialty place like House of Prime Rib.

        -----
        House of Prime Rib
        1906 Van Ness Ave., San Francisco, CA 94109

        1. re: Robert Lauriston
          ROCKLES Sep 5, 2011 03:00 PM

          If HOPR wasn't booked we would have

          1. re: Robert Lauriston
            ROCKLES Sep 5, 2011 03:02 PM

            HOPR was booked

      2. b
        budnball Sep 5, 2011 10:49 AM

        Something I learned from using Open Table, if you make special requests, like window seats or or such, it is important to call the restaurant ahead to make sure the request have been noted. It may be a bother but it can save a disappointment later

        3 Replies
        1. re: budnball
          ROCKLES Sep 5, 2011 11:58 AM

          thanks for the advice...I will try that next time

          1. re: budnball
            Windy Sep 5, 2011 12:17 PM

            That's a good point about OpenTable. Most restaurants don't seem to read the details until they check you in.

            1. re: Windy
              ROCKLES Sep 5, 2011 03:01 PM

              They didn't read them until after we were seated.

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