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Terrible service, ok food comparitively [Pomo Pizzeria]

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  • AineO Sep 5, 2011 12:31 AM
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Ok, so recently became a family of 3 instead of 2 and our dining options have changed and also our dining out frequency. We looked online and thought the reviews looked great so drove 30 miles to this place for lunch. The greeter was very pleasanrt and the ambience lovely on a Sunday afternoon. Our waitress arived after approx 15 mins and had a very unusual affect, would not make eye contact and kept interupting us mid-sentence. I asked for advice about the Italian wine list and she interupted me and said "I'll just bring you a sample of 2, it will save time" and then turned to my husband to ask what he wanted. Weird, but I let it go. Then when she returned for my drink order I asked her for bottled water as the tap water that was given to us tasted odd, she said she agreed and walked away, when she returned I asked if they got a lot of complaints about the heavy taste of chlorine in the water and she said "different people have diferent tastes" and when I emphasised how bad it tasted she said "it's an ongoing battle" while walking away from us. Incredibly rude waitress and I couldn't believe she didn't seem to care when a customer had a complaint. After approx 15 more minutes in a relatively empty restaurant our appetizer was served. We ordered the carpaccio and it was ok, it needed some seasoning and especially would have benefitted from some more citrus. I ordered the Buffalo DOP and it was a big disappointment. No flavor (I ordered it without the parmesan) and very wet with tomato sauce. My husband enjoyed the quattro formaggio but agreed that it was far inferior to Cibo, Bianco et al. The final insult was when I went to the bathroon to change my baby's diaper and found myself unable to as there was no changing table, I guess they expected the many moms in the room to change their children on the floor. When I brought this to the attention of the seater on the way out her reaction was "yeah, we don't have one" as per all 20 year old Scottsdale ladies and was quite unruffled by my predicament and definitely offered no alternative. Add to this the general attitude of the staff (young waitress chatting with the seater and walking away shaking her head and obviously mad about something) and the heat within the restaurant ( about 10 degrees above comfortable) and the fact that nobody came and asked us how our meal was or if we needed anything and really our experience was ABYSMAL. Will never return as we felt like we were unimportant in their day and overall felt like we had wasted our money and our family day out.

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Cibo
603 N. 5th Ave., Phoenix, AZ 850103

'Pomo Pizzeria Napoletana
6166 N Scottsdale Rd, Scottsdale, AZ 85253

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  1. I had the same experience regarding the water. Tasted like bleach or something and the server couldn't have cared less. Pizza no comparsion to Humble Pie just across the street.

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    Humble Pie
    6149 N Scottsdale Rd, Scottsdale, AZ 85250

    1 Reply
    1. re: teddy25

      Will try Humble Pie next time, thanks.

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      Humble Pie
      6149 N Scottsdale Rd, Scottsdale, AZ 85250

    2. Please name this restaurant. I have no idea what to avoid!

      2 Replies
      1. re: Sherri

        Pomo Pizzeria

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        'Pomo Pizzeria Napoletana
        6166 N Scottsdale Rd, Scottsdale, AZ 85253

        1. re: teddy25

          Duh! Now I see it on the OP. Missed this first time through. Thanks for the help.

      2. Slightly curious, did you speak with a manager at all about the service issues? Bad servers happen, and you certainly got one. I have the patience of a saint when dining out, but I'd be talking to a manager long before 15 minutes waiting for the first contact with my server. If you just bottle up your frustrations and vent them here, the people who run the restaurant can't possibly fix the problem. I know there's catharsis when writing about a bad restaurant experience, but it feels MUCH better to have the bad experience smoothed out by someone who knows what they're doing. But if the manager doesn't have a clue how to act, then I'm writing the place off.

        The hostess's reaction to you mentioning the changing table situation... I'm not entirely surprised by her response. I worked in the front of the house in a fairly nice Scottsdale restaurant for over five years (a good portion of that as maître d'), and I never heard anyone complain about our lack of a changing table. If someone were to ask, I think my response would have been similar, albeit more diplomatic, i.e. "Why yes, you are correct, there are no changing tables in the restroom. I'll bring this to the manager's attention." The last sentence is my polite way of saying "No, we aren't getting one."

        And why are you complaining about the lack of flavor on your pizza after you modified how the chefs normally prepare it?

        4 Replies
        1. re: JK Grence the Cosmic Jester

          I was just thought it was interesting that another person mentioned how the water tasted at Pomo. It also seems as though the staff is aware of the issue (I was there over 6 months ago) and are choosing not to do anything about it. Pizza is fine though.

          1. re: JK Grence the Cosmic Jester

            No, regrettably I didn't speak with the manager at the time. Sometimes I feel worse if I complain but admittedly I regret not having spoken to someone this time. Just curious based on your and some other replies, why wouldn't a restaurant supply a changing table? Is it such a terrible thing? Does it mean that you are "a loathsome national chain" if you offer this service to parents? As to my modified pizza, I simply don't like parmesan and therefore asked for it without, I doubt that it's addition would have amped up the tasty factor, but that's just my opinion :)

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            'Pomo Pizzeria Napoletana
            6166 N Scottsdale Rd, Scottsdale, AZ 85253

            1. re: AineO

              "Does it mean that you are "a loathsome national chain" if you offer this service to parents?"

              Absolutely not. All I said was that in my experience, those are the only types of restaurants that provide them with any kind of regularity. Meaning that unless you want to limit yourself to those kinds of restaurants, you have to make your peace with the probability that there won't be a changing table.

              Don't get me wrong, I'm not anti changing table. It's a great convenience and I certainly appreciate it when there is one. But there are a lot of things restaurants *could* offer me that would be a great convenience that I don't expect and wouldn't consider criticizing them for lacking. Which is why I asked if, for you, it was an expectation. Asked and answered.

              1. re: AineO

                I've had many a time I have a hard time bringing myself to speak up, too. It's always worth it in the end. And as silly as it sounds, I've found often if you sound a little embarrassed to be complaining, things get taken care of that much better. It's certainly much better than being really angry.

                We didn't offer a changing table at Vic's because we didn't cater to families. Families were certainly welcome, but they weren't our target audience. When asked about kids' accommodations, I mentioned that children were welcome to come see how adults act when they drink.

                Parmesan has natural flavor boosters in it; the addition of it gives the dish a more savory character. And just making sure... if you haven't had the real deal Parmigiano Reggiano like they use at 'Pomo, you haven't truly had Parmesan cheese. It makes American Parmesan taste like sawdust in comparison.