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China Sky Wellesley Crazy Experience

c
cherrytomato Sep 1, 2011 09:40 AM

About two weeks ago I had dinner with my family at China Sky in Wellesley. The service was very off and our server forgot to bring us the hot and sour soup that we had ordered first. She came to our table with just our dinner none of the soups or appetizers we had ordered. We felt rushed and it was difficult to flag her down when we needed things. We were still charged for what we never received. It was a Sunday night and not even that busy as it was August and many people were away.
We went again last night and on the way we said I hope we get a different server. We did and what we experienced was beyond frustrating. It took a long time for a server to arrive at our table. When he did he placed a huge tray of dirty dishes beside us to take our order. I asked him about one of the cocktails listed on the menu and he said " I have no idea" . We ordered soup, three sushi rolls as they serve sushi too and our entrees. It took about 20 minutes for the soup to arrive. It was good but a very small portion. We watched a the sushi person just stood behind his area and was not even making anything. We were hungry and wondered why he was not making anything. We waited and waited and waited. Finally the sushi rolls were up on the counter waiting to be delivered but no one delivered them to us.
after 45 minutes our entrees came and we said you did not bring us our drinks, sushi and now you are bringing us our entrees. We do not want the hot and cold food together. We were hoping for it earlier.

The waiter started to argue with us when we told him it's not how we had planned for everything to arrive late and that the sushi had been sitting on the counter for 15 minutes before it was delivered.
He got more upset and said " i will buy this for you meaning out of his own money and not the restaurant comping it. We told him that we did not expect for him to pay for it and that it made us uncomfortable and we would like to speak to a manager. He told us he would be fired and he was very afraid of the consequences. We were shocked and saddened by this. He was fearful. He brought the sushi over to a table of women who were managing the place and lots of yelling happened. He came back and said that he would have to pay for it. We told him that was wrong and he told us to be quiet and that it was his problem. He was the only waiter in the entire restaurant. It was obvious there was only one cook too. Three women who did nothing to help or come by. I can no longer frequent a place that puts such little regard for their customers or their employees. In this day and age employees should not feel threatened by their bosses and have have to pay for their customers meals because they do not have enough staff on.

  1. SeaSide Tomato Sep 1, 2011 09:49 AM

    wow-awful.

    1 Reply
    1. re: SeaSide Tomato
      g
      Gordough Sep 1, 2011 09:59 AM

      I can't say I am shocked as I have experienced the attitude from the ladies at the desk when picking up take out. I have written this place off for the most part. I am not sure where you live, but for many in Wellesley (especially the western parts of the town or close to Route 9) Sichuan Gourmet in Framingham is all but 10-15 minutes away and is leaps and bounds better than China Sky. If you are craving americanized Chinese, Lotus Flower also in Framingham right off Route 9 is far better than China Sky and they treat you as customers should be treated.

    2. tatsu Sep 2, 2011 08:48 AM

      I had an experience at CK' Shanghai in Wellesley that reminded me of this. I finally ate there after hearing so many up and down votes here. I ordered Fish Fillets in Wine Sauce off the regular menu at lunch. The dish was pretty sad, some smallish fillets and a few wrinkled snow peas, it looked like a microwave dinner compared to the version at say, Shanghai Gate in Allston.

      Anyway, my server seemed a little brusque but not rude, she never really paid any attention to me. As I was finishing up my meal, she came around with a check a bit early. She dumped the check on the table without a word, and with her other hand, grabbed a dirty plate from the next table, dropped it loudly on top of my plate right in front of me, and took them away. She seemed so, well, fobby, she obviously didn't see anything wrong with it. I was mortified, just never seen anything like it. I thought about talking to the manager, but I just morally gave up on this place altogether. I know some people insist that CK is really good, and even I knew his cooking way back when, but my meal and experience were awful. I just don't think he cares anymore. Plus I can't stand Wellesley.

      In fact, CK' Shanghai has to be my bum steer for sure!

      -----
      Shanghai Gate
      204 Harvard Ave, Allston, MA 02134

      8 Replies
      1. re: tatsu
        g
        Gordough Sep 2, 2011 10:10 AM

        "In fact, CK' Shanghai has to be my bum steer for sure!"

        How can it be your bum steer when 98% of us on here have warned you to stay away. I believe there is only one poster here who raves about CK Shanghai and we have all wondered why. Seems as though he gets some kind of special attention when he is there and/or orders off the menu.

        1. re: Gordough
          EATTV Sep 2, 2011 10:15 AM

          CK was once great at New Shanghai but we give the Wellesley hash house a wide berth. Save your money for food. Try Mulan in Waltham.

          1. re: Gordough
            Allstonian Sep 2, 2011 10:53 AM

            Indeed - here is a direct quote from a post by that one person from back in March:

            "[I] go to CK Shanghai in Wellesley. I speak to the chef who makes special dishes for me. Of course, no one else seems to get good food other than Scotty who also knows him personally. Still, even my friends and partners from NYC are impressed with the quality though no one else seems to duplicate my experience."

            1. re: Allstonian
              f
              frond Sep 3, 2011 06:54 AM

              I enjoy eating at CK's. It is equidistant from three friends and me so it is convenient. Yes, it isn't Chinatown but it is good for the 'burbs.

              1. re: frond
                c
                cambridgedoctpr Sep 3, 2011 02:29 PM

                perhaps my biggest mistake on this board was advocating for CK's. But Nadeau gave him 3 stars in his recent review, and when i get CK to make special items, the food is some of the best that i have had in Boston, period. It does not seem that what is on the menu is commensurate with what CK can do.

                1. re: cambridgedoctpr
                  KWagle Sep 6, 2011 09:00 AM

                  Nadeau knows basically nothing about Chinese food, as evidenced by his review of 'Sichuan Gourmet.' Based on things i've read on CH, that may also be true of other ethnic cuisines as well.

                  1. re: KWagle
                    c
                    cambridgedoctpr Apr 21, 2012 07:42 AM

                    i brought one of my nyc partners to Golden Garden which he liked quite a bit; later that week, we went to CK Shanghai where we had a spectacular meal of crispy duck with shitake mushrooms, a hot chicken dish, and fish - which was no better than what i usually get at East ocean Seafood. Again, what CK can do is not comensurate with what he can do when he is in the mood and the kitchen is not being slammed.

            2. re: Gordough
              tatsu Sep 2, 2011 12:43 PM

              I think I have met this person once at GG. I've eaten Mulan in Waltham a few times. I find it better than Cambridge.

              Well, it's my bum steer since I was steered from a fellow CH'er. Nyah nyah. We all learn the hard way sometimes.

          2. h
            hyde Sep 2, 2011 05:47 PM

            hell, drive down rt.9 and go to green tea II.
            the food is just fine and the owners are on site most of the time. is there better food around, yes. but the only time i had an issue with my order they were so gracious i ended up apologizing, " really, its no problem..."

            1. m
              Muchlove Sep 3, 2011 07:01 AM

              Just out of interest, do you think he was telling the truth or could it have been an act put on to embarass customers into paying up for missing food and bad service? I ask because I have heard similar scams to this, though not in a restaurant. Mind you, they occurred in India where there are some very crafty schemes aimed at naive (and easily embarassed) foreigners.

              2 Replies
              1. re: Muchlove
                c
                cherrytomato Sep 3, 2011 07:13 AM

                I don't know what it was but I will tell you that China Sky is not the same place it used to be. I do not feel as though the waiter was trying to scam me I genuinely think our server was intimidated by the people he works for. We heard yelling and I was just one of the parties in the restaurant. Mistakes were being made at every table and even with take-out orders. I only know this because I had to sit around for a while before any food arrived.

                1. re: cherrytomato
                  m
                  Muchlove Sep 3, 2011 08:25 AM

                  It's very unfortunate if this kind of intimidation of staff is going on. If it's true, I would be inclined to avoid the restaurant even if the food was good.

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