HOME > Chowhound > Houston >
Brewing beer, curing meat, or making cheese? Get great advice
TELL US

Burger Guys

texasredtop Aug 28, 2011 01:40 PM

We are thinking about driving over to eat at Burger Guys this week as we haven't tried it yet. It's a haul, 45 minutes minimum probably so before I go, I wanted to check and see if anyone had been lately and what the recent opinions are. I've read the reviews of it when it first opened and it seems people either love it or hate it. I've read some really bad reviews about snotty and rude treatment of customers also. I can stand bad service but intentionally rude service will ruin my meal.

-----
Burger Guys
12225 Westheimer Rd, Houston, TX 77077

  1. Lambowner Aug 28, 2011 05:38 PM

    I'm a hater. Went after it was open about 6 months and haven't been back despite my vow to do so after much lauding by other eaters. Just can't do it. The burger was overcooked to dryness and I ate the middle and left the edges. Just cause I was hungry. No standard ketchup, they offer a number of dipping options, which you PAY FOR and I did not have any that I liked. It's a crap shoot on the fry dips. The house ketchup was not my thang. At All. Take your pick and pay your chances. High sugared drinks on the soda fountain, good for some, but maybe a little unsweetened tea here? No salt and pepper available for anyone. I like pepper on fries. As to their attitude? The chic at the counter told me all burgers are cooked medium, and I had no choice on that. Did. Not. Happen. So I guess I will not return, in retrospect, as that one visit sealed the deal. Too many other places......

    1 Reply
    1. re: Lambowner
      texasredtop Aug 28, 2011 05:55 PM

      I read one review from a guy that ordered his well done and was given a rare burger that bloodied up his plate. While I like mine medium or medium rare, I want it how I order it. He tried to take it back and they told him they don't do well done but that was a little after the fact. They basically told him tough luck,he was stuck with it. One thing that will keep me away is that kind of arrogant attitude. They checked his ticket and the order taker had put down rare when he told her medium well. If they only do them medium, why would she write down rare? Said she misunderstood. Yeah, right. They also refused to give him any sauce with his onion rings. Said he should have ordered it when he ordered his food (he didn't know it didn't come with any sauce) and he'd have to get back in line and the line was very long. What???

      But ya know, I think it just depends on who is working certain days. Maybe Burger Guys have a big head or something and they let their employees get away with stuff like that. But they won't be around long with that kind of an attitude.

      -----
      Burger Guys
      12225 Westheimer Rd, Houston, TX 77077

    2. s
      sehill Aug 28, 2011 09:43 PM

      Just to add some balance here... I've been to Burger Guys 4 times in the past 4 months. It's quite a haul for me as well as I'm down in Clear Lake.

      First, I've never experienced the service issues noted here. Every time I've been, service has been flawless. I'll grant you that I've never really challenged them as we've never had a complaint with our food. Ordering at the front has always been prompt, polite, and helpful. Food has always arrived very quickly. Nothing more to say on service.

      I don't recall whether we've been asked to specify the temperature of our burgers, but as I recall they've always been at the medium to medium rare range. I've never had a complaint as they have always Ben very juicy. In fact, one of the things I don't like about their burgers is that the juice overwhelms the bun every time. The lower bun ends up disintegrating.

      I've could the flavor of their beef to be good, but for my taste the patty lacks the char and seasoning that I'd like to see. I will say that the meat to bun ration is just about perfect for me. It's not one of these smashed burgers where the beef ends up getting lost among the toppings and buns. I've had some good burgs lately where I really refer not frying a double so that I could taste the meat. Definitely not the case here.

      The Burger Guys have some interesting topping combinations and I applaud their creativity. My biggest complaint, and the thing that keeps me from trekking their more often is that the menu is thin. Once eve been a couple of times you feel like you've tried everything of interest - particularly as I go with my wife and kids and and thus get to try 4 burgers each time. There are times when I'd like to just be able to get a simple burger with blue cheese and onions or some such. Burger Guys really needs an option to allow you to customize your burger from the available toppings.

      No real complaints with the frys and sauces. I too a not a hug fan of the house made ketchup (too sweet for me), but some of the fry sauces are excellent.

      Maybe not the best burger place in Houston' but it's somewhere in the top 5 in my book.

      Steve

      -----
      Burger Guys
      12225 Westheimer Rd, Houston, TX 77077

      7 Replies
      1. re: sehill
        texasredtop Aug 29, 2011 04:50 AM

        Where do you eat burgers closer to home? Have you tried Cullen's? They are really good but it's a higher end restaurant and we won't be dressed for that. There's a place in Deer Park, just across from San Jac College on Spencer that has an awesome burger and it's under $4. It's Fish N Burger. It's a new owner and they make their own buns, the meat is fresh and tasty, the burger is just really good. But we ate there twice last week so not going to return this week.

        We tried Mooyah Burgers and the only thing I liked there were the fries.

        1. re: texasredtop
          s
          sehill Aug 29, 2011 05:49 AM

          We really enjoy the Burger Bar in Alvin. It's part of the Barbed Rose so you can get the terrific sides from the main restaurant kitchen. The quality of the toppings for the burgers is amazing. My only caveat is that the single patty is smallish and thin and gets lost among the bun and toppings so I definitely recommend getting a double.

          Some other decent spots include Tookies in Kemah and Miller's Cafe on Bay Area at Space Center. The Burger at Perry's Steakhouse is good - I always ask for it with blue cheese even though that isn one of the choices on the menu. It's an expensive burger except that it's on the bar happy hour menu which makes it a real steal from 4:30 to 6:30 at the Clear Lake location.

          -----
          Tookie's Restaurant
          1202 Bayport Blvd, Seabrook, TX 77586

          1. re: sehill
            texasredtop Aug 29, 2011 02:05 PM

            Oh, that's right, Tookies reopened. I love Tookies. Miller's has good burgers, haven't been there in awhile. Quit being so interested when they switched to frozen fries. We do Perry's fairly often and like it too. You need to try Cullen's if you haven't already. I've had some things there that weren't too great but every burger I've had there has been really good. I've maybe had that 10 times.

            -----
            Tookie's Restaurant
            1202 Bayport Blvd, Seabrook, TX 77586

            1. re: sehill
              Lambowner Oct 10, 2011 06:14 AM

              We stopped in at the Barbed Rose and I ordered that single patty burger. Wish I had remembered your advice. The patties are also of the shape and consistency that would suggest frozen, though that would be confusing given the premise of this restaurant. I ordered the smoked cheddar and it also was a very thin piece that was virtually transparent, it needed much more. I ordered the sweet potato fries, which were soft and spongy and appeared to be baked rather than fried. An iceberg and blue starter salad was good, topped with homemade blue cheese dressing and grape tomatoes, but overall, it was a little disappointing after reading all the glowing reviews since it opened last year.

              1. re: Lambowner
                texasredtop Oct 10, 2011 06:18 AM

                I've wondered about that place and glad to see a review. It always sounds so good per the reviews and hype but ya never know until you try it. You should have stopped in Pearland and tried Big Humphrey's pizza instead. :-) I know you like thin and I also favor thin sometimes but I NEVER pass on BH's pizza. Love it.

                1. re: texasredtop
                  Lambowner Oct 10, 2011 06:30 AM

                  I'll put that on my list! We often blow by Pearland on the beltway. Is Big Humphrey's thin?

                  1. re: Lambowner
                    texasredtop Oct 10, 2011 03:14 PM

                    No, but it's still the best pizza I've had. We always get the one with all the meats on it. And if you like hot, their jalapenos have always been flaming. I can't eat them.

        2. DoobieWah Aug 29, 2011 06:39 AM

          I happily proclaimed Burger Guys as the best burger in Houston after my first visit.

          It was a takeout order, but I only live 5 - 7 minutes away, so no problem. The burgers were great, the buns nicely steamed from the ride home. The fries held up well although packed in styrofoam boxes as they thoughtfully cut a couple of holes in the top for the steam to escape. I loved the homemade sauces (and they do NOT charge extra for them). I agree that the ketchup is the weakest of the lot however.

          Subsequent visits haven't been quite so spectacular. The service has always been splendid, never any problem at all. I have always requested my burger "Rare", and they have always obliged. I just can't fathom the deviations from those standards as reported above.

          All that said, I have been a little disappointed in the burgers the last few visits. The last two times, the buns have been stale. Not acceptable for an $8 hamburger. What's worse is that those eggy buns get crumbly when a little dry and so instead of falling apart due to juiciness, they just dry up and crumble away.

          I'll be honest, the last couple of times I've wanted a burger, I've gone elsewhere. Most lately to Sam's Deli Diner at Kirkwood and I10. Totally different burger, but I've taken it over the Burger Guys lately.

          FWIW.

          -----
          Burger Guys
          12225 Westheimer Rd, Houston, TX 77077

          2 Replies
          1. re: DoobieWah
            Lambowner Aug 29, 2011 08:41 AM

            They offered me a choice of two dips, others were extra. I didn't like either of the ones I chose. My first visit was so bad that I've never been back. But it was not long after opening and about the same time Shilcutt wrote her "hockey puck" review for the Press. That was totally my experience there too, although I've seen others complain of too much bloodiness also. Wild inconsistencies like that are inexplicable, different cooks should be following the same recipe including cooking times, and counter help should always be accommodating.

            1. re: DoobieWah
              texasredtop Aug 29, 2011 02:07 PM

              Yeah, we like Sam's. My husband used to be partners with him about 20 years ago :-)

              I am not feeling Burger Guys anymore and appreciate the feedback. Saved me a drive across town. I'm thinking Tookies now.

              -----
              Tookie's Restaurant
              1202 Bayport Blvd, Seabrook, TX 77586

              Burger Guys
              12225 Westheimer Rd, Houston, TX 77077

            2. p
              psychotron Aug 29, 2011 09:32 AM

              Ate for the first time at Burger Guys over the weekend and had a disappointing visit. Pretty underwhelming, given the hype on the place.

              The duck fat fries were good, but about 15% of the fries were just fried beyond recognition and turned into particle board. Got 2 complimentary dipping sauces (house ketchup, chipotle aioli), both were good. Got a lankford burger, which was pretty awful. Ordered medium, center was barely pink. One side of the patty was burned to a crisp, so I guess I got half a hockey puck. The toppings (mushrooms, onions, bacon) was so unbelievably salty. I didn't even bother finishing the burger. The place was not busy in the least, so I'm not sure what's happening on the grill.

              My girlfriend ordered the indianapolis burger, which was less salty, more tasty, but ultimately not cooked well IMO. She ordered it medium, but it was again cooked barely pink. Luckily, she didn't get a hockey puck.

              Friendly service can't possibly save a poorly cooked patty and a vicious attack of the salt monster.

              BTW, anyone possibly know what the fat percentage they are using for their ground beef? I feel like they overcome inconsistencies on the grill with a lot of fat/juice.

              -----
              Burger Guys
              12225 Westheimer Rd, Houston, TX 77077

              1. texasredtop Aug 30, 2011 03:52 PM

                Went to Tookies today. Same great burger. I get the squealer - always have. Ground beef with bacon mixed in. That and onion rings. Tookie's hasn't changed except their meat got bigger - from 1/3 to 1/2 pound. It was a little leaner than I remember too but still delicious. 20 minute wait for a table, wall to wall people in there. Good service, a little slower than normal but it was very crowded.

                -----
                Tookie's Restaurant
                1202 Bayport Blvd, Seabrook, TX 77586

                1. s
                  sehill Sep 2, 2011 02:35 PM

                  Try some of the burger trucks - I'm really enjoying Bernies Burger Bus. Meat and buns are both high quality and the combos are interesting. The ratio of meat to bun/toppings is good. I've tried them several times and they've been consistently good. On the fence on the fries - tasty but generally very soft and somewhat hard to eat.

                  Just tried the new Flaming Patties truck for the first time today. I was very impressed - it could end up in my top 3 Houston burgers. The toppings were excellent with excellent flavor combos and overall a very satisfying experience. The meat wasn't anything special but got the job done and the proportions were about right. I'll definitely be trying them again to confirm my initial impression. Fries were very good - cooked well done so they were crispy and well seasoned.

                  Show Hidden Posts