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Aug 4, 2011 11:00 PM

La Boulange -- what happened?

I used to be such a La Boulange fan but lately every pastry I've had recently, as well as several restaurant experiences, have ranged from mediocre to awful. I'm convinced the quality of the food has dropped markedly as the store appears to have expanded widely over the past couple of years. In particular, the La Boulange pastries I can now buy at Whole Foods are really very, very ordinary compared with when I first noticed them in that store, maybe 8-10 months ago. What happened?

- The almond croissant used to be plump and soft with a generous, moist almond filling; the last couple I've had have been crumbly (= bad, not flaky = good) and hard, with barely a swipe of filling.
- The apples in the apple "pocket" I had today tasted moldy -- no kidding -- and whether that means the filling was old (stored a while before using), poorly prepared, or a poor choice of variety, it was enough to put me off for good.
- The custard raisin "snails" are also harder, crisper (not flaky), and the raisins taste like something approaching fermented rather than plump and sweet. None of these pastries taste buttery or fresh.

I find the service and food in the Market Street @ Third Street store to be consistently good, but had a tomato soup in Lafayette lately that was full of curled up tomato skins (!) and a hazelnut and chocolate croissant in Hayes Valley a little while back that I would have had NO idea had chocolate (or nuts) in it if it hadn't been labelled as such.

I can't believe my preferences have changed so much and La Boulange hasn't, so what's going on? Is it just a simple case of their opting for quantity over quality?

La Boulange
500 Hayes St, San Francisco, CA 94102

Whole Foods Market
399 4th St, San Francisco, CA

La Boulange
685 Market St, San Francisco, CA 94105

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  1. yes that hits the nail on the head.. They don't care anymore.

    1. I was about to post this same question!

      I always bought their Brioche Hot Dog/ Hamburger Buns from Whole Foods, but this past weekend I was shocked to see the packages were half the size they usually are. The number
      of buns per pack has decreased as well as the actual size of the bun itself, on top of that, they were frozen solid and all looked burnt.

      1. The chain has expanded a lot, it's true. What is it now, 13 shops? plus the wholesale operation.

        All I've had from them recently is the Pain Pascal they sell through Trader Joe's, and it's consistently excellent.

        1. I've found the pastries in the La Boulange pastry shops are just the same as ever,--really good!-- but the ones sold through the grocery store chains or as part of one of their cafes are significantly worse.

          1. I love La Boulange so I have to disagree -- I find all the pastries consistent and delicious. My daily stop in at the Pine Street location is always a highlight for me and the kids!

            2 Replies
            1. re: jasonzach

              Interesting -- I wonder if that's because it's one of the original stores. (The original?)

              (Oops -- just saw sugartoof's reply below)

              1. re: bgbc

                Pine is the original. It still has an open workshop/oven.
                The owner/baker lived in the building too.