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Donatella - call me crazy?

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Maybe I'm overreacting...had dinner at Donatella last night. I thought the food was fine but the service was pretty terrible. We waited 30 minutes past our reservation time to be seated, waited another 10 for menus, another 10 to get our drink order, and at the end of the meal, our server dropped off dessert menus and disappeared for 20 minutes. But what really left me scratching my head was the order in which our food came out. Is this typical and I'm just unaware of the way things are done here? We ordered the following: Bruschetta appetizer, a salad, two pizzas, and a pasta dish. The food came out in this order: Pasta first..when we finished that, the two pizzas came out. Half way through the pizza, the salad and appetizer arrived. Call me crazy?

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Donatella
184 8th Ave, New York, NY 10011

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    1. You are not crazy. It sounds like both the front & back of the house were in serious disarray. And on a Saturday night, when the place should be running on all cylinders, it's especially distressing. Was it super-crowded? That wouldn't excuse the treatment you received, but it might explain it.

      1 Reply
      1. re: small h

        No definitely not super crowded. We were the only people waiting outside. Most tables were occupied as were the bar seats but nothing out of the ordinary for NY on a Saturday night.

      2. sounds like an episode of Gordon Ramsay's "Kitchen Nightmares"