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Casa Mono - time restraints on dinner

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We were at Casa Mono this weekend. Ordered a lot of food and wine, yet as we had paid our bill and one of us was still sipping their wine, the manager came over and asked us would we move to Bar Jamon since there were people outside waiting for our table. That request did not sit well with us after what had been a truly memorable meal. What say you: do you think what the manager did was appropriate? Are people only allowed 2 hours to finish their dinner? We certainly were ticked off by it and are not in a rush to return.

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Casa Mono
52 Irving Place, New York, NY 10003

Bar Jamon
125 E 17th St, New York, NY 10003

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  1. This seems to pop up a lot on here. If I had this happen, after I had paid (so generally not likely to order anything else) then I'd be happy to move to a bar area to finish. I wouldn't like to be told to leave entirely, but would probably also be okay with that if I'd been lingering and the request was politely/apologetically delivered.

    1 Reply
    1. re: ultimatepotato

      I think the classy thing for Casa Mono to do would be to offer some complimentary drinks if you're going to move to the bar. It's a marginal cost to them (beer, alcohol, and wines by the glass are pretty cheap), and it takes a little of the sting off of moving.

      But I understand where they're coming from - they make money on turnover. But I think I'd allow more like 2.5 as opposed to 2 hours for a spot like Casa Mono.

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      Casa Mono
      52 Irving Place, New York, NY 10003

    2. the manager i've met there most recently is just a louse...rude, pretentious, snide...i live (literally) a stone's throw from Casa Mono but i will never return...

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      Casa Mono
      52 Irving Place, New York, NY 10003

      1 Reply
      1. re: Simon

        That's the impression we got, too. When we first walked it, it was pouring outside and even though our table was ready he made us stand by the door (being in everyone's way, from the waiters to the customers) until the other two people in our party came in from Bar Jamon (where they were waiting for us). It was so rude and unnecessary.

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        Bar Jamon
        125 E 17th St, New York, NY 10003

      2. i've never had a problem with the hostesses there and have never been forced out early. then again, we've never made a reservation and have just waited around for the bar seats to open.

        that said, i have, on occasion, found the waiters to be rude and off-putting and they frequently try to get you to order more food than you need.

        aside from all of that, i actually think casa mono is one of my favorite restaurants in the city. the food is usually excellent, the wine list is phenomenal, and the atmosphere is great. i'll take the one-off bad experience with a waiter for all of that.

        1. The manager should have advised you of any time limits before seating your party. The hosts at Lupa and Ushiwakamaru routinely do this in the nicest way, so there's never any confusion, awkwardness, or hard feelings at the end of the meal.

          Sorry you had a bad experience with the manager, but it's good to know that the food at Casa Mono is still very good. I should return soon.

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          Lupa
          170 Thompson Street, New York, NY 10012

          1 Reply
          1. re: H Manning

            "The manager should have advised you of any time limits before seating your party."
            I agree with the statement.

            It's been a while since I'v been to CM, I would say about 9-10 months since I last went, but I recall that twice on prior visits as walk-ins, we were politely informed about possibility of giving up our table at a certain hour when were oferred and agreed to be seated. It's a very small popular restaurant and, I suppose, efficient table turns is crucial to them.

          2. This is a hectic place. Their food is good but it's not really authentic Spanish tapas (like the kind you have in Spain), it's more the New-York-City-modern-gourmet-chi-chi version of tapas, with price tags to match. All the wait staff were very professional and polished. Decent Spanish dry sherry selection, which is unusual for American restaurants. Fideua (they call it fideos, which is not fideua technically the purists tell me) is not very authentic but not bad to eat ($18 for tiny bit). Everything is super salty - you should see the chefs liberally throw in kosher salt. If you're a home cook, you would shudder: you would never put in that much. I think we live in an age of Kosher Salt Abuse. Kosher salt *is* salt, it's not a topping. Use it as you would use...SALT.

            1 Reply
            1. re: AlexH1980

              We've been to Casa Mono several times, most recently in May. Authentic or not, the food was delicious, and though I am very salt-sensitive, I did not find any of the dishes overly salty.

              Casa Mono photos: http://www.flickr.com/photos/11863391...

              http://thewizardofroz.wordpress.com

            2. There should only be time restraints for tables of 4 and under. (And with that it should be explained prior to seating) If there are more than 4 at a table then IF necessary there should be time constraints (5 people 2.5, 6 people 3 hours, etc.) and so as to take the "sting" out of the experience, free desserts or drinks should be offered.
              Suggestion for Casa Mono: If your so busy....either expand or open up another location. Don't ruin the atmosphere for your guest(s) who want to spend "time" (the key word is time) with friends and family w/o feeling that the manager has a timer as soon as their patrons sit down.

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              Casa Mono
              52 Irving Place, New York, NY 10003

              1. I've never had a problem either. The food is wonderful and the staff is perfectly friendly.

                1. I've only been there a few times, but have never had anything close to rude service.

                  1. I've been to Del Posto, Casa Mono, Lupa, Otto, Manzo, B&B, and Carnevino quite a few times and have yet to experience any rude, or snotty attitude. I must be on some kind of customer database.

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                    Lupa
                    170 Thompson Street, New York, NY 10012

                    Casa Mono
                    52 Irving Place, New York, NY 10003

                    Del Posto
                    85 10th Avenue, New York, NY 10011

                    Manzo
                    200 5th Ave, New York, NY 10010