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scratches on induction cooktop

l
lattelover Jun 26, 2011 03:34 AM

I am getting a new induction cook top and was wondering if it will be prone to scratching or any maintenance problems. Thank you.

  1. LorenM Jul 16, 2011 04:40 PM

    I worked for an extended warranty company for a couple of years that handled claims and scratched induction cook tops were fairly frequent issues overall and were specifically mentioned as NOT covered in the terms of the warranty. Unfortunately these issues got ugly occasionally because they don't qualify as manufacturer's defects (which was a point of contention with some customers) and therefore weren't covered by the warranty. This was a few years back so I'm not sure if they have gotten more durable in the last few years.

    2 Replies
    1. re: LorenM
      b
      bobcam90 Jul 16, 2011 05:37 PM

      Thanks for the info. I can see if it arrived scratched. But if the owner scratches it then, in my book, that's not a warranty issue. In addition, the cooking "magic" occurs between what is below and above the "glass" so don't see how that's a problem anyway.

      1. re: bobcam90
        LorenM Jul 16, 2011 06:32 PM

        The usual argument was the salesperson said it wouldn't scratch which is very possible. It wasn't our responsibility as a third party insurer but an issue with the retailer.

    2. k
      koolforkatz Jul 16, 2011 04:08 PM

      Mine's a year old - no problems at all. For the cast iron pan, we usually put a towel between it and the cooktop. Cooktop looks brand new.

      Also, the store we bought it from was perfectly happy to sell us an extended warranty for it ;)

      2 Replies
      1. re: koolforkatz
        b
        bobcam90 Jul 16, 2011 04:12 PM

        The store where I got mine GAVE me the extended warranty. No problem with scratching and I use cast iron pretty regularly. I never even thought about putting something between. Why would a minor scratch effect performance?

        1. re: bobcam90
          k
          koolforkatz Jul 16, 2011 04:28 PM

          Just an aesthetics thing...

      2. k
        krisz Jul 16, 2011 04:01 PM

        I have had a Kenmore induction cooktop for over 3 years. The trim is scratched in places, but careful cleaning could have avoided that. The glass part has not been babied, used daily, and looks fine.

        1. c
          cutipie721 Jun 26, 2011 09:51 AM

          Scratching is pretty much a non-issue. Some people cook with a layer of newspaper underneath the pot. When you fry things, yes, the newspaper can become brittle and dark eventually.

          I only use a towel when I'm cooking things with high water content.

          Happy induction user for 1 year and 9 months.

          1 Reply
          1. re: cutipie721
            paulj Jun 26, 2011 10:18 AM

            I use a piece of parchment paper. It's transparent enough to see the centering markings on the glass top. When just boiling water it lasts quite some time. Higher heat (searing meat) will make it dark and brittle, but it's easily replaced. I mainly use it to make cleanup easier.

            I've not had any problems with scratches. But nearly all my induction compatible pans have flat and smooth bottoms. My cast iron skillet is smooth enough, but I don't use it much on the induction burner because it does not heat very evenly (outside the induction coil range).

          2. junescook Jun 26, 2011 09:31 AM

            Hey LL,

            I have a GE Profile with a glass smoothtop. At one point during the 5-year warranty, something dropped making a chip on the edge, and when it was turned on the glass cracked. GE replaced it with apologies.

            As far as scratches go, I do not use cast iron though you can as long as you don't slide it around -- I'm just not a big fan. I keep a spray bottle of windex next to the stove for easy cleanup, and for burned on stains we use the specialized stuff in the squeeze bottle that you can get in the supermarket. After 6 years or so I have no noticeable scratches on the cooktop though it's used 2 - 3 times a day.

            1. k
              kaleokahu Jun 26, 2011 09:14 AM

              Hi, lattelover:

              Yes, Ceran can scratch and crack. "Prone" is a stronger word than I'd use, but yes, there is some propensity to scratch eventually. Think of a tempered glass tabletop.

              Maintenence problems... A high-end seller of induction has told me two telling things: (1) the average lifespan of the induction units he sells is around 5 years; and (2) his store will not sell extensions to the manufacturer's warranties.

              We live in a disposable culture, so many don't mind just buying another appliance if/when a failure occurs that can't (or can't economically) be fixed.

              Aloha,
              Kaleo

              4 Replies
              1. re: kaleokahu
                c
                cutipie721 Jun 26, 2011 09:46 AM

                For further information on this...
                http://chowhound.chow.com/topics/736121

                1. re: kaleokahu
                  b
                  bobcam90 Jul 16, 2011 05:42 PM

                  Aloha, k.

                  If the glass is broken, there's no reason to do anything other than replace it. You don't buy a whole new cooktop. BTW, my free extended warranty is for ten years. Maybe you need to get away from those high end sellers :)

                  1. re: bobcam90
                    k
                    kaleokahu Jul 16, 2011 09:19 PM

                    Hi, bobcam90:

                    Sure, just replace the Ceran top, if you can. Having all parts widely available would be a good thing.

                    Before one can judge whether it would be worth fixing, I think you would need to know more, right? Is the glass available at retail? What's the cost relative to the appliance? Is it user-installable? If not, would doing it yourself void your warranty? If it must be serviced, what does that cost? What's the likelihood the mfgr. isn't covering cracked/broken glass?

                    But it's better having a warranty than not, so good job. I hope it lasts you 50 years.

                    Nah, the high-end sellers aren't getting my kala. I'm still cooking on a 1953 GE Airliner!

                    Aloha,
                    Kaleo

                    1. re: kaleokahu
                      c
                      cutipie721 Jul 17, 2011 03:41 PM

                      Good for you that your stove is that old. If only people make *everything* sold *today* as high quality as half a decade ago.

                2. w
                  wattacetti Jun 26, 2011 07:55 AM

                  How do you cook and do you use cast iron with a rough bottom?

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