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Jun 23, 2011 08:56 AM

Leonardo Trattoria does not serve ice water!

About 2 weeks ago a group of us went to Leonardo Trattoria at 709 St. Charles Ave after attending a concert for Wednesdays at the Square. When the waitress came by we all ordered alcoholic drinks. After she delivered our drinks, we asked for ice waters for the table. She informed us that their policy is that they do not serve ice water at the restaurant. Now we all at the table found this to be unbelievable. Let's face it, Leonardo Trattoria is far far from fine dining in a city such as New Orleans. Also fine dining establishments such as, Commander's Palace, do serve ice water.

After being told we could not have something so simple as water that is not bottled, we asked to speak to a manager. The manager went on to explain that Leonardo's has high standards and that they will not serve ice water. One person at our table then asked if we could possibly have filtered water to which the manager said, "you all can just leave, no need to pay for these drinks!"

Now I am not sure what the owners of such an establishment created as a business plan, but this move would seem to be stupid to a table of 6 looking to eat and drink. What do you think?

Commander's Palace Restaurant
1403 Washington Ave, New Orleans, LA 70130

Leonardo Trattoria
709 Saint Charles Ave, New Orleans, LA 70130

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  1. I could understand if you were JUST ordering ice water, but that's just asinine otherwise.

    1. Your server's word wasn't good enough for you?

      3 Replies
      1. re: CharlieH

        You are so right but I guess we were caught completely off guard by this.

        1. re: CharlieH

          may not be a matter of word -- i would have asked for the manager just to ensure they understood fully how anti-customer this policy is. otherwise, how will management know?

          1. re: CharlieH

            I would want to speak with the manager just to find out why such a policy would be in place at all, not to make sure the server was right or wrong.

          2. That's mind boggling! Especially when you consider how many tourists probably come in after walking around in the NO heat, and want some water to help cool off before their meal. No one would have had to tell me to leave.

            1. I drink gallons if ice water..I have a big glass right now...and even inferior ice is better than nothing. I have not darkened that place's door and after hearing this I never will. The bottled water rip-off needs to be shut-dopwn. (In NEw York I have had them say "Oh, you want Hudson River cancer water instead of $22 (whatever is trendy)?" I respond that Manhattan tap water is some of the best and tastiest in the world. If driving through I always fill up several bottles for the road.)

              1. I had a birthday dinner there planned weeks in advance, and when we showed up the owner told us that the chef had taken the night off and that he would cook for us. Needless to say the food was not good.
                nolajulie, what kind of water do they cook with there?