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Why does Jitlada always forget my rice?

  • c

I'm annoyed because today it was a take out order and someone went and picked up our food. Almost every time I eat at Jitlada my rice order is sadly forgotten. I always have to remind them to bring me rice and by the time I receive it I'm halfway done eating. Well, today I was stuck eating my curry without any rice whatsoever... and I ordered brown rice which is a few bucks extra. And since it was to go, and I was very far away by the time I got my food there was no way to redeem this. Plus, I paid for something I didn't get.
I am just so tired of them forgetting my rice, all the time! Does this happen to anyone else?

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Jitlada
5233 1/2 W Sunset Blvd, Los Angeles, CA 90027

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  1. Not rice, necessarily, but I have come to expect 20+ minutes between being seated and being waited on, 45+ minutes between being waited on and being served, 20+ minutes of burning curry mouth between asking for a drink refill and receiving said refill...Ooh, and they did forget an entire dish once.

    It's the reason I've only been to Jitlada a few times despite absolutely loving the food. And I *know* some of yall are gonna be all like "well every time I go Jazz waits on me personally blah blah off menu items blah blah"...doesn't matter. They could show a little more respect for us little people.

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    Jitlada
    5233 1/2 W Sunset Blvd, Los Angeles, CA 90027

    5 Replies
    1. re: thestratbrat

      I bus my own drinks, empty plates, take-out boxes, check, etc., when I'm there; lovely Jazz hugs do not translate to getting sticky rice with your tea leaf fried shrimp.

      1. re: thestratbrat

        have come to expect 20+ minutes between being seated and being waited on, 45+ minutes between being waited on and being served, 20+ minutes of burning curry mouth between asking for a drink refill and receiving said refill.
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        I can't think of another restaurant in LA be it Providence, Pizzeria Mozza, Pho 79, or taco truck that can get away with that except Jitlada...and yet it STILL manages to maintain its darling status. I'm with you. Food is great. Service, parking, etc, makes it prohibitive for me.

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        Pizzeria Mozza
        641 N. Highland Avenue, Los Angeles, CA 90036

        1. re: Porthos

          Have never had an experience like this at Providence or Pizzeria Mozza. Getting a reservation is a bit of a PIA, but service has always been fine or better once in the door.

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          Pizzeria Mozza
          641 N. Highland Avenue, Los Angeles, CA 90036

        2. re: thestratbrat

          ha, that was funny. i couldn't even tell you what jazz looks like and i've been there a bunch over the past few years.

        3. Just think how hard it would be to get a table if their service was as good as their food.

          1. I'm wondering if the service problem at Jitlada will eventually counteract the positives of their menu. Usually this kind of thing can be overlooked but it's becoming an increasingly unpleasant issue. Don't suppose anyone there cares just yet. Maybe if business starts to drop off? Personally, I'll eat elsewhere unless I have time to burn.

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            Jitlada
            5233 1/2 W Sunset Blvd, Los Angeles, CA 90027

            2 Replies
            1. re: Steve2 in LA

              I can't go to a place like this because I can't take friends to a place like this and put my name on it.

              1. re: ns1

                Agree. My coworkers are much more serious about working than I am, so I am reluctant to take them to Jitlada for lunch. And to speak a rarely spoken truth--the menu, even limited to the Southern Thai menu, is very inconsistent. There are many great items (e.g., tea leaf curry) but quite a few duds as well (e.g., eel rolls).

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                Jitlada
                5233 1/2 W Sunset Blvd, Los Angeles, CA 90027

            2. i finally had a chance to go back to jitlada and claim my brown rice. it was not an issue whatsoever. i mentioned it over the phone and i was not charged for it on my bill. i bet this happens often.

              1. gosh, every time i go to jitlada, something weird happens. we sit down, someone comes over within a perfectly reasonable amount of time and takes our order. bizarrely, a perfectly reasonable amount of time later, our food comes out.
                even stranger, while we're eating, and our water glasses or beers get empty, someone comes over and refills it or asks if we want another beer. and then they bring another beer.
                when i'm done, we ask for a bill, and in a perfectly reasonable amount of time, someone brings it.

                i wonder what we're doing wrong.

                3 Replies
                1. re: linus

                  i don't know, but it must be something different than the rest of us are doing, b/c i normally get great service but have the same drink refill problems and slow, SLOW service that were listed above. don't get me wrong, i think it's worth putting up w/ these issues for the amazing food (i had a fish dish w/ fried basil leaves which was STUNNING the last time i went there), but service issues really can be annoying.

                  1. re: ilysla

                    i may have had that same dish with the fried basil- it was amazing! but it sucks eating curry without rice, which has happened many times either by how long the rice takes to come to my table because they forgot; or the worst of it- my original post. a to-go order. when i'm eating there i'm fine with their forgetfulness; i rarely get annoyed b/c i know they'll fix the missing items. i've seen tables next to me get super pissed off about something or other many times. for me, the food is worth it, but i have no doubt that someone who has had really great luck with good service will one day experience what we're all complaining about.

                  2. re: linus

                    Every time I've been to Jitlada, the service has been ok. not amazing, but not at all poor. Always friendly and always compliment that I like the heat.

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                    Jitlada
                    5233 1/2 W Sunset Blvd, Los Angeles, CA 90027